pc hangs after connecting to internet!!!

Lg monitor / E700sh
January 27, 2010 at 05:37:52
Specs: Windows XP, 1.21 GB
I am using xp sp3 and processor intel Pentium 4 with 2.66 - 2.67 GHz..

When i connect to internet using dial-up after some while i can't do anything i.e. pc hangs. I have no option instead of pressing restart key provided on CPU cabinet. I have uploaded my Hijcak This log here : http://rapidshare.com/files/3418723...

If there is any problem of hardware or software like if there is virus, spyware, or anything let me know about it and how can i resolve my problem. If this is because of overheating let me know i have checked my cpu temprature = 61 degree centigrate and system tempreature = 44 degree centigrate.

When i have open device manager there was error code of 28 on PCI modem i didn't understand what i have to do so please give suitable answer

Thanks For Kind Help


See More: pc hangs after connecting to internet!!!

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#1
January 27, 2010 at 05:51:30
Most Virus and Spyware scans are likely to work better in Windows Safe-Mode.

http://support.microsoft.com/defaul...
Explanation of Error Codes Generated by Device Manager


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#2
January 29, 2010 at 10:43:08
Got a lot of crap there.

Start by eliminating this stuff from you browser. (Use your HiJack this log to do so.)

R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - E:\Internet Download Manager\IDMIECC.dll

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~2\Office14\URLREDIR.DLL

O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O4 - HKLM\..\Run: [avast5] E:\Avast5\avastUI.exe /nogui
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "E:\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [IDMan] E:\Internet Download Manager\IDMan.exe /onboot
O8 - Extra context menu item: Download all links with IDM - E:\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download FLV video content with IDM - E:\Internet Download Manager\IEGetVL.htm
O8 - Extra context menu item: Download with IDM - E:\Internet Download Manager\IEExt.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~2\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?lin...
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?lin...
O16 - DPF: {2EDF75C0-5ABD-49f9-BAB6-220476A32034} (System Requirements Lab) - http://intel-drv-cdn.systemrequirem...
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/res...
O17 - HKLM\System\CCS\Services\Tcpip\..\{2892019E-5ABD-4232-A9F7-2A24A58D7247}: NameServer = 203.187.192.12 203.187.192.15
O17 - HKLM\System\CS1\Services\Tcpip\..\{2892019E-5ABD-4232-A9F7-2A24A58D7247}: NameServer = 203.187.192.12 203.187.192.15
O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O20 - AppInit_DLLs:
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: avast! Antivirus - ALWIL Software - E:\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - E:\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - ALWIL Software - E:\Avast5\AvastSvc.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: MBAMService - Malwarebytes Corporation - E:\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - c:\PROGRA~1\mcafee\SITEAD~1\mcsacore.exe
O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: ServiceLayer - Nokia - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

We were the unwilling, led by the unqualified, to do the unnecessary, for the ungrateful.

VietNam War Poster


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#3
January 31, 2010 at 04:37:05
Will you please write in detail your response no 2. I didn't understood what to do so. Step by step elaborate your response.

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Related Solutions

#4
January 31, 2010 at 06:25:28
Run Hijack this. Use the option to scan and save a log file.

Put check marks in the boxes next to the above. Tell the program to fix programs.

Restart your browser.

We were the unwilling, led by the unqualified, to do the unnecessary, for the ungrateful.

VietNam War Poster


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#5
January 31, 2010 at 22:57:51
With a dial up you should run your browser 'clean'. Turn off most browser add ons(leave only Java and virus/malware related add ons). Clean out browser history, cookies, and saved files/pages, etc. Update and run Virus/malware software (make sure there is only one such program running on your system).
As an option see if Mozilla Firefox works better for you than Internet Explorer.

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#6
February 2, 2010 at 10:26:27
"When i have open device manager there was error code of 28 on PCI modem i didn't understand what i have to do ..."

"Code 28
The drivers for this device are not installed. (Code 28)"
etc.
http://support.microsoft.com/kb/310123

OR - you can get that message FALSELY, intermittantly, if you have a modem card in a mboard slot on a desktop computer and it has a poor connection in it's slot.
Your dial-up modem would definately not work correctly while Windows is showing that error for it in Device Manager.

You haven't said whether you have a desktop or a laptop computer.
If you have a desktop computer, and you have a dial-up modem card in a mboard slot .....

Unplug the case/power supply, or switch off the AC power to it otherwise.
Open up the case by removing the left panel as seen when you're looking at the front of the case.

The dial-up modem card is the one the telephone cable plugs into. Unplug the telephone cable.
Remove the screw that holds down the card at it's end bracket. Remove the card from it's slot.
Wipe off the contacts on the bottom of the card with a tissue or a clean cloth. Don't touch the contacts with your fingers after that.
Install the card, but DO NOT install it in the last PCI slot closest to the center of the mboard - that slot is forced to share it's IRQ with the video, and only a PCI video card is likely to work properly all the time in that last slot.
Make sure the card is all the way down in it's slot.
Fasten the screw that holds down the card at it's end bracket.
Plug the telephone cable into the card.
.....

