my laptop isn't working

August 6, 2013 at 23:03:06
Specs: Windows Phone 8S by HTC
I turn it on and can hear it starting but nothing comes on the screen.
Last night it frozed so I shut it down and now I can't anything.

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August 7, 2013 at 00:14:37
Hi Mikaela,

Please connect the laptop to a good known external display(Monitor and TV) to isolate the issue.

If the display works fine on external display, it can be an issue with the LCD assembly.

For Dell laptops refer to the link mentioned below:

Thanks & Regards
Manshu S

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