restore my computer

July 22, 2010 at 12:45:42
Specs: Windows XP
Why can't I restore my computer? Is it possible that a problem I run is preventing me from restoring the computer? The program is not user friendly. The company wants you to have to call them for any problems that occur.

See More: restore my computer

July 22, 2010 at 12:56:30
... if you post the pc make and model numbers perhaps we may be able to assist you further!

... as there are different <key> combinations to tap @ bootup which are model specific for factory recovery.


... Posting is provided "AS IS" with no warranties

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July 22, 2010 at 13:55:37
I thank you in advance for your help in this matter. I have a Dell server and 1 workstation. Dell T3400. The program I use is the reason why I can not restore my computer, they do not want you to be able to go back and basically reset the system, so you have to call them. They force you to pay their monthly maintenance fees. I'm feed up with their BS practices.

Galloway Florist

My POS system was purchased from Teleflora, designed from what I been told MS.

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July 22, 2010 at 15:22:51
It sounds like your computer was purchased from a reseller that added some propitiatory software. Is that correct?

What is the current problem/s you are experiencing?

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July 22, 2010 at 18:19:47
Who do you have to call for support? I assume not ghostbusters? ha ha anyway do you mean you have to call the company you purchased it from or call Dell? Dell should be no trouble. You have to get the right person at Dell. I have had good luck.

Just because the OP does not come back in 3 or 4 days to reply, does not mean he will not come back and reply.

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July 22, 2010 at 18:22:56
If the computer was sold by a VAR (value added reseller) then I believe they are responsible for tech support.

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July 23, 2010 at 07:06:14
The software was purchased from Teleflora, a company that feels it can do whatever it wants whenever it wants and feels that the customer is dumb.

Bottom line can they do this? If I mess with something, their system doesn't work correctly, shouldn't I be able to go back and restore to a point where it was working properly. One of the features I liked about windows. They have done other things, but that's another story.

Can it be corrected?

Plus does anyone know what is the difference between RAID Dual Core(2) 160 GB hard drive., 1.86GHz 2 GB Ram Vs. Core 2 Duo E4500, 2 GB Dual-Channel DDR2 @399 MHz

The first is what I was suppose to receive the second is what I have running, which is very slow. My workstation is worthless.

Again I thank everyone for their interest and help in this matter. I tired of big companies push around little Mom and Pop business the back bone of America.

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July 23, 2010 at 07:31:37
The best advice I can give you is this. Once you get the computer working correctly you create a backup image using a program designed for that purpose.

Microsoft or Dell can't be expected to support third party software.

Buy Acronis true image and use it. Get an external hard drive of sufficient capacity to backup your entire computer at least twice.

Latest versions of Acronis can also perform incremental backup which means it will only save the changes made since the last complete backup/image. Look into it. Look at the link below for all Acronis offerings to decide which suites your needs best. Be sure the version you choose supports the version of Windows you use and your hardware.

There are more ideas on how to maintain your business computer, such as automatic off site backups.

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July 23, 2010 at 07:31:54
mmm slow down a little - although I can understand your phrustrayshuns...

It's a Dell system; what disks came with it? Do you have any manuals for it?

Look on the case (usually on the rear/backplate if a desktop or tower...). See if you can locate a "DELL service tag". If so note the number etc... and post it here...

And presumably you are in Ireland?

and what is the problem theeeeat is leading your consider a restore - be it full system restore (to delivery status), or to an earlier restore point?

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July 23, 2010 at 12:58:42
My apologizes to OtheHill.

I already have a Iomega back-up system. I think it only backup's my POS data base. I'm guessing I can change it to back up the entire computer so if i have a problem i can just go back to a point/time when all was good?

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July 23, 2010 at 13:05:19
If you need to have daily backups there are a number of methods available. You can create a full partition image and you can also backup just certain information daily or even more often if necessary.

If you are interested in daily backups of transactions/orders I suggest you start a new thread on that topic for best results.

Not sure which forum would be best. I guess WinXP is OK.

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July 23, 2010 at 13:58:49
ok, thanks

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July 23, 2010 at 14:34:04
I feel that when one has a working system - set up as one likes it to be... - it's useful (wise?) to make a full backup of the installation (OS/apps/utils etc.) - and ensure it is bootable if on a dvd... i.e. A bootable image of the full working system. Then one can easily restore a damaged system to where it was earlier...

