Solved my computer will freeze for days at a time

January 29, 2014 at 12:14:38
Specs: Windows XP, 2 GB Ram
and I have to do a hard shut-down. then several days later it works great.
I can usually tell when it is going to act up,as the curser will jerk when I move the mouse. then the hour glass will appear and not move, then the mouse will "beep" and the computer will freeze.
I have a Dell Dimension E521 Desktop, with 2 GB Ram Windows XP I have Windows Firewall, Avira Free Antivirus, and SpywareBlaster. I have DSL
Need some help again, I am not computer savy, I am an 83 year old lady LOL!
thanks for any help. NickiRN

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#1
January 29, 2014 at 12:21:42
Does this freeze happen when you are online or at other times too?

Always pop back and let us know the outcome - thanks


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#2
January 31, 2014 at 14:26:19
Hi Derek: Thanks for your answer I was unable to get back on the day after I posted because it froze up again.
the computer only freezes when I try to get online. I can do things on the desktop, but when I click "internet Explorer" to get online, it will start to get me to Earthlink, (my ISP) then it will just freeze and the hour-glass will come up and just stay there for several minutes, then if I click on, the mouse will "beep" and the curser will not move. can not get to "start" to shut down, so have to do a hard shut-down. which I have been told is bad for the computer, but it is the only way I can get off.
this will happen days on end. then other times the computer works great. Could it be the mouse? I bought a Microsoft Laser mouse about 5-6 months ago.

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#3
January 31, 2014 at 14:42:58
✔ Best Answer
If it only happens when using Internet Explorer it is unlikely to be the mouse.

These intermittent faults can sometime be tricky to pin down. What I would suggest is that you "Reset" Internet Explorer. This is the path:

Control Panel > "Internet Options > Advanced tab > Reset button" - Apply/OK your way out. Alternatively you can get to Internet Options from "IE > Tools", although if you can find the Control Panel path it is better because it does the reset without IE running.

You will lose customizations and addon's but addon's will come back with usage. Your Favorites will be safe. If it changes your home page to MS, go to your normal home page website, then from "Internet Options > General tab" hit the "Use current" button and Apply/OK your way out. Make a note of your normal home page before you start.

See if that helps.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#4
January 31, 2014 at 14:56:12
Hi Derek:
thanks for your answer, I am going to copy that down and try it later.
Another thing, lot of times when I am doing something,or trying to get something different, all of a sudden up on the top where it says, "Windows Internet Explorer" it will say "internet Explorer not responding" then in a few seconds, it will come on.
so does that mean it is Internet Explorer? or something else?
sorry to be asking so many stupid questions, but I just don't know.
Thanks for you advice.

message edited by NickiRN


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#5
January 31, 2014 at 14:58:19
Same thing - more likely to be Internet Explorer than the mouse, so the Reset could help. If your mouse was the culprit I would expect it to cause freezes elsewhere too.

Always pop back and let us know the outcome - thanks


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#6
January 31, 2014 at 15:02:26
what do you mean by 'customizations"? and addons? you can see how dumb I am when it comes to the computer.

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#7
January 31, 2014 at 16:22:49
Thanks Derek:
I just finished doing what you said, while scared and holding my breath all the time, but it looks like things worked out like you said. LOL!
What scared me was when I clicked onto "reset" and a notice came up and said "are you sure you want to reset?" finally after 3 times I finally said yes, and clicked reset and OK then got back on and things seem to be going pretty fast now.
Thanks so very much you don't know how much I appreciate the help.
I was dreading having to call in a computer repair man.


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#8
January 31, 2014 at 16:42:01
Sorry, I went AWOL for a time.

Good to hear it's running better and thanks for letting us know.

message edited by Derek


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#9
February 7, 2014 at 12:38:17
Derek:
Want to thank you again for all your help, My computer had been freezing off and on since Oct. then you told me what to do to fix it, now everyday now when I get on the computer, I am amazed by how fast it comes on and how well it is working.
thanks to you I saved a lot of money by not having to call a repair man in to fix it, as I really could not afford one to pay for one..
I will certainly be back with any new problem I get.
Nicki

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#10
February 7, 2014 at 13:32:35
Glad to have helped.

Always pop back and let us know the outcome - thanks


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