laptop will not start up continues restarting

Toshiba / A105-s4164
October 27, 2009 at 22:21:03
Specs: Windows XP
I THINK I MAY HAVE A VIRUS. I WAS ON THE INTERNET AND MY LAPTOP FROZE UP SO I RESTARTED IT. WHILE RESTARTING IT CONTINUES TO SHUT DOWN AND RESTART ON IT'S OWN NEVER FULLY OPENING UP WINDOWS XP. ONCE IT GET'S TO THE WINDOWS STARTUP PAGE THE GREEN BARS SCROLLS ABOUT 3 TIMES IT GOES STRAIGHT TO A SCREEN THAT SAYS "WE APOLOGIZE FOR THE INCOVENIENCE BUT WINDOWS DID NOT START SUCCESSFULLY. A RECENT HARDWARE OR SOFTWARE CHANGE MIGHT HAVE CAUSED THIS........." I TRIED THE STARTING IT FROM THE OPTION ON THAT PAGE "LAST KNOWN GOOD CONFIGURATION" AND IT DOES THE SAME THING. I AM UNABLE TO USE SAFE MODE BECAUSE IT GIVES ME A LONG LIST OF MULTI (0) RDISK(0) PETITIONS AND THEN IT RESTARTS. HELP ME PLEASE. I HAVE THE RESTORATION DISK AND DON'T MIND RESTORING BUT I HAVE FILES I WANT TO SAVE FIRST (I need basic instructions).

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#1
October 28, 2009 at 09:19:33
It could be or it could be that you have some bad sectors on your hard drive. How old is this system? If it is new like less than a year old then call your tech support and they will walk you through testing the drive from the BIOS to confirm this. If it is faulty they will send you a new one. If this is a PC and you have another HDD laying around, then put it in set the BIOS to boot from this drive first. Then install a fresh Windows on that drive and you should at least be able to get to your old files.

If it is a Virus you could try to boot in Safe Mode and do a virus scan but some viruses will load even in safe mode. You may need to boot from your Windows CD in repair mode and run the virus scan from the command line. You will need to consult your Virus scanning software manual for help on this. Another option is a Linux Boot CD to start a clean OS that is free. Then download from the internet a free scanning software. Also with this Linux boot you can mount a Flash Drive and copy the files off your old drive.

Either way I suggest you get some help with this.


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