Problem connecting to Internet

September 20, 2009 at 20:20:04
Specs: Windows XP
Problem: Can't acquire network address.

I have a computer I am trying to fix, it won't connect to the internet. It's a Compaq PC, not sure of the exact model. I have spent quite a bit of time trying to figure what the problem is but I have had no luck. Normally I am able to figure out the problem myself or at least search the internet and find a solution. You have the icon on the taskbar that does show acquiring network address and than it just goes to the yield icon. The computer was restored to factory settings because there was so much junk on there. Here are a few specs that I know of:

System: Compaq. WinXP sp2.
ISP: Verizon Fios. (Also tested on known working cable modem at a different location)
Integrated NIC.
Connected directly, NOT wireless.

I have tried to ping and I get a response every time so as far as I know it is not the NIC.

I have checked to make sure all services are running, ex. DHCP Client, DNS Client, etc and they are all turned on. (maybe I am missing something? but I have checked them all even did a complete network off, network on through command prompt, which turns off services than all back on. (I don't remember exact command used)

I have uninstalled and reinstalled the NIC in device manager and also tried to unintall and reinstall Client for Microsoft Networks under properties. Checked to make sure that settings on the TCP/IP were all correct. Obtain IP and DNS automatically.

I read that there's a winsock reset option that I have tried as well, that didn't work.

Have tried ipconfig /release and /renew and I get a response back saying "dhcp server is unreachable".

I also went out and purchased a brand new NIC just to see what would happen. Disabled integrated card, installed new card and still nothing.

I tried to include as much detail as I could. If I left anything out I do apologize, have been working on this for about 2-3 weeks off and on and this is the first time I have ever had to post somewhere to get help with something like this.

I appreciate any help or suggestions I can get with this.

Thank you!

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September 20, 2009 at 20:33:38
I just noticed I posted this in the wrong section. Can this be moved? Should have been in networking I believe.

Sorry. :|

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September 20, 2009 at 23:40:33
Well then repost it on the correct category then post the link of the new post here.

Also have you already ask your ISP about the problem with the connection?

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September 21, 2009 at 04:56:21
Go to Start>Run and type in cmd. At command prompt, type in ipconfig and let us know the info there. Also, how is your network configured? Do you connect to a router, hub, switch, etc to get out on your network??

Silence is golden but duct tape is silver

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September 21, 2009 at 23:12:29
Well just post us the new thread that you have repost if you did repost it.

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October 1, 2009 at 17:15:15

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