Solved printer output

July 27, 2011 at 05:55:20
Specs: Windows XP, 2.4/215
I have exhausted most possibilties with the printer being at fault and now suspect the operating system to be causing the problem, has any one experienced emails not printing and web pages that churn out many pages of HTML script? wondering whether perhaps a windows update is the culprit. any help will be very much appreciated.

computer Dell - operating system windows XP - printer HP all in one 210a


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✔ Best Answer
July 29, 2011 at 07:48:33
""Which email program are you using that this happens with ?""

"The email program is in IE7"

I don't know of any email program that's built into any version of IE, but Windows itself has Outlook Express built into it.

In most cases, you can also access your email via an ISP provided Web Mail program.
If you can do that, have you tried printing email in that ?
.....


""You DO have to select a printer friendly version of a web page sometimes.""
"Not sure how one does this! never required this before problem occurred."

Many web pages have a button top rght labelled Printer Friendly Version or similar.

However, not selecting that would only affect printing some web pages and would not account for...

""Which web pages that churn out many pages of HTML script ?""

"Any web page, all seem to activate the same with varying page amounts"

The only time that has happened to me was long ago with a dot matrix printer that I had set the wrong printer emulation for.
It was connected via a parallel port connection - parallel port connected printers are not Plug-n-Play detectable, so Windows has no way of "knowing" whether the printer emulation you select is correct.



#1
July 27, 2011 at 05:59:18
What have you tried to remedy the problem? Have you reinstalled the software and hardware?

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#2
July 27, 2011 at 21:18:54
The most common cause of a printer (or multi-function printer etc.) not working properly is the user did not follow the installation directions correctly.

E.g. These things are universal...

If the printer is connected via a USB cable, you DO NOT plug the printer's USB cable into the computer until AFTER you have installed the software for it ! You may be prompted to plug that in after some of the software has been installed, then more software is installed.

DO NOT install drivers for the printer when Found New Hardware pops up for the printer BEFORE the software has been installed for the printer !

If you did either of those things, un-install the software for the multifunction device and install it again the proper way !


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#3
July 28, 2011 at 04:18:08
Jennifer Thanks for your interest in this problem, I have installed and reinstalled the printer several times and after checking the computer on another network printer that I know works perfectly, the same out put occurs on that printer, so by elimination the only cause for the problem is the computer operating system. maybe caused by a faulty or interrupted MS update, my suspicions at present revolve around IE7, I could do a total re install but would prefer to use that as a last resort.

Thanks again and also tubesandwires


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Related Solutions

#4
July 28, 2011 at 06:44:12
Which email program are you using that this happens with ?

Which web pages that churn out many pages of HTML script ?
You DO have to select a printer friendly version of a web page sometimes.


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#5
July 29, 2011 at 01:58:37
Hi thanks again,

The email program is in IE7

Any web page, all seem to activate the same with varying page amounts

You DO have to select a printer friendly version of a web page sometimes.
Not sure how one does this! never required this before problem occurred.



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#6
July 29, 2011 at 07:48:33
✔ Best Answer
""Which email program are you using that this happens with ?""

"The email program is in IE7"

I don't know of any email program that's built into any version of IE, but Windows itself has Outlook Express built into it.

In most cases, you can also access your email via an ISP provided Web Mail program.
If you can do that, have you tried printing email in that ?
.....


""You DO have to select a printer friendly version of a web page sometimes.""
"Not sure how one does this! never required this before problem occurred."

Many web pages have a button top rght labelled Printer Friendly Version or similar.

However, not selecting that would only affect printing some web pages and would not account for...

""Which web pages that churn out many pages of HTML script ?""

"Any web page, all seem to activate the same with varying page amounts"

The only time that has happened to me was long ago with a dot matrix printer that I had set the wrong printer emulation for.
It was connected via a parallel port connection - parallel port connected printers are not Plug-n-Play detectable, so Windows has no way of "knowing" whether the printer emulation you select is correct.


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#7
July 29, 2011 at 09:56:28
Hi again,

Thanks for all your help, I think I've cracked it, just installed IE8 and this seems to have rectified the problem.

Whilst in discussion with you I have also been checking around on the web and came across this link which I believe could be relevant for other users to follow with the same problem, searching has brought up quite a few folk with similar problems hope this may help them.

http://support.microsoft.com/kb/973...

Once again thanks for your interest and offerings many regards

Tom


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#8
July 29, 2011 at 12:50:52
Thanks for the Thanks.

It sounds like you have solved your problem !

i used IE 7 only breifly.
Since XP comes with IE 6.x , you could have probably un-installed IE 7 and installed it again as well.

IE 6.x is no longer properly supported by many web pages, and I've heard IE 7 isn't as well supported as IE 8 is. IE 9 probably still has bugs, and IE 8 is pretty much mature, so IE 8 is a good choice.

I was going to suggest running a Repair installation of Windows procedure, which does not delete the personal data and settings you have added to the partition Windows was installed on - that runs Setup again and takes less than an hour to run - but that requires that you have a suitable XP CD and a Product Key that works with that CD, and there are certain things you would have to be made aware of, and running it can't fix all problems.


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