|I'm having a problem I've seen described by other posters but I decided I'd post the specifics of my situation.|
While browsing with Internet Explorer yesterday, my anti-virus software popped up saying it had detected about 10 spyware programs. I use CA Internet Security Suite 2009. I chose to quarantine all the spyware, and while I was in the CA dashboard I decided to use the cache cleaner because the computer has seemed kind of slow lately.
After doing this, IE became unresponsive, so I closed it. When the IE .exe file is clicked from any location, desktop or otherwise, an hourglass appears for a few seconds but the program never opens. Strangely, it will open thru links in the CA dashboard, but I get an error message saying that I'm not connected to the Internet.
This same problem appears to affect just about all other programs and files. I can open folders, but programs and files in those folders won't run or open. For example, I can open the Control Panel but nothing in there will run, like Add / Remove programs. Anything that is clicked yields the same response as IE.
To attempt to fix this problem, I tried to restore the computer back to the last good working point, but that just caused CA to think it wasn't updated and leave the computer unprotected. I tried to update CA, but it will not update, so I re-restored back the the original setup. That fixed CA, but the non-responsive program problem still persists.
I tried shutting down and restarting several times, as well, but that did nothing. Now I do not know what to do. Any suggestions?