Solved outlook 6 and firefox taking forever to open in XP

March 15, 2013 at 10:18:07
Specs: Windows XP
Only in the morning, is gotten worse gradually, and taking up to 2 hours to finally get firefox to load the yahoo home page. Outlook express6 also won't retreive mail for the longest time. Then, when it finally loads its fine for the day. I have run antimalware, security essentials scans. Nothing helps. I have tried to go into startup utility and uncheck what seem to be unnecessary programs. Can somebody help?

See More: outlook 6 and firefox taking forever to open in XP

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✔ Best Answer
March 20, 2013 at 17:09:59
The date/time set on the computer, but I don't think that is the cause.

The root certificates issue was a symptom, not the cause. I thought windows may have been waiting on that service to complete before allowing communication.

Do not do anything to the root certificates.

With this information, I think this is most likely an issue with the connection or router.

You mentioned earlier on that everything is left on all the time because it gets cold in the shop.

There are multiple things that can be the cause:

* The equipment gets too cold overnight. This is a guess since I don't know how cold it gets. When you start the web browser / email client, is the shop warmed up?

* The equipment needs to be rebooted. This is less likely to be the cause, since the problem disappears after 2 hours.

* If you connect via wireless, there may be a temporary source of interference. Check the local surroundings and see if there is anything running during the time of the interference.



#1
March 15, 2013 at 11:25:57
You didn't list any system specs so we have no idea if you're asking about a laptop or a desktop, which CPU it has, how much RAM, etc. Do you have SP3 installed? Did you check the CPU temp? It could be overheating & throttling. Have you ever managed your startup apps? You may have a bunch of crap loading that's bogging down your system. Do you ever run a cleaner such as CCleaner-Slim? Did you try booting into Safe Mode w/Networking & then see how long it takes your Yahoo homepage to load?


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#2
March 15, 2013 at 15:47:48
And stop double posting. You won't get an answer any faster and you risk all your posts being deleted.

Give us the information riider asked for.

Skip
Audares Juvo


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#3
March 18, 2013 at 08:25:48
I apologize, I tried to respond with all the info but must have entered it in the answer question window. I was not trying to repost.
And do not wish to waste anyones time. I had to go out of town temporarily.
Again, it is a desktop PC, Intel core 2 duo CPU, 3,25 of Ram installed, yes Service pack 3 installed, XP 2002. I started in safe mode with networking, didnt help. I tried to run ccleaner, and that didn't help. Yes, I tried to disable unnecessary startup items in start up menu.
I asked if you could recommend a free temp monitoring software. Do not know what else to do. Is there an advanced option, knowing what specific files to fix in ccleaner, within the registry? Got any other options for me people? Why would it only be slow early in morning? Finally got online today, had to download a driver, and it was doing a whole 20 kb /second!

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Related Solutions

#4
March 19, 2013 at 12:40:08
If a person dosen't immediately display advanced computer knowledge, or post perfectly the first time, or take too long, And dosen't get a response at all? A guy would think you would be driven to help people who dont know everything!
I answered all the questions, provided the info about my computer, what I tried, and now get nothing...

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#5
March 19, 2013 at 15:00:00
CPUID is a good piece of monitoring software - http://www.cpuid.com/

When it's running really slow in the morning, is there constant hard drive activity?

You might want to lighten up on the attitude a little. We are all just computer users like you, none of us get paid to do this, we do it because we like to help others. No one has given you a low rating, you have an unusual situation and the slow response is probably because we don't have an answer for you.


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#6
March 19, 2013 at 16:26:00
Well, thats great! Appreciate your response. Truly. Anything I can hear from you will help. It just felt like I got put on ice there.. sorry.. This explains things better. How can I tell if there is constant activity? Light on the front of the case blinkin fast? This morning just to check, while it was sluggish getting online, I fired up graphics software, photoshop, etc. opening up the largest files I have, importing huge stuff. Just as blazin fast as any other time.. So in the morning while Im havin trouble, processor, hard drive are running fine I guess, or other things would be slow too, wouldnt ya think? Any troubles or slowness are strictly just the firefox and email loading. I will post again in the morning. I was told to disable firewall and AV, and see if there is any difference. Thanks Pal

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#7
March 19, 2013 at 22:54:53
Yes there will be a couple of lights on the front of your computer, one will be the power light and the other one should be your hard drive light. When it lights up, it means there is hard drive activity. Does this come on a lot when the computer is running slow.

