No audio DELL INSPIRON 8000 Microsoft XP

April 25, 2011 at 18:29:27
Specs: Windows XP
I had audio about a week ago. I downloaded a "Trial Version" of Microsoft Office 2010 and realized the next day that I did not have audio. I cannot hear the online news, YouTube music or my WAV files. I contacted Microsoft and they transferred me to a technical specialist who asked me if I had bought the product. I said no and he said he could not help me! I then removed the Microsoft Office 2010 hoping that my sound would return, but it did not. Please help! Franki at I do not know what category this belongs in, so I chose "Software Problems"

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April 28, 2011 at 16:52:15

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April 30, 2011 at 04:04:01
Hello John,

Thank you very much for your help! I tried replying last night, but could not find my password so I guess my original reply in in cyberspace somewhere. I did not use your help, because I also made a complaint against Microsoft to the BBB and Microsoft wanted to schedule a fixit time for me yesterday so I put your help on the back burner. Well, Microsoft found the problem----apparently I am an idiot. I had moved my microphone when installing Windows 2010 and when I plugged it back in, I apparently plugged it into output instead of input so my sounds were redirected from my internal speakers to a microphone.
Franki Newsome

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April 30, 2011 at 09:20:11
Happy ending Franki, that's the main thing.

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