launching a SS triggers Excel re-install

August 29, 2011 at 08:40:21
Specs: WinXP, 1Gb
How to prevent this and get it working normally again ? Once I decline to re-install Excel, the SS opens and I can proceed. I think it is happening for other programs too, but it's with SSs that I notice it most.

Basty


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#1
August 29, 2011 at 08:47:26
SS is what now, I forget?

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.


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#2
August 29, 2011 at 16:03:47
Steam Ship.

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#3
August 29, 2011 at 16:45:13
Spread Sheet perhaps!

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Related Solutions

#4
August 29, 2011 at 16:55:37
"I think it is happening for other programs too"

Could you keep your eye open and let us know if any other program
does this and which one? This will help us decide whether it is Excel
related or a general issue.


Ewen.
Shame, I just loved Steam Ship LOL.

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#5
August 29, 2011 at 20:04:08
So did I but I opted for "Sense and Sensibilities".

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#6
August 29, 2011 at 20:29:21
SS is indeed spreadsheet. The shortness of the permitted length of the title, resulted in it being truncated, so to make room, I reduced 'spreadsheet' to SS. Anyway 'EXCEL' should have provided the necessary clue.

Basty


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#7
August 30, 2011 at 07:22:12
Lots of ways around that, eg "Excel install issue" as title then full explanation in the main part. The obvious (SS?) doesn't always gel - anyway nuf said.

It could be a Windows installer issue so that's why symptoms with other programs are important to diagnosis. You could download and install the latest version of Windows Installer but if it's only Excel then that's what we need to tackle. Maybe uninstall then re-install Excel would help, if you have the CD.

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#8
August 31, 2011 at 06:52:29
I had responded to this, but my post did not appear. I have now found that not only do XLS files trigger re-installation of Office2007, but so do DOC files.

Basty


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#9
August 31, 2011 at 07:22:57
It now seems that it is Office 2007 that is trying to re-install, not just Excel.

As both Excel (eg. xls) and Word (eg. doc) are causing this to happen, it sounds more likely that the whole package (Office 2007) that has gone wonky. Have you uninstalled Office 2007 and re-installed it? I appreciate that if Office 2007 came pre-loaded then that is not an option - only if you have an Office 2007 CD.

I am assuming that you have the full Office onboard and not just the MS viewers for these file types.

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#10
August 31, 2011 at 07:39:17
<<It now seems that it is Office 2007 that is trying to re-install, not just Excel.>> Correct, I mis-stated the situation - It was an Office re-install that was triggered.
<<Have you uninstalled Office 2007 and re-installed it?>> Not yet, but am beginning to think I should. <<not just the MS viewers for these file types.>> News to me.

Basty


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#11
August 31, 2011 at 09:52:33
Well, I cant be sure that Office uninstall & re-install will fix it but its about the easiest thing to try. I would reboot in between and IF you are a registry cleaner person maybe look for redundant entries before install. I'm not suggesting you start using a registry cleaner if you don't do so already - they can have downsides.

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#12
August 31, 2011 at 20:48:10
So far, RE-INSTALL is the ONLY option for actually acting doing 'something', and SOMETHING has to be tried.

Basty


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#13
September 1, 2011 at 06:23:48
Well, yes, as there is no obvious fix for this, re-installing Office seems the best option.

The other way forward is System Restore but this is only any good if you have a restore point which pre-dates this issue.

[As it only seems to be related to Office then I now doubt it is anything to do with Windows Installer, which I mentioned earlier]

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#14
September 1, 2011 at 07:14:36
<<As it only seems to be related to Office>> I don't know this for a fact. I DO know that two instances relate to MSOffice2007, XLS & DOC. Windows installer gets a look-in when I am not quick enough to disable the prompted re-install of Office.

Basty


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#15
September 1, 2011 at 09:16:54
All I can suggest is that you either take a chance and see if Office re-install helps, or you wait to see if some other program causes the same sort of issue. If that happens then go for updating Windows installer instead. In the end the choice is yours because there is no means to determine the exact cause of this issue.

No other helpers have chimed in, as yet, which usually means nobody has any other ideas.

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#16
September 1, 2011 at 23:07:39
I expect to be able to try a re-install late on Sunday - I'll report after that.

Basty


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#17
September 2, 2011 at 03:53:55
It got to the point where XLS would no longer open, unless I stopped aborting the prompted 'configuration of MSOffice 2007' - which I had interpreted as an attempt to re-install. So after 'giving it its head' the problem was solved for Excel - NO FULL re-install happened - one can only guess what DID happen. I tried to open a DOC, and again a re-install (?) was prompted. I allowed it, and it ended soon after - not nearly as much time as is required for a re-install. Sure enough, for DOC the problem had also been solved. How weird !

Basty


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#18
September 2, 2011 at 11:46:00
Weird yes but good news just the same. I can't really attempt to explain it but for some reason it wanted to re-install (or complete install) and once you let it have its wicked way was it solved it. You might find you have to go through the same ritual if you try to open a another office feature such as a PowerPoint presentation (pps file) or a data base.

I hope if stays fixed but if it should raise its ugly head again then I think uninstall & re-install is the way forward. It "seems" that it was not Windows Installer related.

Thx for letting us know.

Always pop back and let us know the outcome - thanks


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