log in window mouse and keyboard doesn't work

Dell Dimension e510 desktop - customizab...
August 9, 2011 at 12:58:27
Specs: XP Media Center, 3 GB memory
if you cannot login you can't reach the device manager. I am receiving the same problem. Started receiving the problem, tried both logitech and usb keyboard and mouse. Completely reloaded the XP os, login window worked, then used Norton Ghost 14 to create a Recovery point to an external drive.
While on vacation C: disk failed, bough a new one formatted to NTFS, used Norton recovery disk, reloaded but once again at login screen keyboard and mouse do not respond, both logitech and usb. I cannot get into windows to look at the device manager. Only other way is to reload OS (and 80+ window updates). Removed video card removed all other USB devices disconnected Audio, removed cmos battery five min+ replaced, all USB activated in bios

See More: log in window mouse and keyboard doesnt work

Report •

August 9, 2011 at 13:32:47
That confused me.

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.

Report •

August 9, 2011 at 15:19:52
Why on earth did you remove the video card and disconnect the audio?

If you are using a wired mouse and keyboard and they aren't working, I would say you have issues with you motherboard.

Report •

August 9, 2011 at 16:31:35
"all USB activated in bios"

" If you are using a wired mouse and keyboard and they aren't working, I would say you have issues with you motherboard."

I agree, if you're using only the connector on the end of the cord - it sounds like your mboard is malfunctioning.

Open up your case and examine the mboard to see if you have bad capacitors, and/or other findable signs of mboard damage .

What to look for, mboard symptoms, example pictures:
Home page that site
- what the problem is caused by
- he says there are STILL bad capacitors on more recent mboards.

Pictures of blown capacitors, other components, power supplies, Athlon cpu's, etc.:


If there is nothing wrong with your mboard, and if the USB controllers are enabled in the bios...

If it's never been used previously with a particular Windows installation, the first time you connect it, a wired USB mouse, or a wireless mouse, will not work while loading Windows (I don't own and have never used a wireless keyboard so I don't know if the same applies for that) - you see the cursor but can't move the cursor - you can't move the cursor until after the desktop screen has loaded and generic drivers have been loaded, then you can move the cursor in Windows, and while loading Windows after that.
If you need to logon while booting when you can't move the cursor, use the Tab key , keyboard cursor keys to select something on the logon screen, enter the password if required, and then press the Enter key.

A corded USB keyboard works fine while loading Windows and in Windows the first time it is connected.
However, you can't get into the bios with a USB keyboard unless Legacy USB devices or similar is enabled in the bios Setup.

If you're using a PS/2 mouse or PS/2 keyboard, usually they MUST be plugged into the correct PS/2 port - colored green for the mouse, purple for the keyboard.
(The single PS/2 port on older laptops, and on some really old desktop mboards, both PS/2 ports, are wired up to support either a mouse or a keyboard.)

If you're using a USB female to PS/2 male gender adapter, or a PS/2 female to USB male gender adapter, to convert the connector on the end of a mouse or keyboard cord to the other type of port connection
- the mouse or keyboard most be a "combo" one - designed and wired up to be used with both types of ports
- the gender adapter for a mouse, often colored green, will usually NOT work with a "combo" keyboard, and a gender adapter for a keyboard, often colored purple, will usually NOT work with a "combo" mouse, because the necessary connections are not there within the gender adapter.

Report •
Related Solutions

Ask Question