No desktop showing? Mouse but otherwise a blank, lit screen.

June 8, 2012 at 12:18:03
Specs: Windows XP
Hi, the screen is blank but there is a mouse that moves, safe mode also doesn't work and pressing ctrl + alt + del does nothing.

I have a Toshiba satellite A300 that I restored to the earliest known date I had it (as it would not let me do a system restore) and now no desktop shows. The screen is working as pressing F8 on startup shows a host of options and I recently ran a repair test to see if anything was wrong- but the screen refuses to show anything when it should be going to desktop.

Is there anything I can do?

Many many thanks.

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June 8, 2012 at 17:23:09
Does the 'windows starting' screen and logon screen appear if not then you will have to reinstall windows either using the recovery partition on you hard drive assuming you haven't deleted it or use the disks that you laptop came with if your laptop did come with recovery disks.

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June 9, 2012 at 01:27:30
Fistly, thankyou.

I get a screen with "Microsoft" loading but that's it. Then nothing.

I don't have the disks. Where does one find the recovery partition?

Finally, my computer keeps shutting down at random moments. Do you know why this would be?

Is my best solution simply to replace my laptop?

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June 10, 2012 at 05:56:15
Depends on your manufacturer , my laptop is asus and i press F9 afew times after the post screen has gone ( logo of manufacturer when you first turn on laptop) before the windows is starting screen comes up.
And about the laptop shutting down by its self, that might be a heat problem, does the laptop be really hot at the bottom when it turns off by its self. - ways to access the recovery partition.

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Related Solutions

June 10, 2012 at 12:46:41
Hallo. Thanks for your response.

Alas pressing F9 didn't help.

I'm not sure about the heat problem- it's something I'd considered but it never seems to get hot enough... I have tried better ventilation but perhaps the fan has given up the ghost.

Unfortunately my computer won't let me do the factory reset- I have no idea why.

The screen remains blank sadly. Any other thoughts?

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June 12, 2012 at 08:55:49
You could ask your manufacturer for recovery disks by calling them, they cost ATLEAST £30, and about your fan, to check if its dead put your ear near a vent to see if its blowing air if not you will have to get a new one, probably from ebay, won't cost alot, you will need to open your laptop to do it.

And about the recovery partition try this (look at first message)

If you don't want to open your laptop, get your local computer shop to do it ( not anything like curries or pc world).

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June 12, 2012 at 10:19:12
Thanks Jay_nar, I have done the recovery partition it is sadly to no avail.

I think I may end up simply buying a new laptop, this one is a few years old now and the memory was very full, I think I would be better with something fresh that works.

Of which, does anyone have any recommendations? I don't want to spend an awful lot. I am a writer and editor by trade; I need the power to word process and surf the internet. That's basically it. I would like it to be fast, though. I'm sure there are a plethora of options- what would you get?


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June 12, 2012 at 15:01:49
Whats your budget and where would you want to get a new one from (PC world, ebay.etc)
Here some laptops that will maybe suit your needs £400 under.

If i needed a laptop for what you need one for i would get one that has a good size hard drive, a decent amount of ram atleast 4 GB and a decent processor and good reviews.

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June 13, 2012 at 01:17:43

I probably will go to John Lewis.

So 4gb and what would could as a good processor?


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June 13, 2012 at 07:52:46
I found some laptops that would suit you from the John Lewis website.

These ones are good if you want a big hard drive, the AMD A4 series are new so they will be near core i3 performance and they come with ATI graphics and these will suit your needs and they do the same thing intel turbo boost does, when the computer needs it, it will overclock the CPU to 2.5 GHz. for red. for silver/grey. toshiba, smaller hard drive.

The one with the I3 has a second gen CPU which came out last year, i have one like this but it is clocked 100MHz lower, this CPU is good as mine can play games and do all sorts.
Look at these, see if you like them.

The thing about you current laptop is that it needs a new OS (Windows), windows 7 costs around £100.

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