|What version of Autopilot is it? Should work under XP if it worked under NT/2000|
AutoPilot DLM package provides control for RC1000, RC2000, and RC2500 satellite antenna positioners, and Standard Agile Omni MT830, MT830BR, and MT930B or DX DIR657 A/B satellite receivers. Enhanced versions of the software are available which support other devices and dial up remote access. The AutoPilot DLM program is a 32-bit program designed to run on Windows 95/98 or Windows NT/2000"
So, first I am curious of how this is setup and connected. Can you elaborate on that? I am looking for something like Satellite -> RS422 -> internal (or PCI) serial port on workstation -> managed by *blank* application.. If you can post pictures via dropbox, or some other measure that would be great.
Next, I do not want to insult your intelligence by any means, but just want to rule it out. All cables have been checked to ensure they are seated properly?
There should be some preferences or COMM settings in the program itself for management, have you messed around in there?
We can definitely figure it out, and there are way to prove communication through these devices, but just have to start at the bottom and work our way up. Can more than likely figure this out..
One last thing, I understand you talk to your IT guy this way.. but remember, you pay them (at least I hope you do).. your not paying us for something that is important to your business. High value old-school solutions can eat a lot of someones (or multiple peoples) time, and they are willing to provide it at no cost. Just understand that typing / reading may not be perceived the same way that you are trying to say it. You apologized for it, and I think everyone should recognize that.