problem shutting down windows xp

July 9, 2010 at 07:00:25
Specs: Windows XP
every time i shut down windows xp, there is a message displaying avp.exe not responding. also, every time i close internet explorer there is a message "window explorer has encountered a problem"

can you help please?

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July 9, 2010 at 07:44:56

Is your Anti-Virus. If you shut down before it is finished scanning you will get this.

As for you I.E. can you give us the rest of the error message?

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July 10, 2010 at 00:52:32
Thanks for reply.

But i use Kaspersky Anti Virus program in my PC. Should i delete avp.exe??

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July 10, 2010 at 01:00:43
Every time i close I E. i get the error "Windows have encountered an error" the error details is as follows:

error signature:
Application name: iexplore.exe App version: 6.0.2900.00 ModName: mshtml.dll ModVer: 6.0.2900.2802 Offset: 00068f40

Can you help me out??

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Related Solutions

July 10, 2010 at 08:51:44
when i click on end now button, it says "avp.exe is not responding" and the system does not shut down. I have to reset the system every time.

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