|OK, Laptop was set to restart, but stopped with an Hourglass ???|
You could hold in the power button, to force a shutdown.
One thing is that Windows plays a sound file at Log-off, on its way to shutting down or restarting. Windows HELP says ---->
If Windows shuts down correctly when it is not configured to play an exit sound, the sound file you have been using as your Exit Windows sound might be damaged. To solve this problem, do one of the following:
Restore the sound file from a backup.
Reinstall the program that provided the sound file.
Leave Windows configured so that no Exit Windows sound file is played.
Use a different sound file for your Exit Windows sound.
To determine whether the Exit Windows sound file is damaged
Open Sounds and Audio Devices Properties in Control Panel.
On the Sounds tab, in the Program events list, click Exit Windows.
In the Sounds list, click (None), and then click OK.
Shut down your computer.
To open Sounds and Audio Devices Properties, click Start, click Control Panel, click Sounds, Speech, and Audio Devices, and then click Sounds and Audio Devices.