Outlook Express (XP) drops connection

Hewlett-packard Compaq presario cq60-420...
October 27, 2009 at 06:39:36
Specs: Windows XP
Everytime I receive or send emails my connection automatically drops and I am constantly re-connecting.

I'm on dial-up.

See More: Outlook Express (XP) drops connection

Report •

October 27, 2009 at 07:42:08
Uncheck the box to disconnect after sending/receiving email.


Report •

October 27, 2009 at 07:57:35
Thanks, Jennifer - but that box is NOT checked - ( I'm no geek, but could have figured that one out- ha ha) like I said if I receive messages it automatically drops - if I send - it then automatically drops - if it says there are no new messages -then it automatically drops.

Report •

October 27, 2009 at 12:24:48
Try this: Turn that box on > reboot into safe and mode turn it off > reboot normal.

Report •

Related Solutions

October 29, 2009 at 05:27:35
Thank you - tried what you said, but im safe mode, no internet connection shows and it won't let me add one. (The dial-up screen shows none and the screen with the checked box is behind it and won't let me un-check it).
It tells me some of mt programs are not available in safe mode and that must be one of them!

Report •

November 11, 2009 at 09:48:11
Outlook Drops Internet Connection

My Outlook 2007 would too but I FIXED IT. Yours may vary but the idea is that I had to set up some exceptions.here is how I had to do it.

I have a D-Link DIR-628. I opened a browser and logged into it by going to in the url.

In the advanced tab, virtual servers section, I created 2 virtual servers; 1 for POP3 and 1 for SMTP. these are my incoming and outgoing mail servers.

For each of these, I had to indicate the IP address on my computer as well as the port numbers listed in Outlook for each. To find these go to Tools>Account Settings. Double-click your account and click on 'more settings'. Click on the 'advanced' tab and you should see the ports listed.

Since doing this, it has not dropped yet.

Good Luck!


Report •

November 11, 2009 at 10:44:27
Drakenator guess you missed reading this in the OP's post
"I'm on dial-up"

There is no router

you can call the telephone company and ask them to do a line test. You may need to replace your modem.

Report •

November 11, 2009 at 13:39:36
Thanks Wanderer, - Drakenator had me going HUH? (but I do appreciate his/her time!

The phone company can tell if my modem is bad?

Report •

November 11, 2009 at 14:28:30
they can tell you if the phone line has issues up to the point it enters your house. Inside wiring is your responsibility in most places.

Make sure there isn't any green on the phone jack copper tabs. Can be cleaned with a Qtip.

If you go to Modems in control panel and then into the modem you have listed there should be a diagnostic button which will then go out and talk to the modem. If you get back a bunch of stuff its OK.

There also used to be modem test sites. google for them. They give you a number to call to test your modem.

It's been awhile since I was on dialup.

Report •

Ask Question