McAfee blocking all of web-sites including O.E./XP

September 20, 2013 at 22:00:36
Specs: Windows 64
Hi:
XP
Since last nite, McAfee keeps blocking all of web-sites I need to access, although I stopped using it.

I clicked 'Add and Remove' program to remove it, however McAfee also keeps blocking NOT to remove the program. McAfee keeps popping up at the bottom corner NOT to remove it every time I tried to remove it.
Also, asking me 'Purchase' full version of McAfee stays at the bottom of corner and never goes away until the PC was shut-down.

I'm totally stuck with this VERY nasty program!

I need to access all of e-mails accumulated on daily basis, however McAfee keeps blocking as well.

What do I need to resolve it?

Any helps would be GREATLY appreciated.

Thanks,


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#1
September 20, 2013 at 23:02:18
This article says to first remove it via Add/Remove Programs within your Control Panel, then use the special cleanup utility afterward.
http://service.mcafee.com/FAQDocume...

I'm glad you're ditching McAfee. What real-time anti-malware program are you planning to use from now on? I hoping you don't say Norton/Symantec.

--------------------------------------------------
Apologies if I don't respond to your reply immediately. I don't check this site daily, but you're welcome to PM me as a reminder.


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#2
September 21, 2013 at 10:55:17
Thanks for the response.

I should have written more clearly on this issue. The issue is NOT McAfee program. The issuen is McAfee ad. popping up which preventing me not to access either web-sites or Outlook Express.

It appears to me that it's 'scam' or similar one to get my Credit Card # by using McAfee program.

Is there any way for me to get rid of this, nasty and malicious ad?


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#3
September 21, 2013 at 14:17:50
Start by downloading MalwareBytes freebie from here (green button top right):
http://www.filehippo.com/download_m...
Install, Update, Run the Quick Scan - then paste log on here.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#4
September 21, 2013 at 15:22:33
I exactly followed the suggestion and instruction you provided, above.

However, when I tried to install Malwarebytes, McAfee Ad immediatgely popping up from system tray at the right bottom and there is NO way to install it. Worse, it stays 24/7 to prevent me perform any works on this PC/XP. Practically, McAfee Ad starting to trash the PC/XP.


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#5
September 21, 2013 at 15:45:44
Download the MalwareBytes file and Save it somewhere rather than running it. Go to the downloaded file (mbam-setup...exe). Rename it to iexplore.exe then double click it and see if it will now install.

If not try running it from Safe Mode (tap F8 key when booting and select Safe Mode from the list).

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
September 22, 2013 at 07:49:01
In addition to the above, you should be doing this from Safe Mode with your internet connection disabled or unplugged.

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#7
September 22, 2013 at 08:30:03
Thanks for the responses.
I followed all of suggestions you provided the above. However, it's still the same, ... not able to open Malwarebytes which was downloaded on Kingstone- thumb-stick by using the other PC.

When the pc started 'safe-mode,' McAfee immediately popping up from the right bottom of the system-tray which causing to shut-down the PC. Certainly, there has been NO Internet hook-up since the incident happened two days ago.

In my guess, it's very 'hard-core' virus sent by a malicious folk. It happened after having tried to acess one of NFL teams for pre-view.



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#8
September 22, 2013 at 09:54:07
"not able to open Malwarebytes"
Did you manage to install MalwareBytes?
If so go to its program folder and rename mbam.exe to iexplore.exe too or iexplore.com and see if it will run from there.

Have to go AWOL for a bit (visitors).

Always pop back and let us know the outcome - thanks


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#9
September 22, 2013 at 16:18:10
"In my guess, it's very 'hard-core' virus sent by a malicious folk"
Yep that's normal these days, if able to get Malwarebytes ( MBAM ) running, Copy & Paste the contents of the log please.

Next we have to try more powerful tools.

1: Download & run Unhide
http://www.bleepingcomputer.com/for...
http://download.bleepingcomputer.co...
To run Unhide, simply download it to your desktop and then double-click on the Unhide icon. The program will open a black box and start making the files on your fixed disks visible again. Please note, that this program will not unhide removable drives like flash cards and usb drives as the FakeHDD rogues do not target these types of drives. Once it has finished, the program will display a Windows alert stating that your files have been restored. You should then reboot your computer for all of the settings to go into effect.
Copy & Paste the contents of the log. Let me know if it doesn't produce a log please.

2: Reboot

3: Run ESET Online Scanner, Copy and Paste the contents of the log please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
http://www.eset.com/us/online-scann...
http://www.eset.com/home/products/o...
You may have to download ESET from a good computer, put it on a flash/thumb/pen drive & run it from there, if your comp is unbootable, or won't let you download.
Create a ESET SysRescue CD or USB drive
http://kb.eset.com/esetkb/index?pag...
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
http://kb.eset.com/esetkb/index?pag...
Configure ESET this way & disable your AV.
http://i.imgur.com/3U7YC.gif
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Which web browsers are compatible with ESET Online Scanner?
http://www.nod32.fi/eset-online-sca...
http://kb.eset.com/esetkb/index?pag...
Online Scanner not working
http://kb.eset.com/esetkb/index?pag...
Why Would I Ever Need an Online Virus Scanner?
I already have an antivirus program installed, isn't that enough?
http://www.squidoo.com/the-best-fre...
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
http://kb.eset.com/esetkb/index?pag...
http://www.eset.com/home/products/o...
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the desktop.
If no threats are found, you will simply see an information window that no threats were found.
http://www.trishtech.com/security/s...


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