Microsoft Visual C++ Runtime Error Popup

Microsoft Windows xp professional w/serv...
September 21, 2010 at 20:16:52
Specs: Windows XP Pro
I was wondering if anyone could tell me what this means/how to fix it/anything else. Yes, I have googled for a solution, but none came up for the program I was using.

It has happened before, and it freaked me out, but that was on a previous install. Today was the first time it has happened on this install of Windows.

What happened: I was working on a picture in Jasc Paint Shop Pro 7. I closed the program normally (close picture, close program) and seconds later after the program closed got a popup error.
This is what the popup said:

Microsoft Visual C++ Runtime Library
Program: C:Program Files\Jasc Software Inc\ Paint Shop Pro 7\ psp.exe
abnormal program termination

Which is not exactly a lot of information to work with.

On the last install of Windows on this machine (I had a bad virus break that caused a reinstall to happen a few months ago) I used to get this a lot, and just ignored it - the way I ignored a lot of things. I'm trying to be more proactive about taking care of this now though.
Which is why it worries me.

This is the first time it has happened on this install. I have been using the program quite a bit over the past few days. All of the information I have found is either for XP Office or says it could be something wrong in the registry, or a hardware problem, or a dozen other things.

It worries me, and I want to nip any problems in the bud. Does anyone have any suggestions for what it could mean or how I could fix it?

Edit: I was doing some more research and came across these: and I think I smell a scam - has anyone else heard of these? Any opinions?

See More: Microsoft Visual C++ Runtime Error Popup

September 21, 2010 at 21:18:24
"I think I smell a scam - has anyone else heard of these? Any opinions?"
If it involves money or banking/credit card details, Yes.

Let start at the basics, these free tools are for using on an infected comp, not that I know if you are, but they take the doubt out of the equation. They are not for preventing infection, but if you are still infected, what you have to prevent infections are not good enough.

1: ComboFix
How to use ComboFix

2: Malwarebytes' Anti-Malware
Error codes
Common Issues, Questions, and their Solutions, Frequently Asked Questions.
VIPRE Rescue Program
Try it in Safe mode.
If it won't run, rename the downloaded mbam-setup.exe file to mb.exe to help work around certain malware that will block it from being run.
If it still will not run.
1: Go to Control Panel > Programs and Features and uninstall Malwarebytes.
Next redownload Malwarebytes but rename it before you download it to your desktop. As you are in the process of downloading when you get to the point that the "enter name of file to save to" box appears, in the "filename" slot, rename mbam-setup.exe to something.exe, then click Save.
If it installed but will not run, navigate to this folder:
2: C:\Programs Files\Malwarebytes' AntiMalware
At the top of the page, Tools > Folder Options > View, click > Show hidden files and folders and untick > Hide extensions for known file types.
How to see hidden files in Windows
Rename all the .exe files in the Malwarebytes' Anti-Malware folder and try to run it again.
When it opens, update 1st.
If it won't update after installing, update manually.
Download & install.

3: SUPERAntiSpyware

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September 22, 2010 at 11:13:30
Okay, so far I have run a full scan with my antivirus (Avira) and Malwarebytes (it was already installed, it saved my computer from the virus a few months ago, love that program.) Both full scans have come up clean. I also have (free) SuperAntispyware installed, and I'll be running a full scan with it after I finish posting here.
I'm hesitant about using ComboFix - everything I've researched about it points out how aggressive it is, so I'd like to wait and research a bit more before using it.
I have checked the registry with the registry cleaner included in CCleaner - there are ten issues to fix, none of with say anything about C++ Visual Runtime Library or Paint Shop Pro. Have not done it yet, want to back it up first.
I'll do some more research and read through the how-tos on ComboFix, and report back later on what the SuperAntiSpyware scan says.
I do have HijackThis - would that be helpful? Is there anything else I should check for possible causes of the error message before I report back?

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September 22, 2010 at 12:40:50
There are many websites pushing registry cleaners as the answer to all problems (probably including back ache).

In fact even the decent registry cleaners should be used with care or avoided completely. They usually only remove redundant items and rarely fix a problem or speed up your machine.

Ms Hulot's boat

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Related Solutions

September 22, 2010 at 15:01:32
"I'm hesitant about using ComboFix"
Only problem is if you have a 64bit operating system ( as per my How to use links )

Have not done it yet, want to back it up first.
Ok, then run it & ATF.
ATF Cleaner
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browser
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.
This will remove all files from the items that are checked so if you have some cookies you'd like to save, please move them to a different directory first.

I do have HijackThis - would that be helpful?
Not really, I would be really surprised, if after running Combofix you are infected.
If you want to check yourself, you can use this online link & then Google any of the possibles.
HijackThis log file analysis ( online )

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September 22, 2010 at 15:08:25
Derek - I'll believe that, lol! Problem is, since I don't know much about the C++ Runtime Library error and there doesn't seem to be much info on the internet about it, despite it apparently being somewhat common, so I wasn't sure. The CCleaner registry cleaning I have used before is pretty gentle, and I make several backups before I use that aspect of the program.

It's been storming most of the day, so I just finished the SuperAntiSpyware scan - a few Adware Tracking Bugs, but none that I haven't seen before. So it seems like the machine is clean of infections, at least.

I haven't tried using Paint Shop Pro again yet, I'm a bit worried that I'll get the error again. I can't remember if it was a C++ error that I used to get, or what it was.