While you're in there, if the cpu fan/heatsink has mung (dust, lint, etc.) on it, clean it off, but DO NOT use a vaccuum cleaner to do that (they produce a tremendous amount of static electricity when running, and anything connected to them can discharge that to your components) - use canned air, or an air nozzle if you have access to an air compressor, or an artist's brush that can be used in small spaces, etc. It may be difficult to clean the top of the heatsink under the cpu fan - the most likely place to have mung on it - and the bottom side of the cpu fan blades unless you remove the fan. If you have a case fan, clean that too if it needs it.

Also check for mung on the video card fan and heatsink if it has that, and the power supply's openings / fan.
.......

Restore AC power to the computer.
Boot the computer.

Look in Device Manager.
If the problem was the card had a poor connection before, there should be no error for the dial-up modem.
............

"When i connect to internet using dial-up after some while i can't do anything i.e. pc hangs"

Did you try pressing the Alt-Ctrl-Del keys at the same time to pop up Task Manager ?
If that works, sometimes it's only IE that isn't responding.
Click on the Processes tab in Task Manager if it doesn't already go there, highlight iexplore.exe, click on End Process.
Start up IE again.
.....

Which version of IE are you using? XP comes with IE 6.x by default. It can be updated to IE 6 SP2, or it may be auto updated by XP's Autoupdate to that, but I've found you sometimes have problems with IE 6 you don't have with IE 7 and IE 8.
........


I disagree with some of the things seawatch1 is suggesting.

E.g.
(remove)
"O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

That's a standard Microsoft program - XP, maybe 2000.
It doesn't cause problems; it doesn't use much computer resources.
(If you disable it from running in the msconfig - Startup list, it will re-appear as enabled eventually - no point in trying to disable it there.)
It can be disabled, but I've never had to do that on any computer I've trouble shooted.

(remove the line for)
Office Genuine Advantage Validation Tool
Windows Genuine Advantage Validation Tool

They don't cause problems, as far as I've seen on many computers; they don't use much computer resources.

Using the features in HighJack This! to remove entries is NOT something an amatuer or a newbie should mess with.

You can disable may things that don't need to be running, without risking making mistakes removing lines using the features in HighJack This!, and you can enable them at any time again if disabling a line causes problems.

Using msconfig to disable Startup programs from running will disable many of the things seawatch1 lists , without any risk.

See Response 9 in this:
http://www.computing.net/answers/ha...

starting at

" most people have a lot of programs that have been added by software installations that load when Windows first loads as Startup programs that they DO NOT need to have running..."

Note - ctfmon.exe - it's harmless, doesn't use much resources. If you disable it from running in the msconfig - Startup list, it will re-appear as enabled eventually - no point in trying to disable it there.

.......

Things I do see of concern in seawatch1's lines in Response 2......

- you have McAfee, Malwarebytes, and Avast! anti-malware programs installed. At least two of them have resident modules, if not all three.
Many anti-malware programs have at least one "resident" module (some have more than one, e.g. Norton/Symantec products) - a part of the software that runs all the time the computer is running - that scans the computer in the background automatically, at random times.
It is recommended that you DO NOT have two or more such programs that have resident modules that do that installed in Windows at the same time, because in many cases the resident modules clash with each other and cause problems. If you do have two or more such programs installedat the same time, then you should at least DISABLE the resident modules from running in all but one of the programs. You can still run full scans, no problem, or switch which one has it's resident module(s) enabled.
E.g. McAfee, AVG free and paid versions, Norton/Symantec products, Avast! free and paid versions, SpyBot free and paid versions, the Malwarebytes paid version, AdAware paid version all have resident modules. Microsoft's Windows Defender has a resident module but I've never seen it cause any problems regarding clashing with other anti-malware programs.
AdAware free version, Malwarebytes free version, some others, do not have a resident module. They don't cause clash problems, as far as I've seen.
If you have the paid version of Malwarebytes, an alternative is to un-install it and get the free version. The only difference is it doesn't have a resident module, it's only running when you choose to run it, and you have to choose to Update it before you run a scan whenever you run it.

"BitDefender Online Scanner"
Online anti-malware scanners generally do not clash with other anti-malware software's resident modules.

(remove lines)
"O23 - Service: avast! Antivirus - ALWIL Software - E:\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - E:\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - ALWIL Software - E:\Avast5\AvastSvc.exe"

If you want Avast! to be the one that has it's resident module(s) enabled, you don't stop those from running by removing the lines. You can disable those from running in the program's settings at any time, if you want to.


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#7
February 2, 2010 at 11:54:42
The dial-up internet connection's reliability depends directly on how good the telephone line connection is - you can have all sorts of problems on the internet if you're having problems with that.

