Possible virus killed internet connection and NO DVD driver

January 14, 2012 at 23:01:16
Specs: Windows Vista
Corrupt DVD driver with XP-sp3 and unable to use internet. I get a message suggesting failure Code 39 so cannot seek online-repair since I CANNOT connect to internet. I have broadband cable to unit and it worked one day but not the next. As it stands I cannot use any discs such as Spotmau to repair anything and System Restore does nothing as well. Ideas?
I repeat, this is a 6 yr.old IBM with Intel Pentium 4 and XP with service pack 3. The Security Essentials Firewall CANNOT be turned on.

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January 15, 2012 at 04:33:42
Wrong forum. All virus issues must be posted here: http://www.computing.net/forum/secu...

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January 15, 2012 at 08:13:52
Give me a break, please. I am not seeking a recipe for apple brown betty so please don't make an issue of it. It is a Hardware problem. When I do a scan for viruses it comes out clean so, as logic would have it, there is no smoking gun. I do not care about anything in the C-drive as it can be freshened and the O.S. re-installed. I could back stuff up to a flash drive if need be since, if I plug one in it is recognized on My Computer - - - but the disc drive is not. If this forum thread is in the wrong place, according to the rules, then someone can move it or erase it. I need help and advice - - - not criticism. thank you.

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January 15, 2012 at 08:42:39
It ain't rocket science. If you have a question about infections, post in the Security & Virus forum...if you have a hardware question, post in the Hardware forum...if you have an XP question, post in the XP forum. See how it works? And why did you put Windows Vista for specs instead of listing your actual specs? You obviously know you have some sort of IBM with a P4.

Your system is most likely infected. You need to run your AV/Malware scans from safe mode or from a bootable Rescue CD. You should also run CCleaner-Slim to clear out all the accumulated internet garbage & clean the registry. You can also use it to manage your startup apps. Have you checked to see if anything suspicious is loading at startup?



If your System Restore files are infected, you'll have to disable System Restore (all restore points will be lost), then re-enable it again after you're satisfied the system is clean. Check your Scheduled Tasks to see if the virus made an entry to "resurrect" itself after every reboot. And check the LAN Setting to make sure a Proxy Server hasn't been enabled.

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