Solved Problem in accessing Windows XP Pro menus

July 29, 2013 at 23:38:30
Specs: Windows XP, 2.00ghz
XP Professional.

A few weeks ago I did a complete re-install. This was because I bought a new HDD – something I do now and again because I know one day the HDD will die if I run it for long enough. This allows the old HDD to remain a back up.

As usual the install went on OK. No problems. What I have noticed now though is that immediately from a fresh boot or a re-boot, I cannot access any drop-down menus. This is whether it is right or left click.

What happens is that the menu flashes and goes away. This happens if I right click on an icon on the desktop or a drop down menu in such as Word. What I have noticed is that in applications where a menu bar exists, the menu names like File, Edit and Tools etc, if I click on them, will shimmer.

What always cures it (immediately) is if I start up Task Manager (Alt\Ctrl\Delete). As soon as I do that (without doing anything else) everything becomes normal. I found out this morning (experimenting) that if I boot up without the cable modem switched on the problem is still there but when I start Task Manager it does become normal as usual. Here is where it is interesting. When I switch the modem back on I get the problem back again. Again it gets cured with the starting of Task manager.

What is also interesting is that before I start up Task Manager, if I start IE 8 or Chrome, then the cursor in the search box shimmers – as do the file menu names (mentioned above). I have experienced this same cursor shimmer before when I have replied to messages received in Outlook Express that have been sent me from Facebook. It does not happen any other time in Outlook Express.

I have tried everything I can think of. I have run a full scan with Malwarebytes and my anti-virus (AVG) but they pick up nothing – neither does Hijackthis. I always keep my machine very clean. I run Ccleaner and other cleaners regularly. Have always done so.

Any help will be greatly appreciated. I didn’t particularly want to do another complete re-install but if you guys and dolls cannot help I will have to do so. It is really irritating me now. I have also tried a different mouse (USB) and different ports etc. It makes no difference. The problem is exactly the same. There is no slow down with the computer. It does run very fast.

Thank you in advance for any help you give me

Regards

Terry


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✔ Best Answer
July 30, 2013 at 15:48:40
Problem resolved.

I could see when I came home tonight that there were no more suggestions as to how to cure my ‘menu’ problem so realising there must be an answer I began to search the net for one. I came across one guy who said that he once had the same problem and he resolved it by noticing that in Device Manger he had multiple entries under ‘Mouse’ so he deleted them all, rebooted, and everything was fine.

When I checked my Device Manager I found I had only one entry under ‘Mouse’ but I had multiple entries under ‘Human Interface Devices so I tried deleting them all. The problem was that I was deleting the mouse and keyboard yet still leaving entries I had no way of deleting. Anyway, after realising the ones I could delete first, I managed to make the final deletion the mouse. Obviously now I had no input so I just shut off the power (not very wise I know but I was desperate to track down the problem). I then put in a PS2 keyboard instead of the Trust USB keyboard, booted up and everything was fine. Problem resolved.

This was when it dawned on me. About 10 days after the clean re-install I had replaced my old USB keyboard (which was getting to look rather grubby) with this Trust one. It must have been then when the trouble started.

Just for the sake of it tonight, I shut down the computer and replaced the PS2 keyboard with the USB one. Here is where something strange happened.

When I first booted up I could use both the mouse and the USB keyboard. I could also access the menus. I thought OK - I have cracked it. Then, after about 30 seconds, I had a balloon come up saying the computer had found new hardware and was installing it. Another balloon said OK it was installed. You have guessed it. I was back to square one again. I could not access the menus.

Needless to say I have ditched the USB keyboard and am using the PS2 one and everything is fine.

I did try the keyboard in all the other ports but it was still the same problem. I have also tried the mouse in all the ports and it works OK. Where the problem is exactly I have no idea. It could be the USB keyboard itself I suppose or compatibility or conflict of resources. Perhaps I shall never know.

Anyway, thank you both Manshu and DAVEINCAPS. I appreciated your efforts. I hope this little bit of info may be of help to someone else in the future.

