PC reboots after flashing a short unreadable message

August 3, 2013 at 15:39:30
Specs: Windows XP, Intel Quadcore 2 Gb
PC XP Sp3 system reboots due to bad video driver that came with card. It might boot with just basic VGA driver. How do I boot without loading the bad driver?

See More: PC reboots after flashing a short unreadable message

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#1
August 3, 2013 at 16:00:53
Tap F8 while it's booting. If you can get to Safe Mode you could then try another driver.

Always pop back and let us know the outcome - thanks


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#2
August 3, 2013 at 16:44:38
I have tried tapping F8 to get to Safe Mode but so far have not been successful. I will try again.

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#3
August 3, 2013 at 16:57:45
Start again, remove the video card & plug the monitor into the onboard video connection.

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Related Solutions

#4
August 3, 2013 at 17:45:56
Thanks for the suggestion. I'll try that next.
Tapping F8 gets me to the Safe Mode selection screen, and I disabled automatic restart to see the blue screen message. It begins: "A problem has been detected and windows has been shut down to prevent damage to your computer", followed by suggestions to check for viruses, remove any new hardware, run Chkdsk /f, and then restart.
The stop code is 0x00000007B.
The reason I think the problem was a bad video card is that the screen froze while I was working, and the cursor would not move, and after shutting down and rebooting, the BSOD appeared. I then ran Windows Install disk with Repair selected. The system came up in VGA mode, and when I installed the drivers for the video card, the system froze. I replaced the video card, did another Windows Install with Repair, and installed the drivers for the new video card. The system boots up normally, if slowly. But, the Help & Support service is missing, and at least one program generates a "Windows has encountered and error..." message.

Thanks for your help. I'll try your suggestion.
Bill


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#5
August 3, 2013 at 17:55:10
See this:
http://support.microsoft.com/?kbid=...

I'm not totally convinced that this is a display driver issue. It points more to a problem with the hard disk. A virus is possible.

Run Chkdsk /f from the Run box in Safe Mode for starters.

EDIT: Added a bit more info.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
August 3, 2013 at 18:00:29
Unfortunately, this motherboard does not have an on-board video connection. It's an ASUS P5K-E. I have the User Guide for the board and have searched the diagrams but have not found such a connection.
I have a clone of the operating system disk and another computer to use. Is it possible to make changes to the OS while treating it as just another drive?
Thanks again,
Bill

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#7
August 3, 2013 at 18:05:40
"Is it possible to make changes to the OS while treating it as just another drive?

Many things are "possible" but this idea sounds complicated and risky.
Putting the cloned HD in the faulty computer might be a better option.

See my #5 first.

EDIT: Added a bit more.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#8
August 3, 2013 at 18:11:45
I should have said this more clearly. I can get to the Safe Mode selection screen, but no matter which Safe Mode I select, the same error occurs. The Windows logo screen appears for about 2 seconds and then the BSOD. Hence, I can't run chkdsk /f from Safe Mode.

I can take the disk to another computer and try running chkdsk there.
The day the system froze I made a backup of the system drive using Image For Windows, so I can recreate the bad drive at any time. I am willing to try and complicated or risk thing you think might work.

Thanks,
Bill


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#9
August 3, 2013 at 18:11:59
"Unfortunately, this motherboard does not have an on-board video connection"
Correct.

http://www.newegg.com/Product/Produ...
Onboard Video
Onboard Video Chipset
None

The link Derek has given, shows the other possibles.

Virus is now very high on the list, they can knock out services & much, much more.

Process of elimination now.


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#10
August 3, 2013 at 18:20:59
The system is checked daily by NOD32 for viruses and is behind a firewall and the internet modem from FiOS. The program from Gibson Research checked for any open ports and found none, so I feel the chance of catching a virus is small, especially since the user (my wife) doesn't do much browsing of the net. The fact that the system died in the middle of updating the screen makes it more likely that it was the video card.
I'll run chkdsk as you suggest.
Thanks for all your help.
Bill

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#11
August 3, 2013 at 18:30:41
"so I feel the chance of catching a virus is small"
Yep, you certainly have things well protected.
Thumb/flash/usb drives are a very big source of infections/malware.

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#12
August 3, 2013 at 18:48:55
"I'll run chkdsk as you suggest"
Copy & Paste the contents of the log in your next post please.

Obtaining CHKDSK Results ( log file )
http://www.cpucare.net/OS/XP/Viewin...
How to get to Event Viewer.
In Windows XP there are four ways to get to event viewer.
Start > Control Panel > Administrative Tools > Event Viewer.
Right click > My Computer > Manage > Event Viewer.
Start > Run > Eventvwr.
Start > All Programs > Accessories > Command Prompt, paste > Eventvwr & hit Enter.
Obtaining CHKDSK Results
Once Event Viewer is open, select Application.
The 4th column of information in the right-hand pane is titled Source, click on the word Source at the top of the column to sort by that column.
Scroll through the Source column to find the most recent entry titled Winlogon.
Double-click Winlogon to open the CHKDSK results.
Or,
Go to Start > Run and copy/paste >
cmd /c chkdsk c: |find /v "percent" >> "%userprofile%\desktop\checkhd.txt"
Press OK. A command window will open, and a check of your disk will run. When that finishes, it will create a checkhd.txt log on your desktop. The check disk will take a while to run, so please be patient.


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#13
August 3, 2013 at 19:13:46
Here is the log:
Checking file system on H:
The type of the file system is NTFS.


A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 4855 unused index entries from index $SII of file 0x9.
Cleaning up 4855 unused index entries from index $SDH of file 0x9.
Cleaning up 4855 unused security descriptors.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Windows has made corrections to the file system.

312560608 KB total disk space.
199065772 KB in 154563 files.
52232 KB in 14804 indexes.
0 KB in bad sectors.
358648 KB in use by the system.
65536 KB occupied by the log file.
113083956 KB available on disk.

4096 bytes in each allocation unit.
78140152 total allocation units on disk.
28270989 allocation units available on disk.

Internal Info:
a0 e5 02 00 a1 95 02 00 9b c0 03 00 00 00 00 00 ................
8e 08 00 00 0b 00 00 00 a4 16 00 00 00 00 00 00 ................
a2 4b 9b 0d 00 00 00 00 6e 22 22 52 00 00 00 00 .K......n""R....
44 07 6f 54 00 00 00 00 00 00 00 00 00 00 00 00 D.oT............
00 00 00 00 00 00 00 00 78 80 91 bb 00 00 00 00 ........x.......
e0 4b 3e 9f 00 00 00 00 d0 3c 07 00 c3 5b 02 00 .K>......<...[..
00 00 00 00 00 b0 02 76 2f 00 00 00 d4 39 00 00 .......v/....9..


For more information, see Help and Support Cen


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#14
August 3, 2013 at 19:24:57
Your HD looks Ok, back to Derek's link & work your way through it.

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