|Recently I was told by my broadband that I have a virus/trojan that was sending out bulk emails etc. and that I need to reinstall and reformat again to factory state..so until then I cannot used that pc for the internet.|
My pc is @ 7 yrs old..Packard Bell imedia 5118 desktop, Pentium(R) 4 1.6 ghz and 256 RAM- it have a cd-rewriter, dvd player, and diskette slot(3 1/2inc)..and it came with the windows xp home edition installed(no disc given) but have a red recovery diskette.
I made 3 Master(1-3) after first installing but now that I want to start clean I get to the part that said put Master disk 1 and click 'Yes'..but no mouse usage possible..and refer me to HP Recovery Manual..possibly the problem is that I made the Master disks on cd-rw and then transfer them to cds later..I am told that the first burn had 'hidden codes' that would not be transfer to 'exact copy' burn.
Now I am stuck as to what to do. The pc runs OK except I cannot do like the newer pc and just press say F11 and restore to factory state..to remove the infection..
Please offer any help..as to what I can do.. I am not pc savy ..
Looking forward to any help..and Thank you...