Realtek hd audio problems

June 18, 2010 at 14:00:47
Specs: Windows XP, pentium 4 3ghz/1024 ram
I have an onboard realtek hd audio. The problem i have is that the sound is very distorted and only comes out one speaker. Ive checked the volume controls and they are all fine. I tried to update all my drivers from the realtek website and it wouldnt play any audio at all. So i tried some old drivers,managed to get sound but its was very crackly bassey. I then tried the old uaa function driver for hd audi and the sound is slightly better,still distored and through one speaker. Can anyone please help me here,is the audio on board broken or something?? Ive tried absoloutely everything i can. Really would love some help thanks :)

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#1
June 18, 2010 at 14:11:31
If it's HD audio, do you have SP3 installed?

Other than that, it sounds like a hardware problem. Disable the onboard & add a PCI sound card.


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#2
June 18, 2010 at 14:15:59
yeah ive got sp3 installed :) I thought to myself it was a hardware problem at first untill i seen a forum where someone said if u have any kind of sound coming from it then it is not a hardware problem. Its hard to believe since ive tried n tried numorous drivers. I just wanted to give it a last try before i go and buy a pci soundcard :)

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#3
June 18, 2010 at 14:21:31
If this is a desktop computer, try different speakers.

If this is a laptop....

The headphones jack has a mechanical switch inside of it. It's supposed to disable the sound from going to the speakers built into the laptop whenever you plug a plug (on a cord) into the headphones jack.
If you have plugged into the headphones jack a lot, it's common for that mechanical switch to malfunction. You could try plugging a plug into the headphones jack, wiggling it, then pulling it out, that may get one or both speakers working, but the only real solution is to replace the headphones jack - that's an item frequently replaced by laptop repair places.
OR - you could make do by plugging amplified speakers into the headphones jack.

It's also quite possible you could get distorted sound because of a problem with the headphones jack.
.......

"I tried to update all my drivers from the realtek website and it wouldnt play any audio at all."

There are many possible Realtek sound chipsets. You have to get the drivers for the right chipset, otherwise the drivers won't work properly, or won't work at all.
If the Realtek web site has some way of auto detecting your sound chipset, which I doubt, or if you determine which specific sound chipset your mboard has from the mboard's or brand name system's specs for your model, then you could use that info to get the right drivers from there, but otherwise, you get the correct sound drivers for your model from the brand name system's web site, or from the mboard manufacturer's web site if your system is a generic desktop.

People often install sound drivers incorrectly. The sound "drivers" software almost always includes other software that must be installed along with the drivers. Installing only the drivers usually results in the drivers and associated software not working correctly.

Unless the instructions for installing a device tell you otherwise.......
You DO NOT install drivers for a device while booting into Windows, if the software for the device has not been installed yet - when Windows detects a generic device or New Hardware while booting, you allow it to search for drivers, it doesn't find any, and it wants you to show it the location of the drivers - CANCEL that, continue on to the desktop, and install the software for the device using the proper installation from a CD or the proper installation file that you downloaded from the web.

If you DID install drivers that way, go to Control Panel - Classic View - Add/Remove Programs and Un-install the software you installed, reboot, DO NOT install drivers while booting, and install the software the right way !

The same applies no matter when Windows finds New Hardware !


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Related Solutions

#4
June 18, 2010 at 14:33:50
ryt i think i got ya lol. I just tried this. I uninstalled the realtek audio,restarted the comp,it found both the uaa audio bus and realtek audio. It automatically installed the drivers and it rebooted again. I then checked,the drivers are the latest ones but when i now goto play i get no audio at all,it just says You've encountered error message C00D11BA while using Windows Media Player

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#5
June 18, 2010 at 15:41:06
It sounds like there are probably other sound drivers you need to un-install in Add Remove Programs.


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#6
June 18, 2010 at 16:05:24
i used to have sb audio insta;led but i removed that. The only other ones there is the vasic microsoft ones

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#7
June 20, 2010 at 19:51:00
Waitaminute.....

"I uninstalled the realtek audio,restarted the comp,it found both the uaa audio bus and realtek audio. It automatically installed the drivers and it rebooted again."

Do you READ the last part of Response 3 ?

Did you have it search for drivers when Windows found the audio hardware, or did it find them automatically without you doing anything ?

If you had it search for drivers, as it says in the last part of Response 3, you DO NOT point it to where the Realtek software is !
..........

"The only other ones there is the vasic microsoft ones"

I doubt very much that XP has the proper drivers built in. As I understand it, the SP3 updates have support for HD audio, but I doubt that they provide the specific drivers for your audio chipset.


Tell us the make and model of your brand name system, or if you have a generic desktop system, the make and model of the mboard.
The specific model of a brand name system is shown on a label on the outside of the case somewhere, or it can often be determined by going to the brand name's web site.
The model, sometimes the make, of a mboard in a generic desktop system is usually printed on the mboard's surface in obvious larger characters, often between the slots.

The model is often also displayed on a logo (graphical) screen early in the boot, but it's often not as specific as the specific model number.

For Dell computers, they have a Service Tag number - the specific model can be determined by using that on their site, or can often be determined there automatically by you downloading some software. The Service Tag number should be on a label on the outside of the case, probably on the bottom on a laptop, on the back on a desktop, and is often also shown in the bios Setup.
.......


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#8
June 20, 2010 at 21:05:33
What is the model of your motherboard? Or do you have an OEM computer like Dell?

You need to have the Realtek sound manager installed and use it to configure the speakers and the ports. You only get that by downloading the correct drivers for your board. As tubes mentioned there are many versions but none of them on the Realtek site will be customized for your board like the ones from the manufacturer of your board.

If you don't know the model and brand of your board download and use SIW. Get it at the link below.

http://www.gtopala.com/siw-download...


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#9
June 21, 2010 at 09:30:37
Fujitsu siemens
Model P5GD1-FM
version Rev 1.xx

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#10
June 21, 2010 at 09:54:04
Your motherboard was manufactured by Asus. The Realtek sound chip is the ALC861. Go to the link below to get the driver. Most of the other needed drivers should work although the link is for a similar board that may have some different features. The sound should work fine.

http://support.asus.com/download/do...

BTW, the model number is an Asus number. Use it to search for manuals and updates.

When at the link select Motherboard, then socket 775 then the model of the board to get to the correct screen.


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#11
June 21, 2010 at 14:29:55
thanks guys i tried everything u said there still no joy,still same awful sound. Im just going to format my hardrive and reonstall xp agagin without service pack 3,if that doesnt work im just going to buy the asus xonar pci soundcard. Thanks again for your help

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#12
June 21, 2010 at 14:35:26
Motherboard manual:
http://uk.ts.fujitsu.com/rl/service...

Enter the Serial number of the Fujitsu-Siemens model to find the proper drivers and software:
http://support.ts.fujitsu.com/com/s...
or (global site)
http://ts.fujitsu.com/support/downl...

The Serial number is probably on a label on the outside of the case.


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#13
June 21, 2010 at 16:24:21
Have you tried something simple like taking the speaker plug in and out a few times?

As I stateed above you must configure the speakers using the Realtek sound manager or they won't work right, if at all.


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#14
June 21, 2010 at 19:08:52
"...you must configure the speakers using the Realtek sound manager or they won't work right, if at all."

If you installed the software properly, there's an icon for that in Control Panel. If that's not there, you didn't install the software properly - see the last part of Response 3.


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