Are you saying that other software runs fine, it's just email and Internet running slow?what type of Internet connection are you using, IE, cable, DSL, dial-up, etc?

Do you shut your computer off at night and start it up in the morning? If so, try leaving it on tonight, then check your mail in the morning at the regular time. This will determine if it has something to do with starting up, loading programs, etc.


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#8
March 20, 2013 at 09:15:46
The light on the front is flashing quite slow about once a second,while its running slow now trying to get online. I disabled windows firewall through control panel, then went into start utility and stopped security essentials av from starting. Then restartedd. didnt help at all. imsending his from my phone. usually am in by 8:00, and takes 2hours. . i was late getting in, so it clearly is two hours from whenever i get here.. i always let it run. i just log off,because it gets real cold in my shop.

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#9
March 20, 2013 at 09:22:18
I have never seen an issue like this affect two programs exclusively

Does internet explorer suffer from this delay?

Go to Event viewer (Control Panel, Administrative tools) and check the Application and System logs.

Check to see if there are any errors in the list. Look at the time/date to make sure that they are when you are having the problem.


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#10
March 20, 2013 at 09:22:53
Yes. all other programs are fine. cable connection at 5mb/second
ran speed test. i will try to shut everything down at night one to see if that makes any difference. So far nothin is helping at all. but all other functions seem to be fine.** I just got online right now finally,. When firefox finally loads, bang, the email is up right then, too. I tried to go on with explorer, but no luck. Actually, I had trouble with a redirecting bug on explorer and another issue, so have been using firefox for quite a long time now.

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#11
March 20, 2013 at 09:44:37
In the event viewer, under system error record. I just right clicked to properties, and it shows right at the time I was trying to get online today. Log name is C:\WINDOWS\system32\config\SysEvent.Evt. Right at 10:46am
And then application error record, is an entry at the same time today C:\WINDOWS\system32\config\AppEvent.Evt

Thanks guys!


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#12
March 20, 2013 at 10:31:44
I should have given better instructions. Event viewer can be quite cryptic at times.

Instead of right clicking on Application and System, you should double left click them. It should take you to a list of events.

You should see a screen filled with "Information", "Warning" and "Error" types.

Next to that should be the date and time.

Are there any "Error" types with the right date/time of the issue? If there are double click on it and it will show you more information about it.


EDIT: Here is a screenshot of what you should see and the type of event you are looking for.
http://img842.imageshack.us/img842/...

Ignore the error source and time/date in the screenshot. You are looking for any kind of error on the time/date of the slowdown


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#13
March 20, 2013 at 11:26:23
OK, double-clicking on the error line inside application gets this line
Failed auto update retrieval of third-party root list cab from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error:
Also in description window is blue highlighted url like this:
http://go.microsoft.com/fwlink/even...
-This happened at 10:27 AM during slowdown time today.

-Another identical one happened at 10:26AM
Maybe this happened when I disabled security essentials, or firewall?
After double-clicking on the error line in the event viewer, inside the event properties, there is a description window with a highlighted blue url like this

http://go.microsoft.com/fwlink/even...
Is this what you are after?
This was in System at 10:48AM, time of the slowdown this AM


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#14
March 20, 2013 at 12:07:32
It is a long shot, but this may be the cause of your issues.

The error is related to the root certificates update. This allows your computer to identify if a secure site is genuine (Banking, shopping...etc).

It is stating that it timed out connecting to the windows update server to get an updated list of certificates.

kb317541 Describes something very similar to the error you encountered. Try following the resolution and see if it fixes the problem.


I am not 100% sure if it will fix your problem though. I have never known something this small to hold up a computer for two hours while it times out.

EDIT : Can you paste the whole error message (with error:). There appears to be quite a few articles related to this error. Can you also paste the event ID.
Unfortunately nothing I have seen so far shows your symptoms.


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#15
March 20, 2013 at 12:27:48
I went to this KB link, and it is redirecting me to XP section to find it myself. Should I resubmit this number? kb317541
I think this is the whole error message.
thanks

Event Type: Error
Event Source: crypt32
Event Category: None
Event ID: 3
Date: 3/20/2013
Time: 10:27:19 AM
User: N/A
Computer: DANNY-7B4C23870
Description:
Failed auto update retrieval of third-party root list cab from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The specified server cannot perform the requested operation.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/even...


