Network Printer Status Offline

June 25, 2009 at 14:40:12
Specs: Windows XP
I am presently dealing with an issue and have not been able to find a resolution online as of yet. I have a Xerox Phaser 3200MFP connected to my network with its own IP address on a Workgroup Environment. It is able to Fax and scan with no issues since those features are internal to the printer itself.

When attempting to print to the printer from the computer closest by the Printer shows as :"Offline" when looking at Printers and Faxes. After restarting the computer it reads as Available for enough time to send a test page through before it reverts back to "Offline" status.

I must note that when doing a constant ping test to the IP Address of the printer it shows with a continuous response with no drop in communication and I am able to load the internal configuration webpage for the printer by entering the IP Address in a browser, even though the printer status shows as "Offline" under Printers and Faxes.

The PC I am working from is a Windows XP Pro OS and has been operating properly for the past year with no issues like this at all.

I have uninstalled and re-installed the Print Drivers with no effect, and restarting the printer itself does not bring the status to "Available". Only restarting the computer brings back the "Available" status for a very short time.

I have also attempted to change the network ports on just in case the issue was with the switch both the PC and Printer and connected to.

Any Assistance would be greatly appreciated.


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June 25, 2009 at 14:48:57
Probably something to do with the sharing settings.

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June 25, 2009 at 20:39:12
This won't be a permanent fix but if it works, it'll be quicker than rebooting every time you want to print.

Click Start - Run and type services.msc and press the OK button.

Right-click on the Print Spooler service, and select Restart.

You'll have to do this every time your printer goes off-line but If it works, it'll make living with this problem a little easier until you (or someone else) comes up with a permanent fix.

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