reformatting hard drive..

Packard bell / Imedia 5118 desktop
February 19, 2009 at 11:20:14
Specs: Windows XP home edition version 2002 sp3, pentium(r) 4 1.6ghz 256 RAM
Recently I was told by my broadband that I have a virus/trojan that was sending out bulk emails etc. and that I need to reinstall and reformat again to factory until then I cannot used that pc for the internet.

My pc is @ 7 yrs old..Packard Bell imedia 5118 desktop, Pentium(R) 4 1.6 ghz and 256 RAM- it have a cd-rewriter, dvd player, and diskette slot(3 1/2inc)..and it came with the windows xp home edition installed(no disc given) but have a red recovery diskette.

I made 3 Master(1-3) after first installing but now that I want to start clean I get to the part that said put Master disk 1 and click 'Yes'..but no mouse usage possible..and refer me to HP Recovery Manual..possibly the problem is that I made the Master disks on cd-rw and then transfer them to cds later..I am told that the first burn had 'hidden codes' that would not be transfer to 'exact copy' burn.

Now I am stuck as to what to do. The pc runs OK except I cannot do like the newer pc and just press say F11 and restore to factory remove the infection..

Please offer any to what I can do.. I am not pc savy ..

Looking forward to any help..and Thank you...

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February 19, 2009 at 12:01:15
Just a question: I never heard of an ISP stating that you could not use your PC because of a trojan or virus. Which provider is this?

Some HELP in posting on plus free progs and instructions Cheers

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February 19, 2009 at 12:40:40
Sky..and I was told that if it happens again I will have to take my pc to a prof to get it done and pay..and send them the receipt!!

Something about being on Category 1 of abuse usage or something..

Does it really matter..and how will take help me reinstall..can you offer any help, please..

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February 19, 2009 at 15:31:40
Most OEM PCs have a hidden partition on the hard drive with an image of the system as it came from the factory. They can usually be recovered using a key combination during the boot sequence. Check your PB manual or reference the PB web site.

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February 20, 2009 at 12:45:06
Hi aegis1

Thanks for message..
Please clarify what you mean by ' a key combination.. and whats PB..

btw, will installing a win xp home edn 2002 sp3 that belongs to someone else do? ..and then using my own activation details..

still hoping someone can help with more info..


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