Programs Think I dont Have Internet Conection

June 6, 2010 at 21:41:31
Specs: Windows XP
guys, i recently got a virus i believe is called jrh.exe. this program, along with a couple others that i immediately kill upon startup, are tricking my other key programs into thinking i don't have an internet connection. programs such as ebay's 'turbo lister' cannot synchronize, winamp cannot play media off the net, and even internet explorer 7.0 is not pulling websites. only firefox is able to connect to the internet, and of course thunderbird.

short of reverting to a previous system restore point, what can i do to figure out what virus is on my machine and get rid of it, or to un-trick my machine into knowing there is an internet connection?

so far i've tried to go to panda active scan, can't do that--it's i.e.-based. housecall or any other antivirus needs to download a small program onto my computer, but when i launch the small program, it tries to connect to the internet to run the scan, but there's 'no connection'.

help, please (will be watching this thread for replies thx)

someone help me get my laptop up and running, please!


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#1
June 6, 2010 at 22:16:20
sev, when you got rid of the nasty, did you disable restore FIRST? If not, it likely got put back. Recommend you disable it and scan again. THEN turn it back 'on'.
HTH.
Ed in Texas.

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#2
June 6, 2010 at 22:37:59
Also, check your Internet Explorer proxy settings.

-Ryan Adams

Free Computer Tips and more:http://RyanTAdams.com
Paid Tech Support: Black Diamond


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#3
June 6, 2010 at 23:29:20
From your description it sounds like you have NOT cleaned your system of the virus.

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#4
June 7, 2010 at 10:01:58
i did not disable system restore prior to doing the virus scan. but i removed the virus by manually deleting the file after searching for it in my c drive. i deleted all the items that showed up in the task manager as a process which i had never seen before. one of them was jrh.exe, another was something like "aaaadasstssa.exe" or something. then there was asam.exe. i manually searched for and deleted these items.

then i rebooted, and they wouldn't show up in the task manager during startup. then to be on the safe side i did a system restore to my earliest available restore point which was 5/28/10. now jrh.exe and the others are back!

once i manually clean them up again, how do i check my proxy settings in internet exploreer? what should they be set at in order for other programs which use IE to begin functioning again?

someone help me get my laptop up and running, please!


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#5
June 7, 2010 at 14:04:02
I don't think that is a good enough method of cleansing. Most viruses have a removal program that someone has written.

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#6
June 7, 2010 at 17:58:49
As suggested above, some viruses have a habit of hiding in your restore points. You need to turn off system restore, before cleaning the viruses.

Make sure you are running an up-to-date anti-virus program. Anybody that doesn't is as guilty of spreading viruses as those that create them.

Please let us know if you found someone's advice to be helpful.


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#7
June 7, 2010 at 21:32:57
"Anybody that doesn't is as guilty of spreading viruses as those that create them."

I refuse to accept unearned guilt. I am NOT as guilty of spreading a virus as someone who actually took the time and has the knowledge to create a malicious program intended to do harm. By simply ignorantly surfing the web, I am not as guilty as someone who intentionally writes a program intended to disrupt, steal, or harm other people's computers or personal information.

If anyone reading this thread gets nothing else out of this, and even if I don't get a resolution to my problem, get the above point I have made.

That's like saying that someone who is an unknowning carrier of an airborne virus that another person (biologist) has knowingly and intentionally placed on him for the purpose of spreading it to another population, is just as guilty as the biologist who spent time and effort in the laboratory trying to make this deadly virus to spread around.

Complete Utter Nonsense

someone help me get my laptop up and running, please!


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