And if one makes changes to that system - make a fresh bootable image...; keeping the earlier one too (just in-case - as sort of lifeboat in the event - the Titanic does happen to sink..).

Acronis allows this - as per OtH info... and there are others too...

Also regularly back up data; make two identical sets first time. Then update one of them at a suitable interval (cold be daily, or longer intervals- but not too long...). Then after similar interval (or if major changes to data bank) update the other one this time (the one that wasn't updated earlier).

Next update is to the one that was updated first... Then alternate the updates accordingly - as above...

Update set-1 first; next time set-2; third time set-1, fourth set-2 - and so on... This way you always have fairly recent back up around in event that an update of older set should go wrong (for whatever reason). And critical data - copy to an external HD as well. No media is fail-safe - and while having both opticals and either another HD and/or tape is very belt 'n-braces (suspenders) approach.., it has saved more than a few lives and jobs in the past..

If an update should go wrong, immediately duplicate the remaining last updated dis set; and then start the cycle again as above...

Acronis does allow a choice of update options too re' backups...

I have version-11 and find it is perfect for XP (and all earlier M$ OS). Some found later version of Acronis weren't/aren't always as user-friendly as version-11 (and they aren't OK for some earlier MS-OS...). But not having tried later versions...?

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July 23, 2010 at 22:29:37
... with this you can save "snapshots" of your drive and can revert back "to and fro" to any snapshot!


... Posting is provided "AS IS" with no warranties

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July 24, 2010 at 08:02:40
Thanks for everyone's help, I have never asked for advise before on line, but all of you guy have been great. Again thank you and I wish I would have done this years ago, would have saved me a few headaches. Pass on a little advise to your fiends and families members, when ordering flowers, call a florist directly....DO NOT ORDER ON LINE WITH A WEB SITE THAT IS ONLY GOING TO TAKE 30-50% OF THE MONEY PAID AND PASS IT ALONG YOUR ACTUAL HOMETOWN FLORIST.

Galloway Florist, Galloway, NJ

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July 24, 2010 at 10:29:59
Thank you for the tip; it is what I do generally - but likely more than a few don't...

Also I guess Galloway isn't a unique location/name for a place in Ireland anymore then...

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July 26, 2010 at 07:06:29
No, Galloway NJ. 5/10 minutes outside of Atlantic City, NJ.

I'm so feed up with Teleflora, I'm going crazy.

Is it possible to re-config my setup without my permission? I finally had everything working. Last Friday night. Saturday morning my printer will not work. This is where all of my problems have occurred. Teleflora seem to be able to excess my computer.

About the flowers you have no idea how much certain companies are ripping you off.

Web-sites are set up to pretend that their the local florist, yet they might be located in California. Why would you order flowers from a shop located in California if you need the flowers sent to NJ???? Think about it. I have had that happen. Locals using the web site ordering flowers for the local hospital, they placed the order with a shop in California, only to have that shop call me and place the order with me. Yea they keep maybe 50% of the total money paid by the customer.

How is it possible that the setting get changed over night, trust me no one touched the computer.

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July 26, 2010 at 09:57:45
I don't know anything about your Teleflora software but I can suggest you ask their tech support if they can, in fact do what you suspect. Sounds to me like you are ready to stop being part of their network of florists.

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July 26, 2010 at 10:44:49
Is this actually "your" computer although purchased from Teleflora? Or is actually "theirs" and you are in effect part of "their" system; using "their" network facs etc. as part of your involvement/participation with the "service" they offer?

If the latter then likely they can (and perhaps are) remote accessing the system and making changes...? Though quite why is an interesting point? If they are downloading "updates" - a common practice on network systems (usually semi-automated, or manually scheduled at intervals as needs-be) then it may be those download that are causing the problems?

Worth the chat with their tech suport to see what they say and can offer?

If it's "your" computer - and you are simply logging into Teleflora website as needs-be (to process orders etc.) then I would seriously reconsider how I deal with the problems as posted... e.g Do you really need involvement with Teleflora at all?

Rereading you earlier posts it would appear you are using "software" from Teleflora - on "your" PC? If so - do you really need to have it there; can you not run your business without it - simply login in to their site when necessary - and only then; remembering to logout when dun?

Do you really their software and services at all?

