Solved Lost access to email

March 5, 2018 at 12:20:40
Specs: WinXP SP3, P4/2G
Using WinXP, sp3; P4 @ 1.8GHz; 2G RAM

Have been using Outlook Express 6 for email for years, but now, I'm seemingly locked out. When I open my email program, it was saying the following:

"Internet Security Warning:

The server you are connected to is using a security certificate that could not be verified.

The certificate's CN name does not match the passed value.

Do you want to continue using this server?"

If I answer no, I get the following:

"A secure connection to the server could not be established. Account: '', Server: '', Protocol; POP3, Port: 995, Secure(SSL): Yes, Error Number: 0x800CCC1A"

If I answer yes, I get a prompt to enter my User Name and Password. I tried the default, which was in memory, and it failed, and fed me the prompt again. I tried another password I've used before, and it also failed. Now I'm locked out because I never wrote down the password to get into Outlook Express, and I can't remember it now.

What shall I do?

Also, I get this message when I try to get back in:

There was a problem logging onto your mail server. Your Password was rejected. Account: '', Server: '', Protocol: POP3, Server Response: '-ERR [SYS/TEMP] Server error - Please try again later.', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

I plan to migrate soon to another computer, one that has Win7 on it, so I'm just trying to recover my email access in Outlook Express 6 on this old computer before I make the switch.

What to do?

Basically, I can't get into Outlook Express 6.

I don't want to ask for help from Microsoft, since I'm using an outdated, unsupported OS.

message edited by WinXP_straggler

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✔ Best Answer
March 5, 2018 at 16:44:22
Go to AOL email, enter your complete email address, click Sign In, then click "Forgot password?". If you previously setup security questions & remember the answers, you should be able to retrieve it.

March 5, 2018 at 14:46:20
Everything about your system is outdated, lol. How is it that you don't know your own email address & password? Verizon switched to AOL some time ago. Can you access your email online? Just go to & enter your FULL email address (your & then enter your password.

message edited by riider

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March 5, 2018 at 15:47:35
How do I move my Outlook Express email from Windows XP to Windows 7?

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March 5, 2018 at 15:55:34
I do know my email address. I just don't remember what I used for a password. I haven't needed it all this time, because it was set up to remember it, and log-in automatically each time I went to my email. I've never been refused access to my mail before this. I've been using this for years, ever since I built this computer, with help from my sons, somewhere around the year 2000.

I'll try going through the AOL site. I'd forgotten that they took over. I haven't used the online access in years. I'll try it. But still, you said ",,& then enter your password." Not very helpful if I don't remember my password,,lol.

I'll have to keep poking around. I might have written it down somewhere.

I can basically read all my mail from before a couple of days ago, when I last went to read my mail. It's all there, to read. I just can't download any new mail, and I'm guessing that sending mail is also inhibited.

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Related Solutions

March 5, 2018 at 16:08:25

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March 5, 2018 at 16:44:22
✔ Best Answer
Go to AOL email, enter your complete email address, click Sign In, then click "Forgot password?". If you previously setup security questions & remember the answers, you should be able to retrieve it.

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March 5, 2018 at 22:39:40
So I did go to AOL email, entered the email addy, "forgot password", and tried answering the question, which was,, "what was the first school you attended?". Well, I tried the grammar school I went to in Wisconsin, and that didn't work, so I tried the one I came to when we moved to L.A., and that one didn't work either.

Finally, I found a page that gave phone numbers to AOL help, and called them. A nice lady (Indian, I think) took me through the process of making sure who I was, and then changing my password to my AOL account.

I remember vaguely doing this when Verizon was absorbed by AOL, but I really didn't think I'd be using the online form of email at the time, since it just seemed more convenient and fast to use Outlook Express. I didn't forsee, at the time, just how things would change, and I'd be looking for a new email client.

So now I can keep getting my emails, and accessing them online.

By the way, I did try one of the softwares that JohnW suggested in #4, above, and it told me what my email password had been, in OE6. Only thing is,,,it didn't work.

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March 7, 2018 at 05:51:54
So, for now, I'll just have to access my ISP/related emails online, instead of through Outlook Express. One of these days I'd like to find out how to crack my email proggie, since I'm feeling "shut out" (fake tear flowing down one cheek only, like in the movies). But for now, I'm doing okay. I guess this motivates me to abandon ISP based or rather windows based email programs, as I was already warned.

In my defense, I'm nearing 70, and not as sharp a cookie as I might have been at one time.

Thanks for all the help.

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