Mouse and Keyboard don't work

Logitech M317 wireless black optical mou...
October 31, 2013 at 02:15:25
Specs: Windows XP, 3.20ghz/4gigs
mouse and keyboard don't work and all I was doing was installing updated drivers using driver max which I have been using the free edition and it's been working great. Even when a new driver doesn't work properly it would automatically rollback to old driver and tell you it didn't install correctly. Then I would delete it from list. Now I was installing something called a H.I.D. and the install went with out a hitch but I then noticed my keyboard numlock lite went off I then noticed my mouse did not work either. Then after windows discovered a new driver was installed it came up with "Synaptics USB Human Interface Device" successfully installed. A few seconds later same message pops up and adds this comment, device not working correctly some of your other devices might not work properly.

See More: Mouse and Keyboard dont work

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#1
October 31, 2013 at 04:42:03
"something called a H.I.D"
I'm halfway downloading the same for an Acer laptop I.m working on, shall wait & see if it is Ok.

In the meantime, you should be able to go into Device manager, find the drivers & then right click & select > Properties. In the Driver tab, click on > Roll back.

HOW TO: Use the Driver Roll Back Feature to Restore a Previous Version of a Device Driver in Windows XP
http://support.microsoft.com/kb/306546

message edited by Johnw


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#2
October 31, 2013 at 04:51:15
My download & install is perfect after the reboot.

"driver max"

I have found this one the most reliable, always gets the right drivers.

SlimDrivers
http://www.softpedia.com/get/System...
http://www.softpedia.com/progScreen...
http://slimdrivers.com/


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#3
October 31, 2013 at 19:28:23
If the keyboard and mouse don't work you probably won't be able to make any changes. The messages indicate you're using a USB mouse and keyboard. Assuming you have PS/2 ports for them try using a PS/2 mouse and keyboard.

Or reboot to safe mode and see if they work then.


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#4
November 5, 2013 at 00:52:48
Some of you missed the problem I can't do anything or go anywhere with out the mouse or keyboard to click on or tab over to because there frozen or not able to work. I need a solution before windows loads up like using F1 or F2, F8 and finally F12 for I can use the keyboard in dos mode but I don't know of any commands to roll back. Even if I had to roll back a month ago when every thing was working but so far every thing I have tried has failed. I even rolled back to the original factory settings and yet windows loads up and I still have the same issue. No mouse, no keyboard USB and I don't have PS2 capability.

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#5
November 5, 2013 at 20:18:25
If by 'dos mode' you mean you can boot to safe mode with command prompt then this will explain how to run system restore from there:

http://support.microsoft.com/kb/304449

But that's probably a moot point if you restored your PC using the restore partition. Since you still have the problem I'd think then it was a hardware problem with the mouse and keyboard or USB ports but I don't get though why they work prior to it booting to windows. Are you sure you did a full restore or was there some other option you chose?

Oh wait, you have a wireless mouse and/or keyboard? They may need to be reset. Or try a regular wired USB mouse and keyboard.

message edited by DAVEINCAPS


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#6
November 7, 2013 at 22:50:06
What part of keyboard and mouse doesn't work that you didn't get, I can't go clicking on anything because why????? that's right you guessed it. My mouse and keyboard don't work so how in the heck can I go clicking or selecting anything.

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#7
November 7, 2013 at 22:51:29
That's great news for some one looking for that answer but you missed my question by a mile, try again. Uh no on second thought don't.

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#8
November 7, 2013 at 22:55:41
I tried safe mode and still have the same problem, my keyboard does work in DOS mode. Do you have any way on getting to the device manager from there. Back in the old DOS days they had a feature called DOSKEY which gave you a full functioning platform so you could do just about anything in dos mode including roll back, device manager,etc. It was windows with out the shell.

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#9
November 7, 2013 at 23:08:32
Ok I will try this and thanks, as you see by some of my other responses i'm very frustrated at this point. These people either miss the mark all together or they are telling me to go into windows and click this or go there when I don't have a working keyboard or mouse. Anyway I do mean DOS back in the 80's before windows, i'm not sure of your age but i'm 55 and I started using computers back in 1978 so go look it up you will see what I mean. I can get to safe mode but again no mouse or keyboard, so i'm going into BIOS and DOS with the black screen and a blinking cursor trying to remember commands, finally I remembered, dir /p which gave me a very long list of commands but so far nothing. I will try your http:\\support.microsoft.com\kb\304449 and see what happens. You might be the best answer winner

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#10
November 7, 2013 at 23:13:46
No wireless mouse, no wireless keyboard, I will double check my restore option I choose and do it again making sure I do a full, but i'm pretty sure it was a full. Your doing great with the feedback thanks. I'll contact you again after I try these other things out or repost here.Thanks again Dave

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#11
November 7, 2013 at 23:15:38
Try pressing 2 keys at the same time: "FN" (next to the CTRL key, lower-left of the keyboard) and "num lk", which is the upper-right of the keyboard (it is on the same key as "scroll", and is next to "F12").

This will either turn on or turn off the "Num Lock" function. Both the "FN" and "num lk" are enclosed in a small rectangle.


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#12
November 7, 2013 at 23:35:50
Just had a look at another laptop I'm working on & num lk is on the F11 key.

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#13
November 8, 2013 at 00:27:24
XP does have doskey. It's in c:\windows\system32. I don't know if it would be of any use.

Try using just the mouse or just the keyboard and see if you can boot up. Maybe there's some weird interference when using both.

Even though they work in command prompt/dos there could be a hardware problem with either or both the keyboard and mouse that is causing problems in windows so you may want to swap in replacements and see what happens (if you haven't already done so).

I got you beat. Some of us were writing our own simple BASIC programs on telex terminals in high school in 1972.


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