Solved No treble or bass button on my PC

August 13, 2011 at 11:38:12
Specs: Windows XP
Hi,

Just wondering if anyone knows how to fix the sound on my desktop computer, please? I have two desktop speakers. The volume is fine, but the sound coming through sounds like pinky and perky from years ago. Everything is playing at a much higher pitch than normal. Also, I don't have an option where I can change the treble or the bass. I tried to follow some instructions on my 'help' button to get to the treble and bass, but the option I was supposed to click wasn't highlighted - it was that pale gray colour - (can't remember what it was now), and the help box said if it wasn't highlighted I needed a driver or something. Do I have to go out and buy something? Everything was working fine until I accidentally downloaded some fake spyware 4 weeks ago. The only way the shop could get rid of it was by deleting everything ... and when the PC came back, it came back with this audio problem. Thank you in advance.


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✔ Best Answer
August 13, 2011 at 14:31:00
It's going to depend on what was deleted. Open 'sound and audio devices' in control panel. Click the audio tab and make sure the default device under playback is your sound card.

If that doesn't help you may be able to do a system restore to an earlier date. Go to START--PROGRAMS--ACCESSORIES--SYSTEM TOOLS--SYSTEM RESTORE and choose a restore date from just before this mess started. Any changes you've made to your system including installed (legitimate) software may need to be changed/installed again if the restore date is before you made those changes.

A good antimalware software is malwarebytes. You can download the free version here:

http://fileforum.betanews.com/detai...

Just click the 'download now' and not the 'buy now' link.

It might be a good idea to run that before doing the system restore and see what it finds.

Remember, almost all popups that want you to download something should be ignored. The only one I can think of offhand that's OK is adobe updates.



#1
August 13, 2011 at 11:53:12
Check in device manager to see if any problems are showing wth your hardware.

Are you running windows ME or XP?


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#2
August 13, 2011 at 12:34:59
I'm running Windows XP. I'm an absolute newbie at this computer lark, so I'm afraid I don't know how to check the device manager. Don't know what it is. :-/

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#3
August 13, 2011 at 13:05:42
Hi,

Went to wikipedia and found out what a device manager was. Managed to find the 'hardware' tab, there's nothing highlighted as being wrong.


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Related Solutions

#4
August 13, 2011 at 14:31:00
✔ Best Answer
It's going to depend on what was deleted. Open 'sound and audio devices' in control panel. Click the audio tab and make sure the default device under playback is your sound card.

If that doesn't help you may be able to do a system restore to an earlier date. Go to START--PROGRAMS--ACCESSORIES--SYSTEM TOOLS--SYSTEM RESTORE and choose a restore date from just before this mess started. Any changes you've made to your system including installed (legitimate) software may need to be changed/installed again if the restore date is before you made those changes.

A good antimalware software is malwarebytes. You can download the free version here:

http://fileforum.betanews.com/detai...

Just click the 'download now' and not the 'buy now' link.

It might be a good idea to run that before doing the system restore and see what it finds.

Remember, almost all popups that want you to download something should be ignored. The only one I can think of offhand that's OK is adobe updates.


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#5
August 13, 2011 at 15:10:25
"The only way the shop could get rid of it was by deleting everything"

If, as it seems, the shop reformatted it, then you need to download the audio drivers from the manufacturer.

Having said that, I've not run into the pinky & perky symptom. Usually wrong drivers or no drivers result in no sound at all.

Always pop back and let us know the outcome - thanks


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#6
August 13, 2011 at 17:33:32
Yeah, I didn't think it might have been formatted. If that's the case check again in device manager. Are you sure there's no yellow ! or ? there? What shows under 'sound, video and game controllers'?

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#7
August 14, 2011 at 05:49:45
Hi Daveincaps and Hi Derek, thanks for your help. I'll follow your suggestions and let you know the results. :-)

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#8
August 14, 2011 at 12:25:41
I've checked the device manager and nothing is highlighted and there's no exclamation marks or anything.

I've been to the Audio Tab and the default device only gives one choice which is "Realtek HD Audio Output".

I went to the system restore tab and wanted to restore it to a date back in July, prior to me downloading the malware. For some reason I could only restore it to one date - 29th July, which was the date when this Realtek HD was installed according to the record on System Restore. So I restored it to this date and the audio sound came back to normal - however, everything else disappeared; everything I'd downloaded since getting my PC back, it was all legitimate, e.g. free pdf software, Java, Shockwave etc. The computer shop had installed some free Microsoft antivirus and I purchased a product called Super spyware but everything dissappeared. So I had to undo that last system restore and all my software is back, now then, I assumed that my audio problem returned, but I've just checked it and can't believe that the sound is back to normal .... so THANK YOU VERY MUCH ... but HOW did that happen? All I did was restore it to an earlier date, but THEN I 'undid' the restore?

Thank you so much for your help and input. Any ideas why that happened? :-)


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#9
August 14, 2011 at 12:28:46
When I say 'any ideas why that happened' I mean if I restored it to it's previous faulty settings, how come the faulty audio issue didn't return? Cheers.

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#10
August 14, 2011 at 12:50:08
I can only guess that there was some glitch in the software and Windows picked it up correctly this time. Sometimes using Uninstall from the Device Manager (sound in your case) puts things right on reboot even though the software appears to be OK.

I would save the current restore point and have a look to see how much space is allowed for restores.

History now (thank goodness) but if you have to restore again at any time carefully backup any downloads of software you have paid for. Most of the free software can be downloaded again, including Microsoft Security Essentials, if that's what you mean.

Be aware that it is OK to have as many Anti-Virus products as you like but it is best to only have one of them running continuously in the background. Otherwise they can clash and cause issues.

Always pop back and let us know the outcome - thanks


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#11
August 14, 2011 at 12:58:09
That's great, Derek. Thank you. Yes, it is Microsoft Security Essentials that I have.

Thank you Daveincaps, your help is really appreciated. Best wishes to you both from Meadowsweet in cloudy England, UK. :-)


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#12
August 14, 2011 at 15:41:47
Hey, I'm from Kent UK.


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#13
August 14, 2011 at 22:33:25
Whoa Whoa Whoa. . Whoa. . . Whoa. We've got TWO posters from the UK in the same thread? I don't know if that's allowed. Next thing you know they'll be three or four and then they'll start talking about soccer except they'll call it football. No, no, no, we can't have that!

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#14
August 15, 2011 at 01:00:25
Derek: Cool, I'm in Halifax, West Yorkshire. Off to rainy Scotland for a few days now.

Dave: Yep ... we play footie not soccer ;-)


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#15
August 15, 2011 at 07:06:20
Yeah DAVE and they are all rioters too - keep 'em out LOL.

Always pop back and let us know the outcome - thanks


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#16
August 15, 2011 at 23:31:45
Didn't they start a world football league a few years ago with American-style football teams in several foreign cities? I guess it never caught on. They've also played some preseason American football games over there.

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