Mysterious dialog box interfering with internet connection

Custom / CUSTOM
March 26, 2013 at 04:17:28
Specs: Microsoft Windows XP Pro SP3, 2.394 GHz / 1023 MB
A dialog box has recently appeared on boot up. The first at the end of boot up and the second when I try to connect to internet.

They do not appear to be a threat, just an irritation, and I don't know where they come from. They interfere with the opening of the internet connection, in that I cannot connect automatically on boot up and I have several extra operations before I can open the internet connection.

Does any one recognise this dialog, where it comes from and how to be rid of it?

I am in France. My internet server is Orange (France telecom)

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March 26, 2013 at 04:45:12
"Does any one recognise this dialog, where it comes from and how to be rid of it?"
Trillions of error messages out there.

Best way to find is by googling the EXACT names. I have done some, no clues at all.

I would start by running these, then let us know how it is running.

Run Wise Disk Cleaner ( Run the 1st three tabs, left to right. I use default settings, leave boxes that are unchecked, unchecked ) Reboot when finished.

Run Wise Registry Cleaner ( Only use Registry Cleaner & with default settings. Don't use System Tuneup, that is for Experts, you really have to know what you are doing ) Reboot when finished.

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April 2, 2013 at 03:44:07
Sorry for delay - have been away a week

I used WDC and WRC - no change.

I tried selecting a different option on the second dialog box and got

I did not trust it enough to select either offer. It would not close or delete. It did not show anywhere in the Task Manager lists. I switched off and re-booted.

Does this image suggest anything to you?

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April 2, 2013 at 04:30:32
"Does this image suggest anything to you?"

Not a thing, trillions of errors out there. I would not trust it, process of elimination now.

Lets start with checks for malware/infections.

Please copy & paste instructions into a text file, print/write down steps & info. You will need them, as they are hard to remember, for when you are offline.

Note: Is your important stuff backed up, including your emails & address book. Anything can happen, during the clean up.

The badies are always ahead of the goodies, be aware, this can be a very long process, involving many different tools to clean up an infected comp.

As we dismantle the infection bit by bit, that may allow the repeat use of programs, which may in turn pick up more.
Removal of infected parts of the system, may cause other parts to stop working, such as your Internet connection or Services. These we then, have to repair later.

If any program won't run ( due to the infection ) let me know.

Copy & Paste the contents of the log/logs after running each program.

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Related Solutions

April 2, 2013 at 04:31:37
1: Download & run Unhide
A introduction as to what this program does.
For those of you who no longer have the %Temp%\Smtmp folder, you will not be able to use Unhide to restore your Start Menu items. With this in mind, I have created some scripts to restore the default Start Menu for specific versions of Windows that I have access to. You can view the available versions below. I will be adding more as time goes on.
Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run, it does take some time, be patient. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.
When Unhide is complete, it will create a logfile on the Windows Desktop called Unhide.txt. Let me know if it dosn't produce a log please.

2: Reboot

3: Run RogueKiller
Download & SAVE to your Desktop.
Quit all programs that you may have started.
Please disconnect any USB or external drives from the computer before you run this scan!
For Vista or Windows 7, right-click and select "Run as Administrator to start"
For Windows XP, double-click to start.
Wait until Prescan has finished ...
Then Click on "Scan" button
Wait until the Status box shows "Scan Finished"
click on "delete"
Wait until the Status box shows "Deleting Finished"
Click on "Report" and copy/paste the content of the Notepad into your next reply.
The log should be found in RKreport[1].txt on your Desktop
Exit/Close RogueKiller.

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