I have figured out why it worries me so much, though - the last time I saw this was right before I had to reformat the machine, when it had a few other problems. So far, so good, though, as far as everything else and turning up clean.
Any ideas for what I should try next for the C++ error, or even what it's talking about?
(I swear, I'm not as hopeless about computers as I may be coming off as... >.<;)

JohnW - You posted about the same time I did. :) I have ATF cleaner on here, haven't used it for a bit but may. I'm still reading over the ComboFix info...I suppose instead of saying 'hesitant' when it comes to using it, I should say 'scared spitless' instead - all the warnings and such - that I really want to be sure first. Plus, I am trying to find out more about C++ - hard since it's so general. I'm considering restoring the computer to a day before the error occurred, not sure if that would do anything though...

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September 22, 2010 at 16:04:02
C++ is a programing language (used by many programs) so if, in the past, you've seen it in some other context it doesn't necessarily mean you have a global issue lurking this time. Of-course, it is always sensible to keep a backup of your important stuff just in case.

I'm just wondering if it was simply a glitch with Paint Shop Pro 7, which could presumably be uninstalled/re-installed if you keep getting it on that alone.

Keep an eye open and see if you get it again in any other circumstances.

Yes, CCleaner Registry Cleaner is one of the safer ones but there's always a slight risk.

Ms Hulot's boat

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September 22, 2010 at 16:22:53
"I should say 'scared spitless' instead"

Phenyx, are you running a PC & do you have a spare HD?

Is the HD installed IDE or other?

If you have a spare HD, is it IDE or other?

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September 23, 2010 at 11:21:17
Derek - Thanks for the clarification on C++. All I could find online was how it was a general error, the computer's way of saying "There was an error but I refuse to tell you what it was."
Ever since the big near-catastrophe earlier this year, I've been much better about keeping back-ups.
I've been keeping a paper log of everything that happens with the computer for the past few weeks. I am beginning to suspect a bug/problem in Paint Shop Pro, as so far I have only had that error message with that program, and so far only when I attempt a certain action. I'm testing it to see if it may be the problem.

JohnW - The computer is a PC, an IBM Thinkpad laptop running Windows XP Pro SP3. I don't have a spare HD on hand - the only other hard drive I have is an external Maxtor for data backups. I'm not sure what installed IDE means, so I'm not sure if mine is installed IDE or others, unfortunately.

I'm going to scan with a few more things and test a few others to see if I can pinpoint it the error message a bit closer.

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September 23, 2010 at 15:59:08
"error message with that program, and so far only when I attempt a certain action"

Phenyx, with error messages, put the EXACT error into google.

Here are 2 programs that will make it easier to view your error messages.

Event Log Explorer


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September 23, 2010 at 16:24:09
"I'm not sure what installed IDE means"
Left a comma out, should have been > Is the HD installed, IDE or other?

Dos'nt matter, now have enough info. Here is what I had in mind. Shall just keep it simple for now.

I have 2 operating systems on my comp, XP on one HD & Win7 on another HD.
That means if XP or the HD crashes, I have another drive to boot to. I have XP set as default & the W7 HD is also used to backup ( using an automatic backup program ) my important stuff from the XP HD.

You could put all your backed up stuff onto a DVD, then install a fresh copy of XP onto your external Maxtor. Put all the programs on that you want & now you can do whatever you want on your main HD, without fear > "I should say 'scared spitless' instead"

If you want to set up your comp this way, I can walk you through it.

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September 24, 2010 at 18:29:16
When I first got the error message, my first act actually was to go to Google and google all the variations on it I could think of - the full thing in quotes, without quotes, parts of it, all kinds of tries. I also looked in eventviewer, but there wasn't an entry for the error.
Thanks for the offer of help on making a spare harddrive, but I think for now I'm going to leave the setup as it it. I'm working on earning up enough spare cash to get a new desktop, but for now, I prefer having the data backed up on both DVD and the external. :)

I think I may have, if not identified the problem, then fixed it. I noticed in my paper log that I had been working with PSP without errors for a couple weeks pretty heavily, so I went over what I did when I got the error message differently than usual now that I knew that C++ was a programming language error. I noticed that the first time I had tried to use the paintbrushes was the first time I got the error, so I went and tested that a little. Used no brushes - no error. Used the brushes - exact same error. So I went into the brush folder of the program (they can be downloaded and installed by drag & drop) and one thing I noticed was that there were some .abr files in there - PSP uses .jbr. I emptied the folder and replaced the .jbrs in ones and twos, testing the program between each.
So far, I haven't seen the error again, so my suspicion is that the .abr files were part of the problem. Still keeping an eye on it, and being cautious, but I haven't seen that error message since I played with the brushes. Have used the brushes since, as well, and so far so good. So, fingers crossed that I've fixed it. Thanks for the help, wish me luck. :)

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September 24, 2010 at 19:04:35
Seems likely. Good luck and thx for popping back with the update.

Ms Hulot's boat

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September 24, 2010 at 19:06:40
"Thanks for the help, wish me luck"
I think you have nailed it, well done.

paint brush pro .abr files

"I prefer having the data backed up on both DVD and the external. :)"
You still can with my method.

Today I had a classic, no internet.

Rebooted, selected the W7 drive, still no internet.

That told me, it was either the router faulty or there was some work going on elsewhere. Turned off the comp, rebooted 1/2 an hour later & the internet was working again.

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