remove corrupt xp home

December 22, 2009 at 06:51:22
Specs: Windows XP home sp2
I reinstalled a xp home cd on my laptop that I had used to upgrade another computer.
when I finished installing and was asked to activate I clicked yes, my laptop froze up and the screen went blue. to shut down I had to remove power and battery. called microsoft they told me the computer froze because I could only install cd on one computer. to make matters worse they would not help me unless I paid for their tech help.
is my laptop ruined or can I remove the install I did. I had system restore turned off.
can I get some help on this, the computer will go into screens F2, F8, & F12

See More: remove corrupt xp home

Report •


#1
December 22, 2009 at 06:57:05
What OS originally came pre-installed on that laptop?

Report •

#2
December 22, 2009 at 08:20:15
xp home, sp1 on a dell 1100, I was having problems with the registry and thought by installing the upgrade it would solve the issue's. i should have left things alone.

Report •

#3
December 22, 2009 at 08:48:27
ms tech support was wrong. The version you installed didn't have the dell drivers which is why it crashed.

Your install is hosed. You will not be able to recover it. You need to reinstall the version that came with your dell laptop.

Hopefully have a cd or you have a recovery partition.

Hopefully you backed up your important files previously.


Report •

Related Solutions

#4
December 22, 2009 at 09:05:33
set the computer to start from CD and try doing a repair install:
http://www.microsoft.com/windowsxp/...
use the same CD you used for the upgrade.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


Report •

#5
December 22, 2009 at 09:35:41
"use the same CD you used for the upgrade"

This is what caused the problem in the first place. Wrong cd to use.


Report •

#6
December 22, 2009 at 09:38:37
'This is what caused the problem in the first place. Wrong cd to use.'
I disagree, the installation may have gone bad.
Most Dell install CD's will work on any PC.

Also, the HD on the PC may be getting worn out.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


Report •

#7
December 22, 2009 at 10:19:09
I have all the original cd's that came with the dell laptop
1-the pc will not log on, I can get into the safe mode when I press F8 when I boot up, is that where I install the original xp home cd.
2- what format do I use to install the cd from.
3- will that get rid of the bad install of upgrade.
I have a copy on disk of all the stuff I had on the pc
before i tried the upgrade.

Report •

#8
December 22, 2009 at 10:27:11
follow the instructions in response 4 to do a proper repair installation seeing that you have the Dell install disc

Some HELP in posting on Computing.net plus free progs and instructions Cheers


Report •

#9
December 22, 2009 at 10:52:00
i booted from the original cd, pc asked where do i want to install, partition-1 fat -39mb -33mb free
partition-2 ntfs-19030 mb -10,698 free
partition-3 8mb
the pc says if I use partition 2 there may be a conflict due to
another operating system installed.
the pc highlights partition-1
choices enter=install D=delete partition F3 ouit

Report •

#10
December 22, 2009 at 13:26:18
My read XpUser4Real is that the "upgrade" disk was not a dell cd which is why it didn't work.

quartermaster you write "pc asked " you mean laptop right?

You want to leave partition 1 alone. You want to delete partition 2 and then recreate so your new install is clean.


Report •

#11
December 22, 2009 at 19:13:17
I waited until I heard from you, I did not want to make a mistake again. you are correct it is a laptop.
when I delete partition-2 do I than make the new install in partition-2. I hope you don't mind the questions I have never gone this far into the guts of hardware or software,
this is one forum that has good advice.


Report •


Ask Question