Missing desktop, taskbar, & start menu

February 19, 2011 at 11:53:43
Specs: Windows XP
I purchased a used computer. Im running XP3 Pro. Genuine windows could not be verified so I couldnt install high priority updates. Got the genuine windows fixed, and a few days later, I lost my desktop, icons, taskbar, start menu, and again...cannot install high priority updates. I've ran Norton to check for any infections...none found. Any ideas? Please help??? DT

See More: Missing desktop, taskbar, & start menu

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#1
February 19, 2011 at 12:32:30
Sounds like the version of WinXP is not legal. Have you tried installing Windows Genuine Advantage?

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#2
February 19, 2011 at 17:05:39
Yes OtheHill...you're exactly right. The problems started as soon as I started surfing and automatic updates started to download and install the updates...77 of them! A few days later I was getting notifications that the copy of windows "may" not be legal and it when I tried the Genuine Advantage Validation, it didnt pass. I cannot honestly tell you how the notification stopped popping up....I just continued to install the updates, played with some system settings, then rebooted a few times, and presto! All seemed normal and running fine. Well, a day or 2 later, I logged on as usual and presto again! I had no desktop, taskbar, or icons. Just a black background. I can start everything from my task manager and like I mentioned, the notification pop up, saying that my windows may not be legal, has not reappeared. Guess I was wishfully thinking that I had purchased a good running USED pc afterall, being that the pop up went away! Hmmm...So I'm pretty much stuck right? What will I need to do in order to fix this? Thank you so much. DT

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#3
February 19, 2011 at 19:57:36
Have you tried running explorer.exe from Task Manager? That is the shell for the GUI which displays the taskbar, desktop icons, etc.

"I cannot honestly tell you how the notification stopped popping up....I just continued to install the updates, played with some system settings, then rebooted a few times, and presto!"
What system settings did you play with in effort to remedy your non-Genuine Windows Installation message?

Have you tried talking with Microsoft about this, or perhaps the person you bought it from?

Apologies if I don't respond to your reply immediately. I don't check this site daily.


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#4
February 19, 2011 at 21:06:14
explorer.exe shows up in the task mgr.... when I click file-run-explorer.exe-ok...it just allows the desktop page to pop up, which is how I click my way around to open other windows such as internet explorer, firefox, control panel, etc...but no sign of desktop or taskbar restoring at all.
I called Microsoft and all they suggested was, "I'd upgrade to Windows 7 if I were you"! Ha! If I had $150.00 for the disk, the RAM required, & the 3 drivers needed to run 7, that this pc does not have...I'd be running 7 already!
I own a windows xp professional upgrade disk thats needed to reinstall and fix this one but I cant find the package it came in, which contains the 25 character product key thats needed during the install...so I guess its a useless disk as well? I bought is (as is) from a newspaper ad..under "for sale" items...and didnt even keep the phone # once I set it up and "thought" all was good...so Im calling that one, "a lesson learned"...Well, thanks for the responses and if you have another suggestion, I'll try it! Thanks again. DT

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#5
February 20, 2011 at 06:35:21
Is the upgrade version installed currently on a computer you own? If Windows is running you can retrieve the key.

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#6
February 20, 2011 at 07:43:53
No, I installed it on a PC I owned 2-3 yrs ago. Until something like this happens, I didnt realize the importance of safe keeping the disk & product key...together, and put away!

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#7
February 20, 2011 at 07:51:39
I personally don't understand why the key can't be imprinted on the disk label. I write them on there myself.

What is the brand of the computer that you bought? It might be possible to purchase restore disks if it is a pre-configured OEM type unit from Acer, Dell, etc.

Post the brand and full model number or service tag if on is on the case.


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#8
February 20, 2011 at 08:31:29
Great idea...to write the product # on the disk! Thanks! My computer is a compaq presario SR1010NX

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#9
February 20, 2011 at 08:38:44
Go to the link below for contact information for HP, which is the parent company of Compaq. Ask if replacement restore disks are still available for your model.

http://h10025.www1.hp.com/ewfrf/wc/...


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