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#16
March 20, 2013 at 12:33:46
It says this after following the link. Should I do the resolution, anyway?
I didn't see any directions to follow in the xp solution center.

This article applies to a different version of Windows than the one you are using. Content in this article may not be relevant to you. Visit the Windows XP Solution Center


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#17
March 20, 2013 at 12:42:17
No, my original link was for event ID 8, yours is event ID 3.

The specified server cannot perform the requested operation. - It can connect to the server, but the server is not giving your computer the updated file.

Try going to

http://www.download.windowsupdate.c...

and see if it will let you download it yourself. If you can then at least your computer is capable of communicating with the server.

Since you mentioned that your firewall is off, try checking if your date/time is correct. Try accessing windows update.

If your date/time are wrong, the server will not authorize it.
If you cannot access windows update or the download link above then something is interfering with your connection to the server.


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#18
March 20, 2013 at 12:43:15
it talks about continuing with windows component wizard, and then an article to see when the sql stops. Gets over my head right there man.
Should I go into add/remove programs, etc. and try to see if the wizard causes the SQL to stop?

I guess Im getting in over my head with this so far, so I'll wait to hear form you before I do anything else, OK?


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#19
March 20, 2013 at 13:05:15
Try checking the following before removing it via the windows component wizard.

* That your time/date are correct
* That you can download http://www.download.windowsupdate.c... - If you can download this, it means you can communicate with the server.

If you can download the file, and the time/date are correct then download and install Update for Root Certificates For Windows XP [December 2012] (KB931125) (Latest I can find). And see if that fixes your issue.


If this does not fix your problem, then we are running out of options.

Removing the root certificates update is one possible solution, but will make your computer more vulnerable to spoof websites. (And I am not 100% sure that it is the cause).

Removing root update certificates


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#20
March 20, 2013 at 13:29:54
Sorry, i cannot find any error messages with an event ID 8.

The windows update link there was an authroots.tl.cab winzip file. It let me download it. My automatic updates are set for every night. This morning I had a message that it updated and had to restart. Dosen't this mean it is communicating fine with server? I turned back on the firewall after this morning.


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#21
March 20, 2013 at 13:37:22
Ok, so your computer can communicate with the server, and this is looking less like the issue.

Just re-reading some of your posts, when you say that firefox/outlook take a long time to load

* Does the program appear, then just wait doing nothing for two hours

or

* Does nothing appear, then after two hours the program appears and loads fine


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#22
March 20, 2013 at 15:29:29
Well, the program appears, you know the main browser window, firefox, lower left says communicating with or, waiting for .yahoo.com, waiting for 1.yimg.com. their image link, etc. After several tries then very slowly blocks of lettering start to appear, just a bit at a time, then the scrolling photo links that go by horizontally, but takes a long time before hovering the cursor over the thumbnails produces a picture up in the main feature window. It seems to help to go out and back in to firefox many times. Like I said one morning, I had to download a driver file, and did it just as soon as I could get online, and could see in the download window, the speed was like 20 kb/ sec.
When you say time/date correct. Do you mean the time/date my computer shows now? or time/date of the file download of authroots tl.cab, windowsupdate file? Is there a difference between installing the update of roots certificates, or removing roots certificates?

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#23
March 20, 2013 at 17:09:59
✔ Best Answer
The date/time set on the computer, but I don't think that is the cause.

The root certificates issue was a symptom, not the cause. I thought windows may have been waiting on that service to complete before allowing communication.

Do not do anything to the root certificates.

With this information, I think this is most likely an issue with the connection or router.

You mentioned earlier on that everything is left on all the time because it gets cold in the shop.

There are multiple things that can be the cause:

* The equipment gets too cold overnight. This is a guess since I don't know how cold it gets. When you start the web browser / email client, is the shop warmed up?

* The equipment needs to be rebooted. This is less likely to be the cause, since the problem disappears after 2 hours.

* If you connect via wireless, there may be a temporary source of interference. Check the local surroundings and see if there is anything running during the time of the interference.


