Really I need your help with fixing mom's PC

April 5, 2011 at 17:48:16
Specs: Windows XP, 2.53ghz /2gig
Mom crashed her xp home. We partitioned off and installed xp pro. This thing did not come with any disks when she bought it No pass words nothing. Is there anything that I can do to
get the home version to boot up. I was thinking that I could copy and inport and replace whatever files it needs. I just don't know REALLY what to do to fix this.As is always the case lots of stuff on there that just can't be replaced! BUT this is my mothers computor, so I just can't give up on her. I thank you in advace for your time and effort.

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April 5, 2011 at 18:23:57
I only guess what you are saying as this. Crash, made some partition and loaded some xp pro disk you had. Now you want to try to fix the xp home.

In almost all cases one can use a similar xp home cd to use the repair features. I would have tried that first. don't reload over the xp home but see microsoft web pages for how to use xp repair.

Second is the original system. Most xp systems have a way to return the unit to OEM state. Either a hidden partition or some disk that you make or buy can recover it. If you loaded pro on that partition you may have made it worse.

In the future use live cd's to attempt repairs maybe. Consider a backup of some sort to prevent disaster.

"The era of big government is over," said Clinton 1996

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April 5, 2011 at 18:40:30
Thank you On the always back it up I know BUT..... mom just didn't do it. When I try to use the pro disk to repair the home it wants the administrators pass word. She never had one. Ran a code cracker it said EMPTY on all three pass words. This was in the black screen that ask what to run repair on miniNT or something,widows, or winpro.

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April 5, 2011 at 19:12:54
"This thing did not come with any disks when she bought it"

If this is an OEM system (Dell, Gateway, HP, etc), the actual Windows XP discs aren't provided, but the HDD has a hidden Recovery partition & a utility is provided to create the XP Recovery disks. Creating the Recovery disk set is one of the 1st things you should do when you buy a new OEM PC. This is explained in the documentation, but the majority of people never read it, therefore the disks never get made. Then when they get in a bind, they resort to some sort of half-azz repair attempt.

When you say the system "crashed", what exactly do you mean? Before you got your hands on it, what did it do when you attempted to boot? Did you try booting to Safe Mode? Did you try loading "Last Known Good Configuration"? Did you try using the Recovery Console? Or did you head straight for the XP Pro disc? And how did you go about patitioning & installing XP Pro? If you did it "correctly", the system now have 3 partitions - the hidden recovery partition, the original XP Home partition & a new XP Pro partition. Is that correct? Or did you wipe out everything?

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April 5, 2011 at 19:46:15
No. nothing was wiped out with the partition. She bought stopzilla. Then they upgraded her to "the shield" then there was a conflict between the two so they deleted "stopzilla" that messed up getting on line.Turn on turn off with power button so many times I could not tell you. Used the recoverry system some two or three times. The last time ....could not recover(meaning would not boot up. That was when I installed the pro. I needed to at least be able to turn it on. I let them try a couple of more times and then was done with them.I could see that they were going in circles. Everything that you have said so far has been done. I am now at a bit of a loss as what to do.
Thank you again for your help and interest. If I can, with everybodys help get this going again I will get thing set up so that this kind of thing can't happen again. Moms 71years old and I just got to find away.
In kind regards.

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