My mouse shows up on screen but will not work

March 13, 2011 at 20:03:46
Specs: Windows XP
I have a Sony Desk Top (windows XP) and im not real sure what caused this because it was working fine one day then the next day when I turned it on the mouse cursor shows up on the screen but will not move at all and iv tried using the keyboard but nothing happens with the key board either no matter what button I press i still get nothing.. I have tried a USB mouse to see if maybe that would work but it did not work either.... PLEASE HELP! Any ideas of how I can fix this how what the problem could be?

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#1
March 13, 2011 at 20:17:40
I assume a reboot didn't help? I also assume you have checked the connectors? If you have PS/2 type devices DO NOT connect or disconnect while the computer is turned on.

PS/2 are round connectors and are usually green or purple.

Will the keyboard function in the start up screens before Windows?


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#2
March 13, 2011 at 20:20:39
nope it does nothing

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#3
March 13, 2011 at 20:37:05
I guess I need to ask specific questions then. Do you have PS/2 keyboard & mouse?

If so, are the devices connected to the correct color ports?

Does the computer boot into Windows? If not, tell us what does happen.


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Related Solutions

#4
March 13, 2011 at 20:37:57
Not sure if any help, but Desktop computers collect a lot of dust inside them.
Do you ever look inside the case ???

http://www.makeitsimple.com/project...
Dust collects inside computers--Should you worry?


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#5
March 14, 2011 at 10:41:12
Chuck 2
Dust does not normally produce the symptoms described unless it happens some time after reboot (overheating). This does not appear to be the case.

Donna Elisha B
Does this happen in Safe Mode? If not it is probably a driver issue and the first step would be to go to Device Manager and see if any errors are showing. If so uninstall the mouse and keyboard drivers from there and reboot - they are then re-installed and this sometimes does the trick. If necessary you could fully uninstall any mouse or keyboard software you have from Safe Mode using the Control Panel. Mice and keyboards will usually function without additional drivers (with missing features) and in any event they could be re-installed later.

Please come back and let us know how you got on.


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#6
March 14, 2011 at 14:10:47
donna- did you resolve your problem?

Derek- I also have a Sony desktop with a similar problem. Mine is intermittent, though. While playing a game of Solitare, the mouse will freeze, then release, but then freeze again just as soon as I start a movement. This will go on sometimes five or six times before giving me a couple of minutes of uninterupted use. I use a USB mouse, which the computer will not recognize at times.


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#7
March 14, 2011 at 16:54:25
harrisnb

Several times I have run into buggy mouse and keyboard drivers. Best way to prove whether this is the case is to uninstall them and see if the Windows drivers work. If you need the additional features then it's a case of finding later (or maybe earlier) drivers.

Just to show how daft it can get, my own Logitech mouse runs better on drivers intended for an MS mouse. With the correct ones I had all sorts of niggling issues but I wanted the features.

Please come back and let us know how you got on.


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#8
March 15, 2011 at 16:36:49
Yes the mouse and key board have the round colored ins iv checked them and No prongs are broke and they are in the correct colored inputs. the computer was a little dusty so I cleaned it but that didnt help either :( when I turn the computer on it loads the User Control Page were ya click on the name of the person who is using the putter and the mouse icon shows up on that screen but when using my mouse or key board to move the cursor over to click on my name and pic nothing at all will happen!..... Could this be a Viruse that has taken over putter?

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#9
March 15, 2011 at 18:28:56
Did you follow my suggestions in the second para of #5?

There's no definite reason at this stage to suspect a virus but the above will help us diagnose the problem.

Please come back and let us know how you got on.


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