Terry

message edited by terry_sda



#1
July 30, 2013 at 01:02:27
Hi Terry,

Try creating a new profile and check if the issue persists. To create new profile perform the steps mentioned below:

Click Start
Click Control Panel
Open User Accounts
Click Create a New Account
Type In a name for the new account
Click Next
Click Create Account

Thanks & Regards
Manshu S
#iworkfordell


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#2
July 30, 2013 at 01:10:06
How long after you did the reinstall did the problem start? Are you sure you installed all the drivers?

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#3
July 30, 2013 at 01:57:23
Thank you both (Manshu and DAVEINCAPS) for your quick replies. Much appreciated.

I created a new profile and went in on it. Exactly the same problem exists.

Re drivers - All are installed. In fact I have just re-installed the Intel Chipset drivers but still the same. I should have mentioned on that subject, the problem is the same in Safemode.

I have checked in Device Manager. Nothing is yellow flagged. I cannot see a problem anywhere.

I think the problem started about a week or so after new install. It could not have been there in the beginning. I access right and left click menus too often not to have noticed it.

I have to go out now (babysitting my granddaughter all day) so I will not be back on my computer for at least 12 hours, so please do not think i am ignoring any message you send.

Thanks again

Terry

message edited by terry_sda


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Related Solutions

#4
July 30, 2013 at 07:31:30
Hi Terry,

Please change the theme of the system to classic using the link mentioned below:

http://support.microsoft.com/kb/294309

Let me know if the issue persists with classic theme.

Thanks & Regards
Manshu S
#iworkfordell


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#5
July 30, 2013 at 10:50:40
Yes Manshu the issue still persists. Changing to Classic view made no difference.

Terry


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#6
July 30, 2013 at 15:48:40
✔ Best Answer
Problem resolved.

I could see when I came home tonight that there were no more suggestions as to how to cure my ‘menu’ problem so realising there must be an answer I began to search the net for one. I came across one guy who said that he once had the same problem and he resolved it by noticing that in Device Manger he had multiple entries under ‘Mouse’ so he deleted them all, rebooted, and everything was fine.

When I checked my Device Manager I found I had only one entry under ‘Mouse’ but I had multiple entries under ‘Human Interface Devices so I tried deleting them all. The problem was that I was deleting the mouse and keyboard yet still leaving entries I had no way of deleting. Anyway, after realising the ones I could delete first, I managed to make the final deletion the mouse. Obviously now I had no input so I just shut off the power (not very wise I know but I was desperate to track down the problem). I then put in a PS2 keyboard instead of the Trust USB keyboard, booted up and everything was fine. Problem resolved.

This was when it dawned on me. About 10 days after the clean re-install I had replaced my old USB keyboard (which was getting to look rather grubby) with this Trust one. It must have been then when the trouble started.

Just for the sake of it tonight, I shut down the computer and replaced the PS2 keyboard with the USB one. Here is where something strange happened.

When I first booted up I could use both the mouse and the USB keyboard. I could also access the menus. I thought OK - I have cracked it. Then, after about 30 seconds, I had a balloon come up saying the computer had found new hardware and was installing it. Another balloon said OK it was installed. You have guessed it. I was back to square one again. I could not access the menus.

Needless to say I have ditched the USB keyboard and am using the PS2 one and everything is fine.

I did try the keyboard in all the other ports but it was still the same problem. I have also tried the mouse in all the ports and it works OK. Where the problem is exactly I have no idea. It could be the USB keyboard itself I suppose or compatibility or conflict of resources. Perhaps I shall never know.

Anyway, thank you both Manshu and DAVEINCAPS. I appreciated your efforts. I hope this little bit of info may be of help to someone else in the future.

Terry

message edited by terry_sda


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#7
July 30, 2013 at 23:46:46
Thanks for posting back with the solution. Odd problems like this are sometimes the hardest to figure out.

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#8
August 2, 2013 at 05:34:28
Hi Terry,

I am glad to know that you have fixed the issue. Thank you for letting us know the solution.

Thanks & Regards
Manshu S
#iworkfordell


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