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July 26, 2010 at 10:47:02
Teleflora wants to be in control of your shop so they can keep billing you for fee's that you don't need, Like their service. $150 per month for what? It came with 3 year Dell warranty. Most of the problems are config problems, they created, so you have to call them. They have added programs on top of their POS program and if you do not have the program installed your system will not work. IT"S A JOKE, they try to bully you into paying them for nothing. All I wanted was a POS system to keep track of my customers, now I have to sleep with them the rest of my days or cut ties and be out $10,000 dollars and 2 years of customers on my data base. I'm going to start another topic as you suggested, with a over view of what has happened. Same thing this past Saturday, my system would not work again, after I had it configured to print, and again this morning, I had my printer hooked up threw a USB port, somehow those settings were changed.

I noticed if I shut down my computer, TURN OFF, my network light is still lite, so the have excess even if my system is turned off?

Do you know a lawyer who handles class action cases like this.

Dell is now telling me I have to go threw Teleflora and they can't support me. Even though they have the past few weeks. I think they know I've been calling.

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July 26, 2010 at 11:12:20
trvlr, I never agreed to any of their BS, I just want a POS program. They lied to me about everything and did not disclose alot of info when I purchased their program. I wanted buy their program, they wouldn't let me, so I broke down and purchased the Dell system with the program.

I have asked they say NO. Their support is a joke, only a few actually know anything. Their is no upgrades, once every 9-12 months. They fix the problems from the previous program.

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July 26, 2010 at 12:05:54
If you switch off a standard atx box/laptop system with the on/ff switch, or do shut down routine..., and leave the mains power plugged in (and on at the wall socket...) the system is sitll on.. There are volts running around inside - which is one reason one removes the power cable into the system - before playing around inside it...

In the early days of PCs the on/off switch at the front (or occasionally the side) was just that. It killed the power going in so the system was truly "off"... But not so today.

Also if power is going in... the system can be configured to "wake on LAN"; in other words... someone can access the system even when it's in standby or "apparently" switched off - as above...

The network light to which you refer.. is it on the Dell itself, or on a router or similar?

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July 26, 2010 at 13:39:55
On the router, when the computer is shut down/off.

When the workstation is off/shut down on my router, the light is off.

I have wasted so much time, trying to figure out what's going on with a simple system. I have talked to others who have to call support all the time.

Now I realize they can change my setting when ever they want. I never agreed to be hooked up to thier main frame so they can change the setting in my computer.

Which by the way someone from teleflora is telling me I lease the system. Not in a million years would I have leased their system.

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July 26, 2010 at 22:04:58
mmm - just to clarify...

PC switched off (but power still going in) and still connected to router - network lights on rear of system (these lights are actually on the network card it self) are off.

Wake on lan if initiated/configured correctly will (remotely) wake up a system (in standby mode) and allow connection to it. The only way to prevent this is to either remove power from the system in question, or remove the network (cat-5) cable to it - or disable wifi if in use...

When an atx system is switched off (via usual end user switch) and power still going into the system, it is effectively in standby mode... Thus it can be woken up via "wake on LAN" as above...

If you do a ggole trawl for "wake on LAN" (no " ") you will get a more complete explanation etc. of the useage...

Possibly see if removing the cat-5 (and if active - disabling wifi) connection will prevent them from tweaking and thus screwing up? Or else remove power from the system when not in use...

As regards data base... I'd start transferring your data off their system - even if means you have to do it piece meal... There have to be other ways to run your business without recourse to using to what appears to be the very sharp practice methods of others?

If you are having serious issues with their product and services, and can clearly demonstatrate (prove) misselling oand/or failure to deliver safe, secure, reliable - and fully useable - product and services (at all times)..., you may have legal recourse. I'd have a chat with your local Better Business Bureau - or local Chamber of Commerce to this end?

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July 27, 2010 at 07:39:49
Good advice above. Especially in #23.

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July 28, 2010 at 05:54:13
Incidentally... you say you have Delle server - and yet you're on XP(Pro?)...

Why dun they sell you a server - XP doesn't ahve a server version? W2K3 Server perhaps but no XP version?

Is your Dell (server) really being used a workstation - a standard networked PC and that's all?

Also is the software you wanted to use actually installed on your Dell server; and where is your data base stored (on their serve system or on your "server")?

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July 28, 2010 at 07:05:55
GOOD ADVISE, GREAT ADVISE, #23 and #25. I'm busy this morning but what you have said in #25 doesn't make sense to me. My system never has worked properly. I'm running XP-Pro.

