Solved Remote assistance or remote desktop connection?

Self build / N/A
June 5, 2013 at 11:12:16
Specs: Vista Ultimate, SP2, 3.0Ghz/2Ghz
I want to be able to help someone if they have a computer issue. I was going to use Remote Desktop Connection but then I realized the person I'm helping will not be able to see what I'm doing. I see where you can enable remote assistance but how does the local computer connect to the remote computer? Do you have to use some other program? My goal is to connect to the remote computer but have the person I'm helping be able to SEE my actions. Can someone guide me down the right path? Thanks.

P.S. I would also need some guidance on how to let the connection thru a firewall.


See More: Remote assistance or remote desktop connection?

Report •

#1
June 5, 2013 at 11:24:33
✔ Best Answer
I would check this page out, it explains quite a bit about how the Remote Assistance sessions work: http://technet.microsoft.com/en-us/...

Also, to be able to start a session and get through a firewall, I think all you have to do is enable the connection in the "Remote" tab of the System properties dialog on the client machine.

You've been helped by a 15 year old.


Report •

#2
June 5, 2013 at 13:59:15
Thanks. I read the article and will try it. But am I right if I use Remote Desktop Connection instead of remote assistance, the person I'm helping will not see what I'm doing?

Report •

#3
June 5, 2013 at 15:04:44
Consider using tightvnc instead. A remote desktop session is private

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's


Report •

Related Solutions

#4
June 5, 2013 at 19:13:41
I did a test of remote access and it failed. Here's the steps I took to set it up:

1) on my router I set up a rule to port forward any packets to the internal IP address I am trying to remotely connect to at port 3389.

2) on remote computer I allowed mstsc to come through the firewall.

3) determined ip address of remote computer by using "what is my IP address"

4) on local computer set up remote assistance and attempted to connect.

The attempt failed with a "the remote computer does not exist or is not available" message.

I tried doing all this wirelessly. Does that matter? Anyway, I could ping the remote computer just fine. However I could not get to it by using \\ipaddress\c$ either.

Anyone have any ideas about this?


Report •

#5
June 6, 2013 at 13:47:16
Try TeamViewer. It's free for home use & doesn't even have to be installed, it can be run as a portable app.

The "control-er" loads the full version & the "control-ee" loads the quicksupport version. Once you're both loaded up, all you (the control-er) need to do is enter the control-ee's ID & password (which is provided in the popup menu on the control-ee's screen). That's all there is to it. You do not need admin rights & do not have to open a port. It's extremely easy to use & works great.

http://www.teamviewer.com/en/downlo...


Report •

#6
June 7, 2013 at 12:25:44
Thanks! I got Microsoft remote assistance to work and it works very similar to what you described above.

Report •

#7
June 8, 2013 at 11:07:42
Glad you figured it out!

You've been helped by a 15 year old.


Report •

Ask Question