Lose Internet, Computer Freezes

May 7, 2009 at 07:17:20
Specs: Windows XP
I have a really strange problem. I will start my computer, and everything works fine... sometimes and only for a few minutes. Ok, So i start it. If everything looks fine, i go on the internet. about 3 minutes in, all of a sudden I lose the internet. I check the available networks, and to my surprise, i'm still connected. However instead of 11mbps, it's 54. I dont know why. Therefore, I think I'm still connected, but I have not been able to get to the internet. I am running IE8, and have been for months, no problem. Ok, so If that wasnt enough, about a minute after i lose internet, my whole computer freezes. The mouse doesnt move, everything stops working, I cant open Task Manager, nor do Keyboard shortcuts work. I ran 3 different virus scans, and am pretty sure I got rid of anything that was wrong.

Related to this, when it freezes, the only way to shut down is to manually turn off the computer. So I do that. Sometimes upon startup, the icons for the internet are missing. Other times i get messages saying they found new hardware PCI device, or somthing like that. like i said, it only happens sometimes, and these times are when I dont have the internet icons.

To sum up:
I sign on my computer, if there are icons for internet (the computer in the lower right corner... for wireless internet) then i can go on, but as soon as I do I lose the internet, although it says I am still connected. A minute after that my computer freezes and I must shut it down by holding the button. Upon restart, if there are icons, the same thing happens, if not, it's fine, except for the fact that there is no internet, it's not picking anything up, there are no icons to check for networks, and sometimes it says new devices found.

I have no clue what is going on. If anyone can help, please do!

See More: Lose Internet, Computer Freezes

Report •

May 7, 2009 at 09:50:40
It sounds like a faulty wireless adapter driver or the adapter itself is going bad. The found new hardware wizard is pointing that something is disabling itself.

Make sure that your system is clean. Running 3 virus scans is not enough. You need to run anti spyware/malware scans as well and clean out the cache files as well as maybe a registry cleaner.
download install and run these programs All are Free


do not install the yahoo tool bar so watch for the option to uncheck


Ccleaner has both a temp cleaner and registry cleaner do both applications.

Once the system is clean then go to the computer manufactures website and under support> driver>downloads>your model computer>windows xp operating system and look at the drivers for your system.
download the driver for the wireless adapter and any accompanying software to your desktop for easy finding!

start > r. clk My Computer > properties > hardware tab > device manager button > scroll down to network adapters...hylight...should be two ...a wireless and a hardwired...click the wireless > drive and choose to uninstall driver and agree to the prompts.
do not reboot
go to desktop and open the downloaded driver file and install the driver then reboot your computer. The found new hardware wizard will install the new driver. Test it out and see if it works better!

Change Is Good

Report •

May 11, 2009 at 21:07:08
OK, thanks for the help. I ran all those programs, cleaned my system, and it still froze after losing the internet. So i decided to, while still on, and frozen, remove the wireless adpater from my computer- it's a Broadcom adapter from my Gateway MX6128. Suddenly, I regained all power and it was unfrozen, So i figured it must be the adapter, and bought a replacement. Installed the new one, worked for about 15 mintutes, and the same thing happened! I dont knwo what to do now. This new adapter was an exact replacement for the factory one i have. please let me know if you have any advice, or if it's possible to replace it with another adapter, and solve the problem?

Report •

May 15, 2009 at 13:31:51
Just back up all your data and reinstall Windows

Report •

Related Solutions

May 18, 2009 at 10:53:01
I reset the BIOS, I reinstalled windows and Reintalled the drivers. Then It froze again. So i restarted my computer and upon restart the FOund new Hardware wizard popped up. I chek device manager and a ton of things at yellow exclaimation marks or question marks. I think the motherboard is going, does this sound like the case? Sometimes on restart it's fine (when the wireless adapter is out) and sometimes i get that found hardware. In addition, sometimes before the Windows logo it says Resource Conflict: PCI on Motherboard. I dont know what all of this means... would it be the motherboard dying?

Report •

Ask Question