No sound and no wireless internet connection

June 28, 2011 at 12:22:29
Specs: Windows XP
Some years ago my girlfriends laptop was bought with Vista installed. It was a hype, since the computer was to slow to run Vista. It wasn't possible to work efficiently with it. I did not want to buy any XP of course, so I tried a couple of copies I had. Only one did carry through the whole installation process. It works fine except two major problems; there is no sound, and there is no wireless internet connection. The sound is secondary at the moment, but we would really like to get the wireless internet connection working. Any tips on how we can fix this? Where to start? It kind of seems like the computer is not configured to handle this kind of connection, and nothing happens when I switch on the wireless button on the pc.

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#1
June 28, 2011 at 13:02:03
Sounds like the drivers aren't installed. Since it's not the factory OS you'll need to find them. Go the manufacturers support website (e.g. support.hp.com, esupport.sony.com, support.dell.com) and find the model. Hopefully they have the XP drivers.

-Brandon
Windows Networking/IT Support specialist


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#2
June 28, 2011 at 17:38:02
The drivers you need aren't on the XP CD, they need to be installed separately. And none of us can help you unless you post the make/model of the laptop.

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#3
June 29, 2011 at 12:40:07
Well - It's a Packard Bell, and it's a "Easynote", but other than that, there is no model specification anywhere on the laptop.

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#4
June 29, 2011 at 13:35:55
You mean to say there's no label on the underside of the laptop?

http://il.packardbell.com/pb/en/IL/...


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