my hp dvd 556s is not working.

Hewlett-packard Officejet pro 8500 a909a...
November 27, 2010 at 06:58:11
Specs: Windows XP, 0.99 GB
when i connect my external dvd 556s it only indicates that there is an external hardware connected but the movie does not play even the games. my device manager indicates that configuration information (in the registry) is incomplete or damaged. (Code 19)

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November 27, 2010 at 19:18:44
Uninstall & reinstall.

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January 6, 2011 at 08:53:12
i have done this before many times but this does not work. that's why i posted my problem here. but thanks for trying. if you have another option please let me know.

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January 6, 2011 at 15:10:49
Googling that error code, gets this

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