Our Church Website will not load

Microsoft Windows xp professional w/serv...
July 15, 2010 at 07:54:34
Specs: Windows XP
Hello I am a Pastor and we have a Church Website. Recently we have been unable to reach our website, however we are able to go to any other website we choose. We have 5 computers on our Network using a Netgear Switch. All computers use Windows XP

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#1
July 15, 2010 at 08:00:41
Can you access the web site from somewhere [home/internet cafe] else successfully?

Have you talked to the web site hosting company?


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#2
July 15, 2010 at 08:17:11
Yes, I can access it from home and yes I have contacted the server and they are telling me everything looks fine there

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#3
July 15, 2010 at 08:21:04
what is the address of the website?

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Related Solutions

#4
July 15, 2010 at 08:26:52
calvarybrethrenbv.org

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#5
July 15, 2010 at 11:27:42
Has anyone come up with an idea about how to solve this problem? All 5 computers have this issue. I bypassed the whole network still wouldn't work. I downloaded Firefox but it has the same issues. calvarybrethrenbv.org is the only site as yet that I can find that we can't open and that is ours and the one we need to update. The website is maintained offsite by webhosting.net

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#6
July 15, 2010 at 11:50:12
"We have 5 computers on our Network using a Netgear Switch"

Don't you mean a netgear router? Normally you use a router to provide ip addresses to the pcs. A switch can't do this.

Web site is Ok so its only the 5 pcs that are the issue.

Go to one of them.
In Run type CMD and hit enter
In the black box type cd\ and hit enter. Note the drive letter [c: d: whatever]
Now type ipconfig /all >test.txt and hit enter
Type exit and the black cmd window will close

With explorer go to that drive letter
You will see a file called test.txt.
Double click on it to open it
Select the entire contents and select copy
Now paste this into a post here for review.


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#7
July 15, 2010 at 13:24:31
If the router has a firewall turn it off briefly and check again. Make sure you turn the firewall back on again immediately afterwards.


Google is NOT the only Search Engine!


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#8
July 15, 2010 at 14:22:52
Loads fine here too. What error messages, if any, do you get when trying to view the webpage?

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#9
July 15, 2010 at 15:55:20
I happen to be using Crazy Browser right now and the site works just fine.

Skip
Audares Juvo


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#10
July 16, 2010 at 07:17:45
I will be in the office in an hour or so and get back to everyone.

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#11
July 16, 2010 at 09:36:02
ok We have a Sprint router and a Netgear switch with 5 computers connected, I cannot get to admin page of the Router to see if it has a Firewall. Not sure why that is. I did ipconfig to find out and did but it still won't open. I have not tried the other option offered but will now

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#12
July 16, 2010 at 09:38:56
Windows IP Configuration

Host Name . . . . . . . . . . . . : CHURCHOFFICE

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller

Physical Address. . . . . . . . . : 00-18-8B-80-41-A2

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.36

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

Lease Obtained. . . . . . . . . . : Friday, July 16, 2010 9:13:43 AM

Lease Expires . . . . . . . . . . : Monday, July 19, 2010 9:13:43 AM


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#13
July 16, 2010 at 14:11:27
Re #11

It seems the webpage for the router is:

192.168.1.1

You should be able to put this in the address bar of your browser and open it.


Google is NOT the only Search Engine!


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#14
July 16, 2010 at 15:22:54
I should be able to but can't. That puzzles me too. I am still at a loss on what is going on. Please, if you have any ideas on this subject let me know.

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#15
July 16, 2010 at 15:36:19
Bad router?

What happens when you try to reach the router? Do you get a blank page or error messages?


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#16
July 16, 2010 at 15:40:09
No I get automatically sent to google's search of that number.

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#17
July 19, 2010 at 08:35:37
Are you sure you're tying the router's address in the browser address bar, and not the search bar?

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#18
July 19, 2010 at 14:07:52
Try typing (or clicking) http://216.147.32.75 into your address bar. If your website comes up, you would most likely be having an issue with DNS. Let me know if this works, then we can resolve the issues.

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#19
July 19, 2010 at 14:19:50
I accessed the website just fine using FF3.

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#20
July 19, 2010 at 14:31:51
The address bar is the one which shows http:\www etc when you reach a webpage. That is where you put your router address.

All websites can be accessed by a string of numbers, the www bit is a translation to make them easier to remember and identify.


Google is NOT the only Search Engine!


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#21
July 19, 2010 at 17:30:11
I have tried typing the numerical address with no success before. (and yes in the address bar not the search bar) I have been away from it since Friday but will be back there tomorrow. The same with the router. I think that I have the correct router address. I will get back with more info tomorrow. I searched the path of the Website in doss (forget the technical term. It first went to New York then Boston and DC but it always times out at the same location. ( can;t remember it now but will post it tomorrow) Interesting that is the only other web address that I can't bring up. I thought that it would just reroute around an address that is down.

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#22
July 20, 2010 at 06:30:47
Ok I recieved word from my webhost that they block traceroutes to there site so that may explain why it times out at navisite.net. I am going to get the phone company to send us a new router and see if that fixes the problem.

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#23
July 30, 2010 at 10:32:08
Just wanted everyone to know that replacing the Modem (Internet router) fixed the problem. I wish I knew exacly what was going on in it but somehow it was blocking the website and also was an old one so they sent me a new one and it fixed the problem. Thanks for all the help

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#24
July 30, 2010 at 14:48:33
Glad to hear it - rather suspected a router issue.
Thx for taking the trouble to pop back and let us know.

Long Range Golfer


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#25
July 30, 2010 at 18:53:20
I totally agree with Derek, great that you "bothered" coming back to update us on your situation (unfortunately, a rather rare occurrence).

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