|Jam, I AM the IT person! ;)|
Half the problem is that this PC is in a remote office which I can't get to myself for at least a couple of weeks. There's someone there with one of our Dell installation CDs who I trust enough to be to talk through the process.
Unfortunately there's no question of bending the rules in this instance, I would lose my job, plain and simple. The frustrating part is that I KNOW this can be done using the installation media.
The only other option is to get th elaptop sent back to me and rebuild it from scratch, something I really don't want to have to do.
Thanks anyway for your help.
If anyone else can recall how to do what I'm asking, please let me know.