I was told the program wouldn't run on anything but XP-Pro.

I will give you a break-down of what i was suppose to have purchased. My data base (customer list) can be retrieved from both computers. I only back up one computer saving my data, which is stored on D-drive. I'm not really sure about the hardware. That's why i have ask for advise and you have come up with GREAT advise. I will get back to you thanks ever so much.

Also is it possible to fight Dell and Teleflora? Their big companies and what state would you file a complaint?

I was told that MS designed the program, which had so many bugs when I first purchased the program a 2nd grader could have fixed them, but it took a year for Teleflora to do so.

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July 28, 2010 at 07:58:22

Per #25, there are different classes of computers. Servers are one class. Workstations another and home PC a third. They are all similar with some differences that are in place because of the tasks they are designed to do.

You can make a home PC a server but it won't have many of the features that are normally associated with that class. Redundancy comes to mind as the first difference.

I only post this to help you understand what trvlr was referring to. I suspect you have a business class Dell.

If you really want to get out of your agreement with teleflora I suggest you bug the hell out of them until you wear them down.

As far as the monitoring of your sales goes, that is done by some means with any franchise. The concept is that you are receiving the perceived benefits from Teleflora so they want to be sure you are paying the agreed upon fees. There is no getting around that and remaining a Teleflora agent.

You should be able to find software to serve your needs. Almost all retail businesses use some sort of POS (point of sale) hardware/software.

That topic is best suited for a new thread here.

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July 28, 2010 at 10:49:21
OtH - thanks for clarifying - I really think he's been conned and sol a pup to some degree... Possibly really hassling them may help - but somehow I doubt it...

I agree re' a new thread with regard to POS software issue... not an area any if which I have any knowledge. But no doubt there is likely to a wide choice out there and no need of "specialist" PC kit either?

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July 28, 2010 at 13:59:16
Will start a new thread,

One final word, Teleflora is not a franchise. Teleflora and all other wire service companies take advantage of your hometown florist. Florists allow these companies to profit from them without any return benefits. Nothing. I was told "owning a wire services is like having a license to steal."

These companies and there is a ton of them out there, take the order, take your money and them forward the order to a local florist. In return the actual florist who makes and delivers the arrangement, see only 50% of the total amount of money collected. (Plus your monthly fees)

How is this possible? Greed and stupidity on the part of the florist.

If one florist turns down the order theirs always another that will accept the order. One simple solution, stop filling orders unless they come directly from another florist.

Customer that want to send out of town flowers, have them a local florist in that town. (The greed of the local florist knows they will get 20% of the order, and the stupidity not realizing how much they lose in the long run and it would all work out in the wash after a few months.)

Simple, end of wire services. Our profits would increase over night and our overhead would decrease. But they say you would never get each and every florist to agree to stop taking orders other then other local shops.

Then you have Teleflora who has spun this web (excuse the pun) that tries to lock you into their membership for life, while they profit and you go broke. Big deal they have a Super bowl commercial. That's it; they do nothing that you could not do yourself. Open up your local phone book, see all those whole page ads, do you think their local shops in your home town?

Have you ever order something from them, they make believe that their service fee is the delivery fee, it's not. If you pay a total of $100 bottom line.

$15 dollar stays with the company directly. $85 is sent to the actual florist. (You hope) With that $85, you have to deduct the delivery fee, say $10. Now $75. Then the sending shop( which is Teleflora if you use their actual web site) gets to keep 20% (of the $85) now the receiving florist has $58 dollars, oh wait the wire service company keeps 10%, now your down to $49 dollars.

1/2 of what you spent is actually going to be sent in flowers, by using a wire service.

Call directly, the entire $100 less delivery, say $10.....$90 would be sent in flowers.

What about the tax, who knows where that goes, they keep the tax money also. Order flowers to be sent across town, you pay a state tax, but your state will not collect that money.

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July 28, 2010 at 14:57:44
What would you call it if not a franchise? You agreed to the deal, didn't you? They advertise on your behalf and supply you with customers. I would call that arrangement a franchise.

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July 29, 2010 at 07:21:13
never looked at it that way??? If you have any idea's/suggestion on how to convince every florist who are members to quite let me know.

Even better to make the public aware of how much they get ripped-off by using wire services. I'm surprised more states have not passed laws preventing order taker from out of state, being able to by-pass state taxes.

