Please get me out of bluescreen hell

October 9, 2014 at 08:10:49
Specs: Windows XP
I have the error message:

STOP: 0x0000007b, (0xBACCF524, 0xc0000034, 0x00000000, 0x00000000) on a Windows XP machine (no longer supported)

I finally managed to get into the recovery console and tried the solution posted in another forum as follows:

1.We have found that there is only one patch that requires un-installation to resolve the blue screen issue. KB977165 is the patch in question, the other patches do not seem to cause the blue screen behaviour and do not need to be uninstalled.
2.Inset Boot able Disk
3.Once you are in the Repair Screen..

2nd Option

1. Type this command: CHDIR $NtUninstallKB977165$\spuninst
2. Type this command: BATCH spuninst.txt
3. When complete, type this command: exit


Unfortunately, when I type in "BATCH spuninst.txt" at the second prompt, I get an "access denied" message repeated several times. Any suggestions?

message edited by Inafix


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#1
October 9, 2014 at 09:09:46
There are a stack of possible reasons for this particular blue screen, see here:
http://support2.microsoft.com/kb/32...

You might be better off to consider reloading XP. This should fix it unless it is a hardware error. You can still get the Windows updates up to April 2014 (including service packs).

Always pop back and let us know the outcome - thanks


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#2
October 9, 2014 at 09:58:22
You might try a repair installation - which in effect overwrites the current version . It is NOT run from recovery console... But first if possible safeguard all your personal files etc; copy to external storage - typically dvd and/or if possible an external hard drive too. Verify copies are OK to before doing any repair routine(s).

This chap has an excellent tutorial all about it; scroll down a little...

http://www.michaelstevenstech.com/X...


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#3
October 9, 2014 at 10:15:55
This may sound like a really dumb question (I am not a computer expert) but how do I back my files up from my laptop if I can't get into windows ..... this error message starts during booting.

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Related Solutions

#4
October 9, 2014 at 10:19:55
You can backup using a Live Linux CD (which doesn't affect Windows) you boot with it and access the hard disk then copy your own stuff onto a flash drive. It would also prove whether the hardware is OK.

I usually use Puppy Linux but I have to break off urgently right now. I'll be back but trvlr might drop in before that - I think he favours Ubuntu Linux.

EDIT:
I assume you cannot get into Safe Mode either (tap F8 key while booting up). If you can then try backing up from Windows. Everything will look a bit big on the screen but hopefully a flash drive will still work.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#5
October 9, 2014 at 11:55:17
Thanks Derek - definitely can't get into safe mode - guess I need to download the info and burn to CD then boot with CD? I'll look into how to do this and no doubt be back in the not too distant future!

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#6
October 9, 2014 at 11:58:02
ubuntu.com - download an ISO there. Burn it to a dvd; boot with that dvd.

Then you can access the entire hard drive contents.

Ubuntu will load itself into RAM only; unless you tell it to install properly. It will not touch the hard drive - other than to access contents when you opt to in order to copy files to external storage.

Your question wasn't a dumb one...; but very appropriate to ask...

The only "dumb" question is the one not asked...


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#7
October 9, 2014 at 13:41:15
Thanks for keeping the thread going trvlr. I happen to use Puppy 4.3.1 because it's basic, small and has no install option. Best use what you are familiar with though, especially in terms of getting data off the HD.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#8
October 9, 2014 at 14:06:10
mmm Must look into Puppy as it sounds like it's a little more user friendly for those not familiar with Linux disks... Especially as it doesn't have an install to the hard drive option...

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#9
October 9, 2014 at 14:19:18
Maybe, but Ubuntu is often claimed to be user friendly.

Puppy 4.3.1 is the latest of an old version. If you need to save anything it puts it back onto the CD but for general purposes you can finalize it. Not saving means you have to answer some very simple questions each time you use it but it does mean it can be used on any computer. You can get by if you just accept the defaults it offers. Can sometimes be temperamental about going on line but I generally use it as just a rescue disk.

Always pop back and let us know the outcome - thanks


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#10
October 9, 2014 at 15:58:27
Ubuntu is user-friendly - but not immediately (intuitively) so, nor imediately obvious where to look (on the desktop menu bar) to gain access to the drive (or other storage devices).

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