Pick up a phone that's on the same telephone line when you're having problems with the internet. If you hear any staticy or clicking or popping or other sounds that shouldn't be heard, your phone line connection is picking up interference - the worse that is, the more likely you'll have problems with the internet connection.
However, sometimes the noise is beyond the range of human hearing, but it's still there.

NOTE that if your phone line has DSL or ADSL capability - someone is paying for a DSL or ADSL high speed connection - you must use a DSL or ADSL filter inline between the wall connection and all devices connected to the same phone line other than a DSL or ADSL modem (or combo router/modem) - otherwise the DSL or ADSL may make noise, apparent when you pick up the phone.

Sometimes in that case, re-booting the computer forces the dial-up modem to establish a better connection again.

The cheap flat cables people use to connect the dial-up or DSL or ADSL modem to the computer are not shielded, they act like an antenna, and they pick up electric and electronic interference from their surroundings.
Keep them as far as you can from e.g. unsheilded speakers (speakers that are for use with computers are sheilded - others usually are not), motors, AC power cords, monitors, flourescent lights, open computer cases, etc., not just where the computer is, but everywhere in your residence that you can access that connects to the same phone line.
They should be as short as possible between the device and the wall jack you connect them too.
If it's a lot longer than 6 feet / 2 meters or so, it's a good idea to connect a standard twisted pair telephone line (the same as in the walls of the residence that connect to the wall jacks, usually) to the wires behind the nearest wall jack (you usually only need to connect 2 wires - make sure the wires you connect to are twisted around each other - they're often the same color, one just the one colr, the other one with white or black on it as well) and run that to a standard telephone line inline connection box that has the standard telephone jack, and use a short flat cable with standard plugs on the ends to connect to the modem.

You could also try using a different flat phone cable.

If you try any or all of those suggestions, and you pick up a phone that's on the same telephone line when you're having problems with the internet, and you STILL hear any staticy or clicking or popping or other sounds that shouldn't be heard (I often have that problem), then the problem is probably in the phone line between your residence and the nearest telephone exchange. You could try contacting whoever you pay for your ISP package, or whoever owns the phone line (usually the local telephone company), to see if they can attempt to fix the problem - e.g. connections to overheard telephone wires near your residence - but sometimes nothing can be done about that.
..........

NOTE that I have an ADSL connection that often develops a poor connection or no connection because of noise problems on the phone line between my residence and the nearest telephone exchange.
Sometimes that causes pages on the internet to take a LONG time to fully load, and IE seems frozen while doing that, or IE will do nothing at all. Usually if I wait long enough, IE will work again. A clue is, if you do something such as click on the Address url to highlight it, if that doesn't work right away, it might eventually if you wait a bit, then if it does highlight, you can press Alt-Ctrl-Del and it will work once that's unfrozen in IE.
In either case, I can press Alt-Ctrl-Del to pop up Task Manager, and select iexplore.exe in the processes list, and Close it - it's only IE that has frozen, but it can freeze everything for a short time.

In theory, the same could happen if your dial-up connection becomes poor.


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#8
February 2, 2010 at 22:00:38
Also try updating the drivers for your dial-up modem.

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#9
February 3, 2010 at 19:32:53
Yeah my problem solved. I just guess and solved it. Avast antivirus 5 makes my pc hangs. As i connect to internet Avast 5 starts it's update process called "avast.setup" completes and after a while my pc hangs.

Thanks to all for giving me favourable reply.

My new HijackThis logis as below still if there any stuff then let me know : http://rapidshare.com/files/3456105...

Thanks Again
Mayank


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#10
February 4, 2010 at 07:10:01
Mayank Kothari

We're glad to hear you may have found the solution.
If you have any further problems let us know.
All sorts of things can cause hangs/freezes.
........

farhaj

It would be better if you were to start your own Topic, then it would be at or near the top of the list in a forum, and more people would be likely to answer.

E.g. click on the New Topic button at the top of this Topic to add your personal Topic to the XP forum.

Please supply as much detail as you can, including.....

Tell us the make and model of your brand name system, or if you have a generic desktop system, the make and model of the mboard.
The specific model of a brand name system is shown on a label on the outside of the case somewhere, or it can often be determined by going to the brand name's web site.
The model, sometimes the make, of a mboard in a generic desktop system is usually printed on the mboard's surface in obvious larger characters, often between the slots.

The model is often also displayed on a logo (graphical) screen early in the boot, but it's often not as specific as the specific model number.

For Dell computers, they have a Service Tag number - the specific model can be determined by using that on their site, or can often be determined there automatically by you downloading some software. The Service Tag number should be on a label on the outside of the case, probably on the bottom on a laptop, on the back on a desktop, and is often also shown in the bios Setup.

If you have a DSL or ADSL high speed connection, see Response 7 here.


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