Solved retrieving supervisor security password

June 15, 2011 at 08:35:19
Specs: Windows XP
I had accessed the Supervisor security site before. At that time I created a password with a password hint. Unfortunately the hint could have referred to different meanings - a bad move on my part. I do not know my password now and do not know how to create a new one. I bought a used computer. When I went onto Google to look up some information for a course I am taking, a bunch of different items dropped down - items I had never used or looked for. I am a senior citizen and do not know much about computers. Some of the items that dropped down where very offensive. I don't know how they got there. I don't know how to get rid of them. Do I need to dispose of this computer and purchase a brand new one? I don't know what to do. Can you please help? Thank you.

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#1
June 15, 2011 at 09:01:36
✔ Best Answer
Okay, so you bought the computer used. Can you explain what is it that you lost the password to, like a program, or the account on your computer, or a website?

And also, did the offensive things come up on a Google Search? If they did, then just clear your browsing history, delete all cookies, and all temporary internet files. To do this, click "Start", "Control Panel", and open "Internet Options". Under the "General" tab, just click "Delete", check the box next to everything, and click OK. The offensive things were part of a Google Search if I understood right, so deleting all browsing history will get any trace of it off of your computer. But you don't need to throw the computer away, it will not display any of those offensive things again unless you search for the same terms you searched for when you got offensive results.

Ask and Answer. The way of learning.

Dell Dimension 8300
Intel Pentium 4 HT @ 3.20 GHz
4 GB RAM
Nvidia Geforce FX5200


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#2
June 15, 2011 at 10:00:36
Thank you for your response. Please let me explain as best that I can. On the top to the screen on the right hand side is a long box with the word "google" in it. I was told that if I wanted to look on the site for something I just type the word(s) in that box that will then lead me to a place where I can look up the information. When I put the word in the box, the google word disappeared but different words dropped down each time I added a letter to the word I was putting up. I erased that word and put in another word and the same thing happened but with words that started with that letter. This time some very offensive words came down. I don't use that stuff. I don't want it on my computer. I don't know how it got there. I looked to try and find a way of getting rid of it. I went the route you mentioned but maybe I did something wrong but the stuff is still there. I went to a place before under the internet options - content - enable - the next spot said that I had to put in a password to get supervisor approval. I must have gone there before because it gave a password hint - but the password hint could have fit several words - my stupidity I guess. I don't know what the word is. I also don't know if going that route would have taken the bad material off, anyway. I don't want to have to buy a new computer but will if I have to. I guess I shouldn't have bought a used one in the first place. Sorry for being so long-winded. I am very upset and frustrated. If you could help me, I would really appreciate it. Would it be better if I closed my email account down altogether. Thank you for your kindness, and patience. They say the brain shrinks even more after 70. Maybe that is what is happening with me. I have no one to ask here. Again, thank you.

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#3
June 15, 2011 at 10:36:23
At the upper left corner of the Internet Explorer screen click on tools, then internet options, then the General tab, then delete browsing history. Then click OK.

Now click on the content tab, then AutoComplete settings. Then delete auto complete history and uncheck all boxes. Then click OK.


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#4
June 15, 2011 at 11:01:17
I agree, use OtheHill's way to delete the auto complete history. The words you are seeing are meant to help you finish typing your search request faster. In example, if you wanted to search "apple", and typed to "app" then one of the words below might be "apple". So all that does is try to suggest things related to what you are searching.

You can also completely disable autocomplete:
1. Click "Start".
2. Click "Control Panel".
3. Open "Internet Options".
4. Switch to the "Content" tab.
5. Under "Autocomplete", click "Settings".
6. Uncheck all boxes.
7. Click "OK".
8. Click "Apply", and "OK".
9. Autocomplete is completely disabled. :)

Ask and Answer. The way of learning.

Dell Dimension 8300
Intel Pentium 4 HT @ 3.20 GHz
4 GB RAM
Nvidia Geforce FX5200


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#5
June 15, 2011 at 13:20:36
It may not be AutoComplete entries, but search "suggestions". AutoComplete gives a list based on search queries a person typed into that text box before. Search Suggestions are provided by search engines based on what they think you may be searching for.

You mentioned that the suggestions (either autocomplete or from a search engine) are offensive. I know there have been times that Google's search suggestion algorithm has been less than perfect and the suggestion could have been seen as offensive (depending on the person) or even pornographic, but they continue to adjust and improve it. One thing you could do is disable Search Suggestions.

Right next to the search bar in the upper right is a magnifying glass and a downward arrow. Click that arrow then click Manage Search Providers. A window will popup. From there, you can see the search engines installed to your web browser's quick search toolbar. Right-click a search engine and select Disable Suggestions.

Buying a used computer is alright, but you should (or the technician you bought it from) format the hard disk drive and reinstall the operating system (don't forget system drivers) shortly after. 1.) The previous owner may have data that isn't your business to view. 2.) The computer may be infected with malware and reinstalling the operating system typically cleans it up. 3.) Any unnecessary programs the previous owner installed are gone and you get that used disk space back. 4.) Any other software problems will be gone. The process of reinstallation can be tedious to a non-tech-savvy person, but I think you'll benefit overall afterward.

Lastly, if you're not satisfied with Internet Explorer, you could try an alternate web browser like Mozilla Firefox, Google Chrome, Opera, or Apple's Safari.

Apologies if I don't respond to your reply immediately. I don't check this site daily, but you're welcome to PM me as a reminder.


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#6
June 15, 2011 at 15:17:20
james

If you post the brand and model of the computer we can assist you in restoring the computer to factory settings.


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