RKS Software's RKS Fax

January 26, 2010 at 08:12:54
Specs: Windows XP, Intel 256MB
My copy of RKS Fax for Windows XP no longer works. When I try to run its driver repair tool, I always see a Error # 2 ( Driver not found). How can I fix this problem? The vendor has refused to give me any advice or help, cliaiming that technical support is good only for the first 60 days after a purchase. I bought this product in 2008.


Edit: Post moved to XP Forum by Office forum moderator.

See More: RKS Softwares RKS Fax

January 26, 2010 at 20:20:27
I would go to > Start > Printers and Faxes, right click on RKS & Delete.

RKS Fax for Windows XP driver




Click here to Download RKS Fax 1.51 for Windows XP or Windows Vista (rksfaxsetup.exe). This is for existing owners who wish to re-install.

To upgrade or replace your registered copy, you need to download and install the latest Trial Version of the program from the download link above. The Trial Version installation program contains everything needed to update or replace your registered copy of the program.

Once you have installed RKS Fax, follow the directions previously sent in the email containing your "registered name and serial number", using the same registration information (serial number etc) as previously sent. If you have lost your original registration information (name and serial number) please use our Serial Number Lookup Request form.

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January 26, 2010 at 21:05:20
Hi, Johnw,

Thank you very much for your kind reponse. I have just followed your advice as well as that shown at the RKS website. Unfortunately I am still seeing the same Error #2 message when I try to install the driver. Are your currently a user of the software? Personally I have no complaint about the software. I just feel extremely disappointed with the vendor, to say the least. I have never been abandoned this way by any other software vendors through the years. Being a retired electrical engineer, I needed only a small pointer from the vendor. Obviously not every outfit considers ethics an important part of everyday commerce.


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January 26, 2010 at 23:31:42
"Are your currently a user of the software?"

Sorry vb, not a user, all I did was Google & pass the info on.

Maybe using the uninstaller with RKS may clean it out properly.

Try unistalling & reinstalling, if it is still giving the error, uninstall again & try this registry cleaner, I feel there is a conflict somewhere. It will find a lot of files & you will have to run it probably 3 + times.

Vit Registry Fix Free Edition

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January 27, 2010 at 06:18:35
Hi, Johnw,

Thanks again. Actually I had deleted and re-installed RKS Fax at least once before I posted my request for help at this website. I have also run my Registry Repair Pro, a fairly reliable program, from time to time to no avail. Each time the same NEW error (#2 Error- Printer driver not found) message pops up, immediately after I run the software's built-in driver-repair tool or re-install the program. In the past all I needed to do to fix an RKS Fax problem was to run this tool. However, I am going to try your suggestion at least once more. Many thanks again, Johnw.


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January 27, 2010 at 06:24:32
I am coming here late with a suggestion. Next time you get that message see if you can determine what printer it is trying to configure. My guess is it is trying to configure something other than the installed printer. If you can change that listing it may then find the correct driver.

Are you still using the same printer as before? Windows may have fed a driver update to your system. I never allow Windows to provide any device drivers.

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January 27, 2010 at 13:51:29

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January 30, 2010 at 16:12:16
Hi, Everyone,

It seems that it pours when it rains. I have just discovered that my Event Viewer is not working either. Even though it shows several log files, they are all inaccesible (Reason: unknown interface). I generally don't find them terribly useful any way. So I decided to concentrate on the RKS Fax program itself. Normally if I want to fax an image or text file, I just print it to the RKS Fax virtual-printer icon. Since I have not been able to re-install the software completely, I can no longer operate that way. The #2 Error reported during software installation refers to the RKS Fax program's own virtual-printer driver.

I was very glad to find that the program has also a Scan-To-Fax input mode. This effectively solves my immediate problem. At least now I can still send a fax even though it is more time-consuming as it requires a scanning step. When I can afford the time, I will attempt to investigate and resolve the original problem. Once again my sincere thanks to Johnw and OtheHill for their very helpful advice.


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January 30, 2010 at 17:08:04
"It seems that it pours when it rains"

That is more often than not, a signal that you are infected. Even if I am wrong, will not hurt to run it. The free version is not a realtime program, it is for fixing anything that has slipped past your defense system.

Here is a program that is used by many fixing sites as a first step. Here are few of them.


Malwarebytes' Anti-Malware
If it won't run, rename the downloaded mbam-setup.exe file to mb.exe to help work around certain malware that will block it from being run.
If it still will not run.
1: Go to Control Panel > Programs and Features and uninstall Malwarebytes.
Next redownload Malwarebytes but rename it before you download it to your desktop. As you are in the process of downloading when you get to the point that the "enter name of file to save to" box appears, in the "filename" slot, rename mbam-setup.exe to something.exe, then click Save.
If it installed but will not run, navigate to this folder:
2: C:\Programs Files\Malwarebytes' AntiMalware
At the top of the page, Tools > Folder Options > View, click > Show hidden files and folders and untick > Hide extensions for known file types.
Rename all the .exe files in the Malwarebytes' Anti-Malware folder and try to run it again.
When it opens, update 1st.
If it won't update after installing, update manually.
Download & install.

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