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#24
March 21, 2013 at 08:54:12
good morning! And here I am after finally getting on line this morning. I shut down computer last night to see if there was any difference. Hard drive making a little noise. Seemed like it took longer to start after being off all night. I had heard it is better to let it run than shut off when it is cold. It really usually dosen't get much colder than 40 -50 degrees in here. And for about 1/2 hr,. there is a sizable space heater right near the computer warming it up before I log on. There's no wireless stuff here.
I have to confess, yesterday I went ahead and downloaded the certiificate update file and ran it. But didn't do the part where you remove anything. Thats what counts right? I'm still good as long as I didn't do anything else? Either way, didn't make any difference. just still even tougher getting things crankin here.

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#25
March 21, 2013 at 12:02:54
Thomasad,
Hey man did I lose ya? Or anybody out there. I dida system temp check through bios and came up with CPU-38degreesC, NB- 46 degreeeC, system temp-37 degreesC, CPU Fan speed 972, NB-0, System Fan-0

Anybody else got an idea for me.. All this effort, and havent gotten anywhere!
I think it just simply timed out trying to get a certificate update because it couldnt get on line either during the slow period from 8-10AM

Thanks Thomasad! You sure gave it a lot of effort and I really appreciate you, buddy!


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#26
March 21, 2013 at 20:03:55
Danny, did this just start recently or over a period of time or always been this way? It looks like Thomas has covered just about everything, if it used to run better, you might try a restore from a point before it slowed down.

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#27
March 21, 2013 at 20:46:44
Have you tried resetting the router? And is the router stored with the computer or somewhere it can get too hot/cold?

As for leaving your computer on all the time it should not make too much of a difference to turning it off at night at those temperatures. The main difference when you turn off at night will be the power bills!

Thanks for the appreciation! It is just a shame that we have not found the exact cause of the issue.


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#28
March 21, 2013 at 21:16:54
Rebooting the router is a good idea. I would also look into the type of Internet connection and Danny's location. If you have a cable connection, you are sharing bandwidth with everyone else who is in your vicinity. Granted, this usually isn't a problem but if you're in a rural area, and your cable company isn't staying on top of technology, it's possible that bandwidth sharing could play into this. You might give your service provider a call and have make them aware of the problem.
I am totally grasping at straws at this point but I wouldn't rule anything out.

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#29
March 22, 2013 at 05:53:17
Well,, I guess its been progressively getting worse for maybe 3 months. Rebooting//resetting the router just means pulling the power cord for a couple minutes, right? Bandwidth sharing wouldnt only affect it during early morning hours would it?Wouldnt it show symptoms at another time? This morning I'll make sure the thing is completely warmed up before even trying to log on. Yes the router is on top of the shelf with the computer and could get too cold there. If I system restore, wont I lose any graphics files that I created since then and favorites, etc? What is the best way to do that where I can protect info on my computer. I realize people have different methods of backup, and I havent done that except I save current files periodically on an external hard drive and take home. I guess Im kind of a dummy with the whole backup theories....

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#30
March 22, 2013 at 08:14:07
OK fellas, it looks like we have seen a variable here! I came in this morning, put my space heater right up near the computer, and then went to run some errands. When I came back and logged on, it came instantly online, and email loading, showing none of the signs of slowness here today! Could it really be all about the temperature? Due just to the age of the computer, about 6 years now, things are beginning to get sensitive to temperature, etc.?
What do you guys think? Again, whats involved in resetting router? I see there is a tiny little inset button on the front of it labeled reset, where you gotta take a pencil tip or something to reset it. Its a linksys ethernet/cable/dsl router.

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#31
March 22, 2013 at 09:31:49
Simply turn off the power to the router for 5 minutes. That will guarantee a complete restart.

Do not push that button at the back.
That will perform a factory restore (forgets all your ISP details).

As for the internet working when you placed the heater next to it..that is unusual.

Most older computers suffer from overheating when they get older. Try testing this out a few more times. If it works, problem solved.

Other than that, if the problem arises again you may have to take this issue up with your ISP. Ask them to run some tests during the time that the internet is running slowly, and they will (hopefully) be able to pinpoint the source of the problem.


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#32
March 26, 2013 at 06:43:50
ThomasAd, THX,

Update just to let you guys know. My problem was absolutely the router. When I unplugged and bypassed the router, all internet and email loaded instantly in the early morning. Thanks again for all the effort trying to help me. You guys are awesome!


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