I have an old Dell Vosto 1500, it works fine with wireless and use to work fine on the LAN before I got a new Verizon router with WAP2 encryption. Now when I go to the control panel, network connections, no LAN shows. If I go to my computer, properties, hardware, device manager, net work adapters the only thing there is there is the wireless connection. How do I find or recover my LAN connection? Billy
Make sure LAN is enabled in the BIOS, then install the Broadcom LAN drivers.
Can you walk me thru what you suggest, I'm a novice - sorry Billy
Hi java705 My name is Ananya and I work for the Social Media and Community Team at Dell. I regret to hear that your Dell systems is not working fine. Please try the following steps to check if LAN is eabled in BIOS .
STEP 1 - Once you turn on the system at Dell logo Tap F2 key 3-5 times.
STEP 2 - It will show you the phoenix BIOS .
STEP 3 - Using down arrow key highlight "Integrated peripherals" and hit enter
STEP 4 - Check if "On board Lan Controller" is enables if not highlight the option and select Enabled and hit Enter and then Tap F10 once to save changes and restart the system. Please try this step and let me know it if works.
Glad to assist you!
Thanks and regards
Dell_Ananya_K
Dell Social Media Responder
https://twitter.com/DellCares
http://www.facebook.com/Dell
Well that is another issue. The monitor on the Dell Vostro 1500 is bad so I need to hook it to an external monitor. It seems when I get in to the bios the computer has run longer at least until windows comes up to recognize the signal for the external monitor. So I can barely see the bios screen on the lap top, not enough to read it. Billy
Dell's have a key combination to cycle thru the screen permutations, believe it is 'Fn + F4' at boot up and one can always pause the start up with the pause key. Googling is quicker than waiting for an answer....
Tried Fn + F4 during boot up and after bois was barely showing - external monitor did not turn on Billy
Can someone tell me what the LAN card for wired would look like under the Network adapters. I just did view hidden icons and there is a list of items. I would like to uninstall then re-install the LAN connection to see if I can get my wired connection back (not for wireless) Billy
Can you list what you see for hidden items?
Hi java705 Sorry for the late reply . The LAN would appear something like Broadcom 440X 10/100 . Also as you mentioned till the time you get the external display the system already boots inside OS so as you press the power button start tapping F2 to enter the BIOS and then try and get the display toggled .
Glad to assist you!Thanks and regards
Dell_Ananya_K
Dell Social Media Responder
https://twitter.com/DellCares
http://www.facebook.com/Dell
Ok I see "Broadcom 440x 10/100 integrated controller - Packet Scheduler Miniport" under network adapters while viewing hidden icons.
Should I try to un-install then re-install? How do I re-install?Also I do not know how to toggle on the external monitor when in the bios mode.
Thanks
Billy
Hi java705 Incase you are able to see LAN controller in Device Manager under network Adapter then it means its getting detected in BIOS as well. To uninstall right click on the driver and then restart the system and then install the driver again from the drivers cd if you have that other wise from http://dell.to/NJFTm9 . Have you also spoken with your ISP to check if everything is fine from their end ?
Glad to assist you!
Thanks and regards
Dell_Ananya_K
Dell Social Media Responder
I tried to uninstall and it says "Failed to uninstall the device. The device may be required to boot up computer" Billy
Hi java705 Please try the following steps to uninstall the driver
1. Go into a command prompt.
2. type “set devmgr_show_nonpresent_devices=1”
3. Hit return.
4. Type “devmgmt.msc”
5. Hit return.After this Try and uninstall the driver
Glad to assist you!
Thanks and regards
Dell_Ananya_K
Dell Social Media Responder
I went to run and typed this in and it says Windows cannot find "set' Billy
never mind I did it but with same results - keep in mind I can only see the Broadcom card if I do view hidden devices. Billy
You can try doing it with a batch file. Create a text file, then type this (or paste from this reply) Set devmgr_show_nonpresent_devices=1
Devmgmt.msc
now rename the text file as devman.bat. Run it and when device manager opens up, go to View, Show hidden devices.
Hi java705 As above mentioned by THX 1138 please try that step if resolves the issue otherwise one more step you can try to change the Boot priority in BIOS and make Integrated LAN as the last boot priority option and then restart the system and then try to uninstall the system driver .
Glad to assist you!
Thanks and regards
Dell_Ananya_K
Dell Social Media Responder
Changing the boot priority in the BIOS will have absolutly no effect what-so-ever on whether or not the network card is being seen by Windows.
Sorry I'm not having any luck here. I don't know how to do a batch file and don't know what that means - still no connection via plugged in wire lan ..... Billy
Ok, create a text file on your desktop. You can do this by right clicking anywhere on your desktop and selecting New, Text document. Now copy the text I gave you from post # 16 and paste that into the text file. Save the text file and close it. Right click on the text file and choose Rename. Rename it to devman.bat
You have just created a batch file. After you rename the file, double click on it. It will open up device manager. Now go to View, Show Hidden Devices and it will show absolutely every device that has been installed on your system including hidden devices or "ghost" devices.
Any hidden or ghost device will show a pale version of the icon. Delete any of those you see under the Network Adaptors catagory.
okay I did that and I deleted the broadcom files (2) now I went to http://dell.to/NJFTm9 to re-install which one should I install? Billy
I installed Broadcom 440 x 10/100 ($MB) did a re-boot - I can't find the driver any place not even under hidden devices ??? Billy
Hi java705 Did you install the Broadcom Driver or Broadcom Utility from the support site ? If it still does not resolve the issue i would recommend to do a clean installation of windows .
Note ( Re installing the windows would delete all data including pictures, applications, documents , music , etc )
Glad to assist you!
Thanks and regards
Dell_Ananya_K
Dell Social Media Responder
How do I re-install windows, I have no disk. This is so crazy this computer worked fine before I got a new router - thanks for your support Billy
If your network card has dissapeared from your system, then it is pure coincidence that it happened at the same time you replaced your router. The only thing replacing the router might have done is caused network connectivity issues IE. having to re-establish the connection to the new router and inputing the security key. There is no way it would have corrupted the network card drivers or caused the card to go bad. Can you have Verizon come out and establish their new router is functioning and putting out a Wi-Fi signal?
Again, I have several other computers running wireless and plugged in to the LAN, no issues. This computer runs wireless but will not work when plugged into the LAN because I have no LAN icon enable on it. Billy
Hi java705 As mentioned above its just a co- incidence the day you connected the router the LAN stopped working . We can send the Windows CD to you but you will have to download the drivers from the support site of dell only . Please email me your system, Service tag , Your First and Last name , Telephone number , Best time to call you and Shipping address . Please send me these details at ananya_kuthiala@dell.com
Glad to assist you!
Thanks and regards
Dell_Ananya_K
Dell Social Media Responder
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