Solved Problems with IE8; it hangs and has changed its appearance.

January 7, 2014 at 04:06:37
Specs: Windows XP
I am running XP SP3.

IE8 has changed its appearance and repeatedly shows a window stating that it has encountered a problem and needs to close.

On the top line of the screen there is no descriptor and my Favourites list has disappeared.

On the 4th line down there is a circular symbol which doesn't seem to do anything.

On the 6th line down the 2 stars do nothing.

On the 5th line down is a search option line but I don't know how it got there.


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#1
January 7, 2014 at 08:26:04
What do you mean - 4th line, 5th line, 6th line? Does your IE toolbar look more like example 1 or example 2?

Example 1 >> http://www.ironspider.ca/pics/ie8sc...

Example 2 >> http://www.windows-noob.com/review/...

Example 1 is normal, example 2 is severely infected with spyware.

message edited by riider


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#2
January 7, 2014 at 09:11:07
It's more like screenshot 1 but with added alternative browser lines. Apart from the crashes and hangs, the File, Edit, View, Favourites, Tools, Help options have all disappeared.

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#3
January 7, 2014 at 13:19:18
✔ Best Answer
"It's more like screenshot 1 but with added alternative browser lines"

If there are "added alternative browser lines", it's more like example 2. To show/hide any lines, just right click in the toolbar area & place/remove a check next to whatever you want/don't want displayed.

After doing the above, download & install CCleaner-Slim from the following site. Once its installed, run the cleaner & remove everything it finds. Then run the registry scanner & fix everything it finds.

http://www.piriform.com/ccleaner/bu...

After you've done that, download & install Malwarebytes Anti-malware from the link below. Once installed, reboot your system & immediately start tapping the F8 key. Select "Safe mode with networking" from the Advance Options Menu. Once in Safe Mode, start Malwarebytes, update it, then run a full scan.

http://www.filehippo.com/download_m...


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Related Solutions

#4
January 7, 2014 at 16:23:09
riider
I just love you example 2.

DavidRob
If you have a lot of extras I think you should download this file too, from the "Download Now @BleepingComputer" button:
http://www.bleepingcomputer.com/dow...

Save the file somewhere then double click it and run the Scan. It is usually safe to then run the Clean which removes all dubious toolbars but you are welcome to Copy/Paste the Report (log) on here for us to look at if you so wish.

Always pop back and let us know the outcome - thanks


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#5
January 10, 2014 at 07:10:57
Thank you Derek and Riider.

I have done all that you suggested but that has made very little difference. The problems are:

1 - I can't get IE8 to load up in the form that I was used to. There is no identifier in the top blue bar, no "Favourites", font details or other layout options.

2 - I frequently get a box displaying "Internet Explorer has encountered a problem and needs to close".

3 - I'd like to insert a screenshot in this reply but don't know how!

Any further help would be much appreciated.


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#6
January 10, 2014 at 07:54:59
What add-ons are running in IE8?
Maybe disable/remove/reinstall if necessary.

You could always try an IE reset:
http://windows.microsoft.com/en-GB/...

If your usual toolbar controls and favourites bar etc are missing;
Try right clicking a blank area of the top toolbar region and seeing if you can re-enable them by putting ticks in the relevant boxes.


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#7
January 10, 2014 at 09:41:28
Peet100

Thank you. I've tried reloading IE8 but this results in no change to the problems.

I've also tried cight clicking in a blank area but to no avail.

The curious thing about this IE8 is that it seems to be a cross between IE8 and the Google browser. Nothing I do seems to get me back to the default IE8 screen.

message edited by DavidRob


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#8
January 10, 2014 at 11:40:27
When you press the Alt key does this temporarily bring back any of the missing features?

Always pop back and let us know the outcome - thanks


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#9
January 11, 2014 at 04:12:01
Derek

I've pressed Alt and nothing happens.


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#10
January 11, 2014 at 07:05:55
You seem to have done everything including the Reset.

Try MalwareBytes to see if that finds anything (green icon top right):
http://www.filehippo.com/download_m...
If it does find anything please paste the log on here.

Another thing you could do is temporarily install Firefox just to see if that does the same. It can be easily uninstalled if you don't want to keep it.

How long ago did this happen and do you recall anything that you were doing at the time that might have prompted it?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#11
January 13, 2014 at 03:32:33
Derek

I've run MalwareBytes and have the log but doing a Copy/Paste in this box does not seem to work.

I've tried Firefox. Although I prefer IE8, Firefox seems to work OK.

The problems with IE8 started about 3 or 4 weeks ago but I can't recall doing anything which might have precipitated the problem.

I'm planning to upgrade my PC next month; this will include installing Windows 7 and a new version of IE. Maybe this will resolve my problems.


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#12
January 13, 2014 at 09:46:09
Yes, most likely the upgrade will fix it as it includes a later IE version.

Always pop back and let us know the outcome - thanks


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#13
January 14, 2014 at 02:01:52
My thanks to Derek, Peet100 and riider for struggling with my problem. It looks as though the upgrade to my PC is the way out.

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