My HP laptop keeps restarting.

May 5, 2012 at 01:55:03
Specs: Windows XP
As soon as it is turned on, it flashes a blue page for about 1 second then goes on to the black page with

-Start in safe mode
-Start windows normally

But whichever option I choose, it just flashes the blue page (which I can't read because it's too fast) and goes back to the same options. The black page says there's been a problem starting up. I am no laptop expert so I have no idea about its ram or OS :/ please help.

See More: My HP laptop keeps restarting.

Report •

May 5, 2012 at 04:09:58
Sounds like it may be hardware problem if it won't start in safe mode either.
The two most likely suspects are the RAM modules (one or more of them may be faulty) or the hard drive may be faulty.

To test the RAM modules, download Memtest86 ISO CD-image from here:

Now create a CD from that ISO file and boot your laptop from it to test the RAM.
You can use IMGBurn to create the CD from the ISO. Get IMGBurn here:

If the RAM modules pass the test, test the hard drive with Seagate SeaTools for DOS from here (click "Downloads"):

Again, this is an ISO CD-image file from which you can create a CD using the same IMGBurn utility. Boot your laptop from the CD you've made and the SeaTools testing program will open. Select your laptop's hard drive and test it using the "Long" or "Extended" test.

If all that sounds way too complicated for you, ask a knowledgeable friend to do it for you.

If neither the RAM nor the hard drive are faulty and you need to post for further help, please mention that the RAM & hard drive have already been tested and are okay.

Report •

May 5, 2012 at 08:29:00
Thank you for your help :)

Report •
Related Solutions

Ask Question