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Outlook Express compact e-mails popup

October 5, 2010 at 21:24:00
Specs: Windows XP Pro, Pentium 4 / 2.66 ghz
I have a Dell Vostro with Win XP, Office 2007. I rarely use Office Outlook and I've never used Outlook Express. I've had the computer for a year and a half. I use Gmail for e-mail, but not through Outlook, except when I click on a "contact us" link on a web site, in which case Outlook opens as my default e-mail editor.

A week or so ago I started getting this popup at startup that tells me Outlook Express can compact e-mails to conserve space or whatever. I click Cancel and it leaves me alone until next startup. I opened Outlook Express and there was only one item in the inbox, some kind of welcome e-mail from MS from September. I didn't open it. That is the entire contents of the inbox.

I searched the archives here and followed this advice:
1)Go to run>msconfig>startup and look for Outlook Express items. There was nothing relating to Outlook Express.
2)Go to Add/Remove Progams-Windows components. I unchecked the box for Outlook Express, ran the add/remove, restarted computer...and there was the popup message again.

I looked in "All Programs" and it's no longer shown there. In Program Files in the C drive there's a folder for Outlook Express with a Setup file and some .dll files. Do these need to be deleted? Is it safe to do so? Is there some other step I've missed?

Thanks for any advice.

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October 6, 2010 at 01:38:43

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October 8, 2010 at 15:54:57
JohnW, I wanted to say thank you for that information. I went to the link you provided and followed the instructions for the manual reset. It worked perfectly.

If anyone else has a problem with Outlook Express and the relentless "compact e-mails" popup message at startup, here are the basic steps from the link:

To reset it manually:

1. Close Outlook Express and all message windows.
2. Click Start, click Run and type without quotes "regedit".
3. Navigate to this key

HKEY_CURRENT_USER\Identities\{GUID}\Software\Microsoft\Outlook Express\5.0

where GUID is the long number used for your Identity.

4. In the right-hand pane, double-click "Compact Check Count", then change the value to zero. [Note from me: I chose the "decimal" value option when resetting the value in the "compact check count" dialog box.]

I restarted the computer after editing the registry and it was great not to see that message about compacting stuff.

Thanks again. As always, great advice from the forum.

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October 9, 2010 at 02:26:01
Nice work bibico, thanks for letting us know.

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November 4, 2010 at 14:11:46
I thought I'd follow up on this again, in case anyone reads this thread and finds that Outlook Express later wants to compact files after you edit the registry.

Today, about a month after having successfully disabled the popups as described above, I once again got the popup on startup. I repeated the steps outlined above and it cured the situation, at least temporarily. (The value in the Compact Check Count was once again 101, though I'd reset it to zero when I edited it last month.) I don't know why Outlook Express is so relentless, seemingly resurrecting itself from the dead.

At any rate, until MS comes up with an update that cures the problem, the procedure described above works each time you do just might have to do it every now and least on my computer it doesn't seem to be a permanent fix. Maybe some astute forum reader will have a suggestion for making the edit last longer.

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