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July 29, 2010 at 07:55:40
Do you charge the same pricing for the same arrangement when you have a walk-in customer? Sounded to me like you charged more. So, how is the customer being ripped off. I am just playing devils advocate here.

What I think you resent is that you are not getting an even amount of business on both ends of the Teleflorist business model. You may need to advertise on the internet yourself. The model supposes that sometimes you get the call/email and supply nothing. Other times you are the supplier. Should even out. If people want to send flowers long distance how else would they do it? Seems like a good idea. Perhaps the retail split needs tweaking.

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July 29, 2010 at 08:42:16
Your missing the point. Their is no more long-distance toll charges. Call 411....what city and state, please?...give them the city and state, and ask for 2 phone numbers for local florist in the area.

(their even a guy that has local phone numbers placed all around the country that are forwarded to a office in PA.) (he has beat me many of times, when my customers call 411 for my number, if they ask for Galloway florist/flowers, the computer gives them his local number that is forwarded to his office in PA, they pretend their your local florist.

Or Google, but there's a have really no idea (unless you check the find print) if your dealing with the local florist. Some sites make it look like they actual have a shop around the corner from where your sending the flowers.

We all have web-sites now a days, but big companies pay to be on top. Again miss leading the consumer. Some off these site are farmed out India now a days.

Do you see my point? I've had customers call 800 numbers located in California to send flowers to the local hospital in NJ.

Most always if the sender see the arrangement they always question, I thought it would be a lot bigger then that.

Finally, ask your self.......would you order a pizza or chinesse food, through a middleman? Of course NOT.

You can not give me 1 good reason for someone to use a service to order flowers. NOT EVEN 1/2 A GOOD REASON. THE CUSTOMER IS GETTING RIP-OFF.

No walk-in's get much better value, everyone would get a much better value for their money dealing directly. Middlemen are stealing from un-aware/mislead consumers.

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July 29, 2010 at 09:28:54
I understand your frustration. As I stated way above, sounds like you want out of Teleflorist.

As far as the consumers are concerned, you are giving them way too much credit. I can tell you from helping on this site for years that most are not very astute when it comes to reading the fine print.

Your thought is that the customer wanting to order flowers in another city can just look up florists in that city. As you have pointed out, it isn't that easy.

If you want out, I would try contacting the company CEO. If you don't get satisfaction then go to your local BBB. Are you a member?

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July 29, 2010 at 13:27:21
I'm going to do that, and no I'm not a member of BBB.

Your right it might be easier said then done, finding a florist in "x" city. It's not easy because of these large companies, filling the space and burying the Mom and Pop shops.

I started this post because of the practices employed by Teleflora. They feel they could just do whatever they want to do, so you’re forced to call their service techs. The information provided has helped greatly.

I just started to vent about the how these companies pretend to be local florist and do not explain to the customer the fees they are charging, just to pass along the order.

They can afford to pay search engines and yellow book/local phone services to place these ad's because of the fee's they keep, which again is not disclosed.

You didn't answer my pizza/Chinese food question. You open a phone/go on line, to order a large see a full page ad, you call the number and place the order, receive a small pizza. Wouldn't you be a little upset?

These companies are able to get away with it because, (1) most of the customer who order the flowers do not see the arrangement, (2) the recipient 99% of the time would never ask, "how much did you spend for the arrangement."

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July 29, 2010 at 14:56:09
To answer your question as it relates to flowers. I can say from personal experience that most of the time the sender hasn't a clue that the arrangement they THOUGHT they send isn't the one that was delivered.

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July 31, 2010 at 12:50:58
That's why these big companies can get away with ripping off the customers. Why would anybody in thier right mind want to pay almost a 50% service fee to send flowers. Why does the florist industry allows this to happen?

Because they are the ones who control the industry and profit from it.

The % amount should be disclosed. I have had many cutomers tell me how shocked they are after they recieve thier CC bill not realizing how much of a service charge was added right before the complete the deal.

As the case where you feel not everyone can find a local florist, some people do not realize the final charges be added before they check out. SCAMs theirs always someone who is trying to profit from others without preform any real work or services.

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July 31, 2010 at 12:55:34
I am willing to bet that you aren't going to change that system. So, if you can't live with it then try to get out.

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July 31, 2010 at 13:53:56
What's the old saying "Can't live with them can't live without them" Wait I'm sorry that's about women wrong site.

I started a new post, under XP (hardward)

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