Mouse doesn't respond after installing SP2

January 18, 2011 at 05:22:51
Specs: Windows XP
I've recently been having a whole host of computer issues (see here: ) which eventually lead me to performing a repair reinstall of XP. This got me to the stage where I could backup my essential files, but my computer wasn't usable - the repair reinstall had produced tons of errors. I thought installing SP2 could perhaps get rid of some of them and I tried that, but when I restarted after installation the mouse wouldn't move. It isn't just sluggish, there is no response at all, as if it wasn't even plugged in.

My question is, how do I go about fixing either the mouse issue or my original problems, given that actual interaction with my computer is consequently limited? Keyboard works fine though.

Is another repair reinstall on the horizon, or is it time to bite the bullet and do a format reinstall?


See More: Mouse doesnt respond after installing SP2

Report •

January 18, 2011 at 06:13:41
It sounds like you were running win xp with sp1 or no service packs at all. You have properly damaged your OS by not keeping up to date on...updates. Reinstall the OS altogether don't even bother with a repair. Even if you somehow got this working it would still handle like a piece O Sh*t. Reformat.

Report •

January 18, 2011 at 07:08:10
when i did the repair reinstall the version of XP i put on there didn't come with SP2, which had to be installed separately. but because XP installed with dozens of errors/faults/issues i couldn't establish an internet connection to do an incremental install of all the updates. instead i just installed SP2 from an old CD I had lying around, so if you're right i'd imagine this is what's done it.

i would love to know what could have caused my original issue though. One day I was using my computer as normal, everything running fine, then a power cut at the wrong point and when I next turn it on the OS won't load. Couldn't even get to Safe Mode. Not a typical reaction to a power cut. Or is that a red herring and it was something that happened before the power outage? A virus? Bad windows update? I know a lot of my friends have been reporting serious computer issues after a recent windows update which required a repair reinstall to fix.
Any ideas?


Report •

January 18, 2011 at 07:40:37
If the same mouse connected the same way worked fine before you installed the SP2 updates, ignore this first part and see below.

What type of mouse is it ?

Corded USB or PS/2 or Serial, or is it wireless ?

If it's an older wireless mouse, you usually must install software in order for it to be detected.

If you are using an adapter with a corded mouse to adapt it to a different type of port, it won't work with the mouse on any computer if the mouse is not a "combo" mouse that is designed and wired up to be used with both types of connections, and the adapter must be one for a mouse, usually that's green, not one for a keyboard, usually that's purple.
The USB female to PS/2 male adapters are universal otherwise, but there are several possible internal wiring arrangements for Serial (9 pin) to PS/2 or visa versa adapters - the internal wiring must be correct for the particular mouse.

It is a VERY GOOD IDEA to DISABLE any resident modules of anti-malware programs BEFORE you install SP1, SP2, or SP3 updates, otherwise you are a lot more likely to have problems after they have been installed.

NOTE that sometimes the resident module(s) of anti-malware programs - a part that runs all the time scanning for suspicious activity - will interfere with the proper installation of third party software, the software will not install properly, and you may get no indication of that at all while installing the software.
To avoid that possibility, you should always DISABLE the resident module(s) of anti-malware programs, BEFORE you install third party software (software other than most Microsoft Updates, etc., that did not come with Windows ), especially when it's a major or complicated software package.
E.g. if you are using the free or paid version of AVG, you should disable the Resident Shield in AVG's 's settings in Windows. In Norton (Symantec) products, there may be several things you need to disable, or set so they don't load for a specific short amount of time.
If you don't know how to do that, tell me which anti-malware software you are using.
When you are sure the software has installed correctly, re-enable the resident module(s).

Not disabling the resident module(s) of anti-malware software before installing SP3 updates is a well known reason that people have problems after they have been installed - the same probably applies to installing SP2 updates.

If the mouse was working fine before you installed the SP2 updates, and if you DO have one or more resident modules that you did NOT disable before installing the SP2 updates, then you should disable that (those) resident module(s), Un-install the SP2 updates, then install them again.
For that matter, if your XP installation shows that it has SP1 updates in System Information after you have un-installed the SP2 updates (e.g. Start - Run - type msinfo32, click OK - that's shown on the right side of the screen) than you should be installing SP3 updates rather than SP2 updates.
(If your XP CD does not have any SP updates, you will have to load SP1 or SP2 updates before you load SP3 updates.)
However, if you DID get errors reading files from the CD during the Repair installation, you must fix whatever caused the problem, then run the Repair installation again. See next.

Running the Repair installation procedure can't fix all problems, but it's a good thing to try first rather than re-installing Windows from scratch.

"...the repair reinstall had produced tons of errors...."

You should get NO ERRORS AT ALL when reading files from the CD during Setup. If clicking on Retry or similar does not help...
If you DO / DID get errors, something was not right !
See Response 7 in in this,
starting at


"Errors reading from the CD can be caused by....."

"It sounds like you were running win xp with sp1 or no service packs at all. "

I have tried running the Repair installation procedure with several regular Microsoft OEM (not brand name supplied) XP CDs that have no SP updates. In all cases, the second Repair choice did NOT show up in Setup. The second Repair choice WAS there for the same Windows installations if the CD had SP1 or later updates integrated into it. I suspect it's only available if the CD has SP1 or later updates integrated into it.

Regular Microsoft XP CDs have SP2 or SP3 printed on them if they have those updates included. All the regular Microsoft XP CDs that have SP1 updates included that I've seen DO NOT have SP1 printed on the CD, but the volume labels - the labels you see for the CD in Windows - for CDs with SP1 updates included are different from those with no SP updates at all - you can search using that volume label to determine whether it has SP1 updates or not.

XP re-installation CDs that come with brand name computers usually have SP2 or SP3 printed on them if they have those updates and they may have SP1 printed on them if they include those.

Report •

Related Solutions

January 31, 2011 at 06:46:14
Just letting you know what eventually happened with all this: nothing really worked in the end, so I opted for a format reinstall and things are now operational. Nothing more to it than that really.


Report •

January 31, 2011 at 07:02:01
Thanks for tying up the thread, however, it probably wasn't necessary to re-format.

Report •

Ask Question