Outlook 2003 shuts down without error message

Gigabyte / Ga-ma74gm-s2h
May 5, 2010 at 01:05:27
Specs: Microsoft Windows XP Professional, 2.712 GHz / 2046 MB
Hi guys,
Having rebuilt my new pc after a major crash i installed office 2003 (with all the updates)

when i started Outlook to set up my email account ( a hotmail account) on completing the process & starting to down load the emails Outlook just shuts down!
no error messages, it just shuts down.

thinking it might be a problem with the hotmail connector i removed the account & tried to set up a pop3 account, with exactly the same results.

i have run the repair facility in Outlook, & all other apps in office 2003 seem to be working ok, but i cannot resolve this issue.

Any help, assistance, comments or advice would be appreciated.

Keith Kelly


See More: Outlook 2003 shuts down without error message

Report •

May 5, 2010 at 19:19:28
How did you rebuild the comp?

Did you do a repair?

Did you do a clean install, by deleting the partition?

Report •

May 6, 2010 at 00:14:50
Hi Johnw,
Thanks for your reply, in answer to your questions,

The rebuild was complete, with new Motherboard, memory & hard drive all software is fully authenticated, win Xp & office 2003, with an exellent firewall (Bullguard)

I have tried a repair of the software, without success

Obviously with all brand new kit it was a clean install, from scratch


Keith Kelly


Report •

May 6, 2010 at 01:51:41
It's probably a driver problem or an App problem.

Try safe mode to see if it is a driver problem.


Try this in either Safe or Normal mode.
Start > Run, copy & paste > msconfig & press Enter.
Click on the tab marked "Startup"
How to use MSCONFIG in Windows XP
Untick all unnecessary items as per Startup Applications List.
If the problem no longer persists, then one of the items in the startup is the culprit, you just need to track it down.
First, physically disconnect from the Internet to prevent a malware infection while your Anti-virus and/or Firewall are disabled in the following steps, then boot to Safe Mode.
Click on Start then Run, type msconfig and press Enter. Click on the Startup tab then the Disable All button. Do a regular boot, see if it runs normal. If yes then use msconfig to enable several items at a time till you find the culprit.
If no, boot to Safe Mode again, start msconfig and click on the Services tab. Check the Hide All Microsoft Services box then click the Disable All button. Again, do a regular boot, see if it runs normal. If yes then use msconfig to enable services till you find the culprit.
Once you've found the culprit, uninstall it or find out how to eliminate it from your system. Simply disabling it in msconfig is a temporary fix at best. Enable everything else you disabled.
Reconnect to the Internet when your AV and firewall are active again.

More here.
Run msconfig in the 'Diagnostic startup' mode.
If that speeds it up, start restoring services and startup programs in batches till you can identify the offending service/process.
How to Troubleshoot By Using the Msconfig Utility in Windows XP

Report •

Related Solutions

May 6, 2010 at 05:38:23
Did you disable windows firewall when you installed another one?
Did you do windows updates (all) and install all drivers before installing AV, firewall, or office?
Did you try uninstalling/reinstalling Office?

You have to be a little bit crazy to keep you from going insane.

Report •

Ask Question