laptop will not start the windows screen

January 4, 2014 at 04:07:38
Specs: Windows XP
my laptop will not load up windows its a make of laptop by stone, it goes as far as a screen which gives me options of safe mode etc but when i choose an option it still does not load up windows

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#1
January 4, 2014 at 10:10:35
Have you tried to start in safe mode?
Did you get any error message?

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#2
January 4, 2014 at 11:40:07
Did this just suddenly happen or after you did something?

I see you can't get to Safe Mode but can you get to Safe Mode with Command Prompt?
If so this might help:
http://pcsupport.about.com/od/fixth...

There is a last known good configuration option too.

Always pop back and let us know the outcome - thanks

message edited by Derek


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